LaserShip

Ordered a small microwave oven from WalMart, which was supposed to be delivered in two days. As soon as I saw "LaserShip" listed as the shipper, I KNEW that wasn't going to happen. It was like "Groan... here we go again!" because there's problems literally EVERY time they are involved.
A week goes by and still no microwave. Tracking says it's still at LaserShip's distribution facility a few towns over. I send several messages to the customer "service" folks, and get nothing but auto-responses telling me that someone will get back to me soon (yeah, right).
I'm still checking tracking daily, and at ten days, it finally says "Out for delivery". I make sure to stay home that day. I'm sitting at the computer with a view out the front window... nothing goes down my dead-end street without me seeing it. The entire day goes by, and nothing. I check tracking at about 8pm, and it says "745pm - Attempted delivery - could not leave package". An outright lie... Here's the translation: The LaserShip guy driving packages around in his own car wanted to get home for his favorite TV show, but still had a bunch of packages in his car... so he marked them all as "Attempted Delivery".
At the two week point, I got in touch with WalMart, who promptly cancelled my order and refunded me. Since then, I've had three separate LaserShip drivers showing up and trying to deliver this package, and each time I've told them I'm refusing the delivery (as WalMart instructed me to do). Yet they keep showing up.
I just KNOW that I'll come home one of these days to find the damned thing on my porch, and I will have to bring it to WalMart to return it.

I truly wish BBB WOULD STEP IN FINE LASERSHIP AND PULL THEIR LICENSE A CREW OF MONKEYS CAN DELIVER WITH PRIDE AND TREAT CUSTOMERS BETTER IN REALITY LASERSHIPIS NOTHING, BUT A LAUGHING LOST COUSE L

I wouldn't give any stars, but I'm forced by the system to provide at least 1.
I had an order with Nike, and my package was "routed to the incorrect delivery facility" 2 times in a row. One time is understandable, but 2? My package information hasn't even been updated since it was "routed to the incorrect facility" and I have no way to know where it is or what may have happened to it.
In addition to that, I asked to pick up my package at the Lasership facility (where it supposedly was) in either Durham or Charlotte, to which one customer service agent said "that is not permitted" and another said "I'll give you a call back once we schedule your pickup time". Their customer service provides different answers and is not considerate of customer concerns. I never received a call to pick up my package, and after 8 different calls (25+ minute wait times for each call) I was told to file a complaint/refund with Nike. This is absolutely ridiculous. The only reason I'm complaining is because I can't buy the shoe at the price I purchased it of $200 because resell is now $500+
If you want to actually receive your packages and not have to go through numerous calls with pathetic "customer service", DO NOT use Lasership (also referred to as Lazyship by numerous online reviewers). They are irresponsive to customer calls, and each of their customer service agents provides a different response. It almost seems like I myself have more information about the package than their "customer service".
Please refrain from having your packages delivered through this unethical company. In addition to their numerous online complaints and reviews, a Nike representative mentioned that this is a recurring problem customers have reported.

Tracking information had the package loaded onto the truck on 12/6/19 at 6:44pm in Mogadore Ohio and "attempted delivery, unable to leave package" at 6:45pm. It is interesting that it only took them 1 minute to get from their facility to my house, which is a 40 minute drive away. (We were home and have a security camera which shows no activity at that time.) Then on Monday 12/9, it had it arriving back at Mogadore.
Obviously, erroneous tracking information. Submitted 2 electronic inquiries online and no response. Attempted to use their chat feature which responded with "sorry, I can't understand you." Apparently it doesn't understand English. Called directly and waited on hold for 35 minutes to speak to someone. He was very nice and called the Mogadore facility directly to find out what was happening because as he put it "the scans are all over the place." I have been assured that it is being delivered today and that I will receive a call when it is on it's way. We shall see.
Prior to this, I called the vendor of the product I purchased to see if they had more information than me. They did not and when I described my frustration with Lasership, she said they had been having many issues with them. I mentioned that if they continue to use Lasership, I will think twice before ordering from them in the future.
UPDATE: After a few more days of no packages and no help, I was able to get the contact number for my local facility. I asked if I could pick up my packages and they agreed. I was able to retrieve my packages, although it seems a shame that I paid to have them delivered and they were unable to do it. At least this is an option if you can't wait any longer and live close enough.

I DID NOT GET ANY PACKAGES FROM THIS SHIIT CARRIER. IT ALWAYS SAID DELIVERED IN FRONT OF THE DOOR, BIT I NEVER GOT PACKAGE EVEN IF I HAVE BEEN WAITING IN FRONT OF THE DOOR FOR WHOLE DAY!

