LaserShipReviews 1,901

They never, ever EVER deliver. I mean ever. I don't know how they stay in business, or why Amazon refuses to dump them. They have a D+ BBB review and as you can see from this page, are unreliable. Every SINGLE time Amazon uses them, I am on the line with customer service begging them to remove Lasership as a possibility to my address and having my order replaced and re-sent with some other carrier.

I am once again writing a bad review for this company. They never deliver packages on time or to the right place. They say it was delivered, maybe to get paid from the company they are delivering for, but it's not delivered for days or weeks later. I'm waiting on a package that Free People says was delivered to my door step last Wednesday. Today is Monday and it is still nowhere to be found. Either someone stole it or they never delivered it. I've got the company researching with them, but I had this happen with Ulta one time and have never done business with Ulta via mail again. I told them that until they changed their shipping company, I wouldn't order from them. Same with Free People. Get a reputable, reliable shipping company or I'll just shop elsewhere from now on. Completely frustrated.

I do A LOT of online shopping and get deliveries at least once per week. I never have any problems with any shipping couriers EXCEPT Lasership. Any time I check my tracking and see that my package is comng through Lasership, I cringe. Every single time there is a problem. I was expecting a very important package from Sephora on yesterday. I was so eager to receive it! When I got home from work and saw that it wasn't here, I checked my tracking again. I saw Lasership as the courier and knew it was going to be drama. The tracking info said "Delivery could not be completed - Unable to leave package" at 1:51pm. FedEx left a package at 1:30pm and I saw them on my doorbell camera recording (which auto-records every front door visitor). No one else came to my front door all day, so I KNOW that Lasership didn't attempt a delivery. My packages are ALWAYS left at my door and I have no access/entry issues. I have a large porch, which is pretty discreet. It's the next day and I still don't have my important/precious package. I am so frustrated. I contacted Lasership and I'm awaiting a resolution. Pissed!

I ordered two separate times from Bath and Body works, both times the email stated the packages were delivered. I never received said items.
I happened to look at the email confirmation and it stated "laser shipping" DELIVERED. I went to my camera and ran the tape, the package was delivered on a Sunday at 3pm ( i was home) but never heard the doorbell nothing.
As I am watching the clip someone walks up my stairs, pretends to ring the bell and takes my package. LASERSHIP knows what they are doing.
IF a company is using them RUN FOR THE HILLS!

If I could give them a zero I would. Their drivers are basically thieves because they can get away with it. They know the merchant will be on the hook for the merchandise they take. They sent me a text alert that my package was left at my front door. I just happened to be home right then. I go to the door no package. I called their customer service and it was like someone answered their house phone very unprofessional very unconcerned. I called the merchant and told them I won't order from them again if they are going to use this delivery service

I ordered a jacket from Mango and I was surprised to see they were using Lasership! I've had terrible experiences with Lasership. I stayed home all day to receive my package and I received NOTHING! Even though it says it was delivered. How?! No one knocked on my door, no package was left! This is ridiculous! Why are Businesses using this Incompetent Delivery Company?! Enough is enough! I'm beyond upset, I paid my hard earned money for something I wanted and I didn't receive it?! How is this happening?! Leadership should be shut down! Stop robbing people!

I ordered through Patagonia three bags ( total $479) then I received an email saying that this company will deliver my order. I was sceptical because I haven't heard this shipping company, so I came here and after I review all these comments I called customer service and asked please do not leave my package unattended, I kindly ask them to give me a call when they are in my building, so, I either come down or buzz them in, I stayed home the entire day waiting for my package and my partner went to take the garbage out around 2pm and he was surprised that our package was outside the door unattended. So... what was the point to call and request for a call?... Obviously they don't care...!

I ordered Astro gaming headset from amazon and I have never had a problem with amazon before but when it said my package was delivered and it wasn't at my door. I thought it was an error but it turns out they left it in the main lobby of my 26 floor apartment complex! Thankfully we have good people working in my building because one of the security came up to my room and handed me an astro gaming headset box clear as day no discreet packaging what so ever! If not for the security it would have been stolen I guarantee it.

I order a weekly meal delivery service through Freshly. For two weeks in a row, my package was marked as delivered, but lo and behold, there was no package at my front door! I cannot understand why a meal delivery service would use these crooks. These meals are safe to eat as long as they are refrigerated within twelve hours after delivery, otherwise, the food is spoiled. I hope whoever stole my meals got a nasty case of food poisoning!

Had a horrible experience this passed Christmas. I do not understand why Ulta Beauty uses them. I order a curling iron for my future mother in law on November 28 and at that time they were running a special which included a free straightener with any $39.99 order. Tracking showed package was delivered on Dec 1 Sunday at 7:30 PM by LaserShip and left at front door. Package was never delivered at the front door or anywhere near the delivery address. After several attempts to contact LaserShip they directed me to contact the seller. Ulta was kind enough to reship the curling iron however they would no longer honor the free bonus item - the straightener. Thanks LaserShip - I hope whoever got my package with the free bonus item had a Merry Christmas.

I ordered from Gap.com and Lange.com 1 week apart. With both shipments, I received a delivery confirmation, but not packages. The only thing in common was the shipping company Lasership. I do 90% of my shopping online and have only had issues when it was Lasership who sipped out my items. Luckily, both Gap and Lange replaced my orders, but I cannot for the life of me understand why companies use them, especially when I've been told by the companies that they always have issues with Lasership. 0 stars!