Crissy G.

Honestly, I'd give 0 stars if possible. I ordered boots through JustFab and this company was responsible for shipping it out. The first pair of boots somehow arrived a couple days late- which wasn't the issue. I had to send them back and receive exchanges because they were too big. However, I never received my exchanges because they arrived over 10 days late and I wasn't at my building to receive them. I called the company and emailed the company Prior to see if I could pick them up because I was leaving for the holidays but they never responded. The delivery man left my package in the corridor instead of taking it to the front desk (which they are instructed to do... special delivery instructions) and my package was stolen. I contacted Justfab and they sent me a different pair of shoes since the ones I wanted was out of stock. As of yesterday (Jan16,2021) were lost. I also contacted Lasership via telephone in hopes to pick this package up because when I tracked it, the order was already in the city I lived in. To avoid problems with delivery I figured I'd grab it myself. The lady I spoke with said someone would call me back to give an address on where I can pick up the package, but nobody called. The tracking app I used say that there was a delivery ATTEMPT that had failed, delay due to whether and other delays for no given reason. Today I woke up to an email saying my package was lost and to contact justfab. I called them and they said the expected delivery date would be tomorrow. I asked her if there was a way I could drive to grab the package myself, but she told me to just call Lasership again. When I called Lasership, I spoke to an extremely rude man named Daniel that seemed as if he had no desire of helping me. I explained to him my situation and he cut me off and said it's unrealistic to have a delivery date if the package was lost. I gave him my shipping number- which I'm not so confident he got all the digits correct- and he just said there was nothing he could do and to call justfab back. I've left out details of how Lasership's employees have just made loops and holes to avoid telling me the issue with my package, but now I have to wait for a THIRD pair of shoes to arrive. Mind you, I was supposed to receive these boots before Christmas of 2020. I'm not confident I'll ever receive the shoes I wanted but I am confident that I'll never order anything from a cite that uses this shipping company ever again. If you're in the East Michigan area, I highly suggest you choose another shipping company as well.