I wish Walmart would have used UPS instead this is a joke. This is not acceptable and now on the phone with Walmart again.

I will stop ordering from companies who use this delivery service. I placed an order from Old Navy. They split the order in two with one being sent via LaserShip and one another carrier. The LaserShip package was shipped first, but just earlier on the same day, May 27. I had my other package on 5/30. There was never any tracking info on the LaserShip package. I finally called Old Navy on 6/8, and was informed that they see that it was supposed to be delivered 6/7 and hopefully I will get it that day (6/8). Nothing. Fast forward to 6/10, and tracking info finally shows up online stating that the package was delivered 6/1 (no, I did not drop the zero off of 10 there--it was June FIRST) at 8:52pm. Well, seeing as we have surveillence cameras all around the house, I know for a fact that this is FALSE. Even without cameras, the tracking info cannot be correct, as it is NOT POSSIBLE to load it on a truck at 8:50pm, have it out for delivery at 8:51pm, and delivered at 8:52pm. Anyone who knows the rural areas of this state, along with the horrific commute times knows that that isn't even possible in a jet traveling at warp speed. June 11--still no package. This company is nothing but LIES AND STEALING. I just don't get why big names like Zara, Walmary, and Old Navy continue to use them, as they are obviously bleeding money having to reimburse customers solely due to the incompetence of LaserShip.

The worst company ever, bad costumer service and they always deliver package to your neighbors and they never answer calls

They can't do their job at all, and they don't even bother getting back in touch after opening an "investigation" of a package delivered to the wrong address. I had to verify my address FOUR times, and gave SPECIFIC delivery instructions(only after they marked my package as delayed, and not even sure WHY, because I got no answer for that either!). They couldn't even follow the directions, NOR deliver it to the CORRECT address! It wouldn't have been so bad, except they delivered my package to an address(which I FOUND by luck because of my fiancé recognizing the porch) which was OVER 15 MINUTES away from me! Biggest kicker is, the address that my package was delivered to, well, it's not even CLOSE to being numerically identical to MY address. I live on EASt side of my town, and that address was over 3.4 miles on the WEST side of town. Did they bother to notify me? Nope. They just took a picture, and then stole my package(took it back with them after marking it delivered). They had the description of MY home, and they still delivered it to a house that looks absolutely NOTHING like my house(pictures provided of MY house, which is a white mobile home, and the proof of delivery picture, which shows a red brick house). Absolutely DO NOT use this shipping service!

If there was a way to give this company 0 stars I would. No one cares at this company, LaserShip, and it amazes me that they are able to be in business. The laziness as stated by other customers is an understatement as they have a 1 star Yelp review. https://www.yelp.com/biz/lasership-new-york-2 Please read the other reviews as they ALL reaffirm the same things. https://nymag.com/intelligencer/2017/09/lasership-amazons-shipping-partner-is-a-problem.html

The driver couldn't find the street address of the Post Office; which is shameful but marked the package delivered. Supposedly, it was returned to the distribution office but I was only contacted after the Post Office closed. I called LaserShip to dispute that I had not received the package and there was no way to deliver to the Post Office on Sunday. The customer service representative took my home address and mobile stating that the driver would ring me upon delivering. The next day I got a text alert stating it was delivered. It had not been delivered to my home address.

The next day I went to the Post Office 3 times in search of my package to no avail. The day after that I checked the post office to no avail. Eventually was able to get in contact with LaserShip customer service only for them to send me a picture of the fact that the delivery driver left the package in the self-service customer area of the Post Office. This is beyond incompetent. Every time you call customer service there was a 20 minute wait time, people hanging up on you and supervisors making promises as long as they don't have to truly provide customer service. I wasted 2 days of my life with a company that clearly doesn't value customers or even care at ALL. This company is beyond shameful. I truly wish I could provide pictures to illustrate how inept this company is on the basic level of delivering a package.

Please look at where my package was delivered. Out of view of attendants. The delivery person even thought it was ok to take the 1st photo. Funny thing is that I have no certainty the way things transpired that the delivery driver didn't take my package. There is absolutely no accountability at this company with every excuse being passed along with customer satisfaction being a hoax.

A lot of reviews complain about crappy service and theft, I ordered clothes from REI, they came a day early

Tengan cuidado cuando reciban sus cajas. Si ven un lado de la caja como dañada. No la habrán!
Compré dos lentes en Nordstrom y solo llegó uno.
A los dos días siguiente me llegó otra caja con la misma modalidad de robo. Mismo conductor probablemente. Pero esta vez no robo porque se dio cuenta que eran pantalones de jeans.

