LaserShipReviews 1,901

I live in one of five brownstone apartment buildings in Brooklyn. All of these buildings have a set of stairs going up to the front door (where all the buzzers are to contact the residents) and a second door to the basement under those stairs. The door to the basement under those stairs is used for trash dumping - you can tell because of, well, all the trash, and the fact that there are no buzzers there, no number on the door, and the fact that you have to walk through trash to GET to the door.

Lasership has been repeatedly "delivering" packages to the basement doors at all our buildings, by putting them IN with the trash and walking away. We never know the packages are there... Some Christmas gifts I had ordered for my nephew were "delivered" this way, and by the time my super found them (while he was going through trash) they'd all been ripped open and the contents stolen.

So my nephew isn't getting a Christmas present from his aunt because these guys can't tell the difference between a front door and a trash dump.

I ordered an item for Christmas. Fans Edge used Laser Ship to ship my item. I tracked the package and according to Laser Ship, it was left at my front door. I did not receive the package. I live in a somewhat closed off neighborhood, so I highly doubt I was a victim of a porch pirate. That being said, I called Fans Edge customer service and my call was answered by a "live" customer service rep in a timely manner. No questions asked, the rep said the cost of my item will be refunded, and it will take up to 7 business days to see the refund on my statement. Christmas is next week, so it may take longer for me to see the refund. Excellent customer service experience with Fans Edge and easy to deal with. Bummed I will not receive my item since it was a Christmas gift and I lose out on the cost of shipping (about $12) but at least I won't be out $68. Hopefully Fans Edge will be true to their word, otherwise I'll be writing back a poor review. My beef is with Laser Ship. First time I've heard of them. Hopefully I'll never hear of them again.

This company sucks 4 different packages I ordered through Lange the update they have for the tracking number is never right! One day itll say the next day then you check it again the same day and itll say three days later and still never show! How frustrating knowing they used this company I wouldnt of even bothered ordering. And to top it all off the shipment place that they use is only 40 mins from my house. So aggravating! Never again. Yall really should fix your company.

I placed an online order with Bath & Body Works on 12/2/19 with an estimated delivery of 12/9 - 12/11. I received several updates from B&BW on the status of my order. The last update I received from B&BW was on 12/9/19 stating my order had shipped. I then began checking the status & tracking everyday from that point forward. Let me quickly preface that one of the items I purchased was a gift set for my mother to give her during our family Christmas party on 12/14/19. No delivery, no status update, no change to tracking info on 12/11,12/12,12/13,12/14, & 12/16. Yesterday, on 12/17/19, upon checking the tracking, it said the package was delivered on 12/12/19 at 5PM. My husband arrived home at 5:20 that day & there was no package. Given the close knit neighborhood we live in & community watch, I find it hard to believe that someone stole our package with the amount of neighbors keeping community watch & that being a busy time for traffic. So, I am left to believe They either delivered the package to the wrong address or, which I believe to be the case, never delivered it at all.

I was supposed to receive my package and they didn't deliver it to my house instead they delivered it somewhere else and had another person for it I called customer's service and nobody answered the phone I even emailed them time after time and no response this company to be shut down this the second time they did something like this to me the first time they left my package in front of my door and today they give my package to the wrong person I don't know why Amazon even used the Lasership delivery service to be honest they need to cut ties with them because that's bad business this exactly why I only deal with ups, usps, and fedex because they never lose packages

Ordered two things from Ulta, one of the packages came with a free ornament. It said it was delivered by lasership one day and I never saw it or heard of it but didn't care too much because it was a free ornament. A week later, I got a package in the mail, completely wrong package. Thankfully Ulta reshipped a new one free of charge. Three weeks later, my stepdad brought in a wet box with my name and address on it that was in a field next to our house. My house number is clearly stated on the mailbox, and we have a doorstep where packages can be placed, so we would be able to see a package when walking in. Clearly this lasership employee simply tossed my package with this free ornament I should have received a month ago, in a FIELD next to my house. I'm never ordering from Ulta again because they use this company.

Package was "out for delivery" December 3, never arrived. Went back to check tracking the next day and last known location was on November 29. Reached out to lasership. Was just told they were experiencing a large volume of shipments and deliveries may be delayed. December 10 "will be delivered next day". Next day - morning. December 13 "loaded onto truck" "out for delivery" - nothing. December 14 "loaded onto truck" "out for delivery" - nothing. I have opened multiple inquiries with no response and have sat on the phone trying to get through to a representative and no luck. And today -is December 18 and still no package... and no response.

They have now 'lost' 2 of my orders from Bath and Body Works. I've had to have replacement orders shipped and BB&W assured me that they would use Fedex. It remains to be seen if they will in fact, show up. I am still on hold with this awful company for over 45 minutes so its no wonder BB&W didn't hesitate to send a replacement order when I called. Going to file a complaint with the BBB and the Attorney General in my state, Michigan.

Horrible company. My first package was lost... and then so was the second package. ULTA still sent out my 3rd replacement via lasership. I've tried to contact them multiple times via email and FB message. NOTHING. I also signed up for text updates and NOTHING. My package toggles between "out for delivery" and "oops, your package is delayed and will be out for delivery next business day." Had I known, I would have skipped the cyber Monday deals and gone to the store. This company is worse than the USPS and that is saying something.

This company is garbage! Delivery attempted at 8:45pm (who delivers that late). They need more information for delivery so they don't leave my package or a note. I call customer service and am on hold for 45 minutes. The woman I spoke to tells me my package is going out today. I leave my phone number to call upon delivery. No delivery still 5 days later. No updated tracking information. You call to speak to someone and it immediately says sorry everyone is busy and hangs up on you. This company is so unorganized and shouldn't be delivering anything!