LaserShipReviews 1,901

Ordered a package from a company who use laser ship on December 8 will sleep in email from the company that the package was shipped. I thought great it will be here for Christmas as it was a Christmas gift for my nieces. The package went to Various cities Before it arrived in Pittsburgh from Pittsburgh they missorted it and sync it to Virginia. They guaranteed me that it would arrive at his Destiination on December 24. Needless to say it does not get there. The next email stated that it would January 2. Checked my email and saw that it was in Orlando. Find it hard to believe that it would take almost a month for a package to get from Florida to Pittsburgh. Why any company would continue to use laser ship for their orders is totally beyond me. I have learned from this I will never deal with a company that uses LaserShip.

I purchased an item from Walmart online and was glad to know that the item I purchased was qualified to be free of charge delivery... plus my item was coming the very next day... but the downside to it was... that if you purchase an item online there's no way or how you will know who is your courier in charge to deliver your item. (So that part was a nerve wrecking for me because I prefer always USPS). When I found out about this company Lasership... I was confused and follow my item through the Walmart tracking service. I was hoping that in between their stops it would be transferred probably to another courier most preferably USPS? But no... they were the one in charge straight on. I continued to follow the tracker (which really is only a pink bar filling until it reaches its end) when finally I saw that it was reaching near to the end I simply turned away my eyes off my phone for just a few and saw that my item was delivered. I was paranoid! I right away said WHAT? But to WHO? I kept refreshing the tracker (but through walmart app) and it only said delivered. I called lasership customer service and I was there on hold for too long no one was attending. So I emailed them and got no answer. I was left puzzled without knowing about whatever happened with my item and to who it was left with? I tried again using the tracker but I copied and paste it directly to lasership website tracker bar (not from walmart app)and it was more detailed with who it was left with. Which came to my relief because it was left at a corner store near me. I recommend when tracking your item don't track it through the online store you've purchased track it through the courier website that's delivering your item. At least this method worked for me since within it I was able to see further details about where my item was delivered to.

I ordered a item at Fanatics, was told it would be here before Christmas. Delivery was scheduled for 12/23. Never received package. 12/24 I look up my tracking information, it says it was delivered at my front porch at 5pm. I was home all day and nobody came, plus the time was only 4pm. I thought that was odd. I them closed out of the browser and looked up my tracking info again, this time the delivery time changed to 3:55pm when it was delivered. I called CS and was on hold for only 20 mins and all they could say was they will open an investigation up and maybe by Saturday 12/28 it will be delivered. I've never heard of this company before and will NEVER use them ever again! So much for my brother getting a Christmas gift.

My box has been sitting in one of their facilities for the last five days, delivery location is 10 miles away. WTH?
No one ever answers the phone, 30 minute on hold one day, 60 Minutes on hold the next day, 20 minutes on hold again today. I have left two voicemails, three e-mails, and four worthless chat sessions trying to find out where the package is exactly and why it has not been delivered on the due date of December 17th 2019. This company SUCKS

If I could leave negative stars I would!

Driver claims to have delivered my package, to my front door. I file a complaint and get a text back saying that the package is being returned to the company. So which is it, did you deliver or did you return. I was home all day 12/21 no one came to my door. So now I have to order up an uber, because I'm disabled and can't drive, to go get gifts for my 6 year old so there is something under the tree for him on Christmas!

After 40 min on hold, I get told there will be in investigation, so I'm out $60+ for items not received and was told to go f*ck myself. Great customer service!

I never heard of this company, until my Walmart order and package tracker indicated my package would be shipped by this company. Package ordered on 12/10 to be delivered 12/12. Went from Georgia to Rochester, NY in 1 day. Has been sitting at the Rochester facility "delayed" for 10 days since, and today it is 12/22! Called the company yesterday and after waiting on hold for 1 hour I got someone! The rep was sympathetic but indicated holiday volume was to blame but they would investigate. Told the rep based on reviews of this company, I was not likely to get my package at all! Terrible service! If they can't find my package by 12/23 they will label it as "lost" and I am to report the loss to Walmart for a replacement. So much for the Christmas gift for my son! Why do the big companies continue to use this terrible company and service?!
Update: Lasership tracking indicated delivered "at front door" on 12/23. THIS IS A LIE! THERE IS NO PACKAGE! We live on a dead end, rural area, 500ft driveway. No footsteps or tire tracks in fresh snow. We were home, the dogs did not bark when someone actually delivers. No one stole it! HOW DOES "LOSERSHIP" STAY IN BUSINESS?! REPORTED TO THE BBB TODAY.

Looks as if a lot of people have had horrible experiences with this company however, Bath and Body Works still uses them. I placed an order 12/1 and followed the tracking, my package was located in Michigan and loaded on the truck for delivery and 2 days later it was in Virginia. The next day it was loaded on the truck for delivery in Michigan and again in Virginia a day later. It was then reported to be delivered on a Sunday and I never received it. I live on a private road and was home all day the day it was supposedly delivered. How does this company stay in business?

I have never had a bad experience with LaserShip! The drivers are great, and the customer service is phenomenal! 10/10 would use again!

I was home all day. 2:30 tracking number says will be delivered next business day. Miraculously at 4:30 they claim it was delivered to front porch. Lies! Mind you this was meat from Butcher Box that had left Butcher Box 6 days prior so no way was the meat still frozen! I guess some dirtball from Lasership got free meat. This was November. Now it is December and this months is 2 days past promised date already. Any bets I never get it?

Now I live in an area where we have neighborhood watch and it is a very secluded area. I highly doubt that anyone would just take childrens clothes off my porch. Was suppose to receive my package on 12/13/19 and it stated delivered at my door and it never was delivered. I emailed Carters let them know they need not to use this company ever because of how they lied and said they delivered my items that NEVER CAME. I was refunded bu Carters and some items was able to be resent but 8 of my items were not. I emailed Lasership aka Laserjerk and all they can say was it was delivered to contact the vender without trying to resolve the issue. I have called them several time and just kept on the phone for long periods of time. This company SUCKS and needs not to be in business for sticking customers without their items being delivered.