This is absolutely one of the worst delivery companies I have ever dealt with. I purchased a jersey from the NBA store online as a gift for a secret Santa program at work. I placed the order on December 3rd and requested next day delivery through the NBA store website which I paid a premium for. The NBA store used LaserShip to delivery the product, and today is December 9th, almost a week after placing the order with the NBA store and requesting next day delivery and still no product delivered. I have tracked the package to a suburb of the city that I live in, it was delivered to that town the day after placing the order with the NBA store (they did their part in the process) and it has sat in the LaserShip facility for 5+ days with no attempt at a delivery to my home. Three days after the due date for the delivery, I called LaserShip customer service and they said they were busy from the holidays and that they would delivery two days from when I called them (the package is sitting in their facility less than 10 miles from my home). Just got off of the phone with the NBA store and they have refunded my purchase as I will miss the deadline for getting gifts to the secret Santa program. When I told LaserShip customer service of the reason for wanting the package they just laughed... I guess giving a secret Santa present to a child doesn't rate high on their priority list. DO NOT USE THIS COMPANY TO SHIP ANYTHING, THEY ARE HORRIBLE.

I have ordered from Free People and lately they have been using this "shipping company".
All 3 packages have been lost or undeliverable.

I ordered 4 gallons of engine oil from Walmart.com because they had the best price for the particular oil that I needed, and they offered free two-day shipping via Lasership. I had never heard of Lasership before, and had I known that their reputation was so horrible, I would've spent a few more dollars and purchased engine oil from Advance Auto Parts or Autozone.

I placed my order on 9/25/2020, and was told that it would arrive by 9/27, or 9/28 at the latest. After waiting for a week with no delivery or any kind of message or phone call from Walmart or Lasership, I checked my Lasership tracking number, and found out that my package was "delayed" at their facility in Kennesaw, GA. After waiting another week with no delivery or any updates via their tracking website, I called their customer service number, and was told that their Kennesaw facility was experiencing delays, and that they would call me when my package was ready to be picked up and/or shipped. Amazingly, a few days later, I received that call, and they asked me if I wanted to drive to their Kennesaw facility and pick up my package in person, or have them ship it from Kennesaw to my house in Marietta, GA. Unfortunately, I made a big mistake by telling them to ship it to my house, and not telling them that I would go to their facility and pick up my package. I was expecting them to call me and let me know that this had happened, but I learned that on October 14, the package was reported as damaged, and that it was shipped back to Walmart. I had no idea that this had happened until I checked my tracking number on their tracking website. I called Walmart customer service, and was told that they could either refund my order, or send out another one. Unfortunately, they told me that they can't use any other carrier besides Lasership, so I will be pursuing a full refund

If you learn anything from this review, it's that if you order something from a large corporation such as Walmart, make sure that you look at the shipping policy very carefully, and make sure that a company like Lasership won't be involved in the shipping & handling of your package, because there's a good chance that it will never arrive, will be damaged in transit, or in my case, both.

My delivery said its been at my house three times. The employess steal the packages. Cancel this company!

I had never heard of Lasership until yesterday when I got an email from Amazon saying a delivery attempt had been made. I was home waiting for the package and knew no one even attempted let alone got out of the car. I called Lasership and spoke to someone a lazy sounding guy who said I can't track your package. I asked for a supervisor he connected me to voicemail. I called back got a white woman in Virginia the other representative was black. I spoke to her and told her that any reputable company has the ability to track a package and its within the hours so if I need to I will go meet the driver and literally drive to go pick up my package. She told me she couldn't help either and I said what is the point of having customer service if you can't do anything. They need to just route these calls to the Philippines like they do other companies and do away with the customer service. Her boyfriend then got on the phone and said "shut the $#*! up $#*!" to which I replied is your boyfriend a tough guy? Is he a gangster? And she hung up on me. Then a supervisor called me back and I told him I don't want the woman fired I want her to understand the value of customer service and importance of everyone doing their part. He seems sincere and wanted me to get the packages and was going to follow up. Here it is next day still waiting and they said "oh they loaded it up but probably won't be before five" I asked so when? No reply. Like someone is supposed to sit around and arbitrarily wait and hope that they get the package. I pointed out to the guy they have 584 Better Business Complaints filed and a 1 star rating on google. How these guys are even allowed to operate is incredible. Amazon needs to clearly let a customer know their item will be shipped Lasership as this is the worst service I've ever used in my entire life. My top choices are UPS, Fed Ex, USPS (if you have to suffer) after that its better to literally go and get it yourself or have it delivered through a friend. My recommendation is avoid this company entirely.