Henry S.

I ordered 4 gallons of engine oil from Walmart.com because they had the best price for the particular oil that I needed, and they offered free two-day shipping via Lasership. I had never heard of Lasership before, and had I known that their reputation was so horrible, I would've spent a few more dollars and purchased engine oil from Advance Auto Parts or Autozone.

I placed my order on 9/25/2020, and was told that it would arrive by 9/27, or 9/28 at the latest. After waiting for a week with no delivery or any kind of message or phone call from Walmart or Lasership, I checked my Lasership tracking number, and found out that my package was "delayed" at their facility in Kennesaw, GA. After waiting another week with no delivery or any updates via their tracking website, I called their customer service number, and was told that their Kennesaw facility was experiencing delays, and that they would call me when my package was ready to be picked up and/or shipped. Amazingly, a few days later, I received that call, and they asked me if I wanted to drive to their Kennesaw facility and pick up my package in person, or have them ship it from Kennesaw to my house in Marietta, GA. Unfortunately, I made a big mistake by telling them to ship it to my house, and not telling them that I would go to their facility and pick up my package. I was expecting them to call me and let me know that this had happened, but I learned that on October 14, the package was reported as damaged, and that it was shipped back to Walmart. I had no idea that this had happened until I checked my tracking number on their tracking website. I called Walmart customer service, and was told that they could either refund my order, or send out another one. Unfortunately, they told me that they can't use any other carrier besides Lasership, so I will be pursuing a full refund

If you learn anything from this review, it's that if you order something from a large corporation such as Walmart, make sure that you look at the shipping policy very carefully, and make sure that a company like Lasership won't be involved in the shipping & handling of your package, because there's a good chance that it will never arrive, will be damaged in transit, or in my case, both.