LaserShipReviews 1,901

Laser Ship was the shipping agent to deliver an order from Bath and Body Works to my home. The package contained hand soaps and hand sanitizer among other items- greatly needed at this time- and I work for the government in a role where I must work and could not get to the store to buy some myself in this frenzy we are in. So I received a message that the package was on the truck and out for delivery on the anticipated delivery day, only to receive a message two days later that my package had been "returned to sender" because the packaging had been damaged. It is highly unlikely that the package was damaged on the truck so badly they could not deliver it. More than likely the delivery person took the hand sanitizer and soaps, and returned the remaining items in the order to Bath and Body Works citing a damaged package. They cannot be trusted.

I ordered some things from Barnes & Noble and was expecting them on the date listed. I have been in the house all day waiting for my package to be delivered only to check the tracking and find out that it was labeled as "not able to be delivered". I never got a knock on the door and when I called to let them know that my package had not been delivered, the person that I spoke with gave a lot of excuses as to why my package wasn't delivered. None of which was helpful to me. I truly believe that the person that was supposed to deliver my package, never even attempted to deliver it. I have been not only listening for the door but watching the driveway outside for any sign of my delivery and neither one came. This reflects poorly upon Barnes & Noble, which it should not but the poor customer service and service in general made by this delivery company reflects poorly on Barnes and Noble And probably any other company that chooses to use his company to ship out their products.

I usually don't leave reviews but consumer need to be aware. I ordered items from Urban Outfitters and they used this company as their delivery services. I checked on the delivery status and it said my package was delivered on March 17th but when I went to check on my steps there was nothing there. So, I waited a day then called their customers services line. They said it was a shipping error and the package will arrive by the end of the day. Five days later, and it never came. I called their CS number again and the person who answered said they deemed the package as lost and to contact UO. By reading many of these reviews and seeing the similarity between mine and others it just tells me that the delivery drivers are stealing these packages or someone down the line is stealing them.

I live on a college campus. For shipping companies, it is perhaps the easiest place to deliver packages - its one mailroom warehouse, the packages are looked after, everything is great. Never one single package lost. Until UO started shipping everything through Lasership. They have lost FOUR packages in the span of TWO MONTHS. They keep writing "delivered at front door" or coming at 9 PM and writing "business closed". For the last two packages, I even called the Lasership "customer service" aka a hotline to call if you ever want to be insulted over the phone and gave them instructions for leaving the package. "Deliver to mail room warehouse like all other companies. Get signature. Regular business hours 8am-5pm." And guess what? The next thing I see on the tracking notifications is that they attempted "maximum amount of deliveries" (aka 0) and are sending the package back to sender. I have two more packages being sent with them from UO (will UO ever learn? I bet they are losing so much money with this company) and I have no hope of delivery.

This company has a bunch of thieves as delivery people. I placed orders through bath and body works twice - I have cameras all over the front, side and beck of the house - there was never any attempted deliveries or deliveries. The drivers are thieves and that's all to it. I also placed an order through Walmart and the same thing happened it says it was delivered and it was NOT. If Bath and Body Works & Walmart continue to use these people. I will not be placing any orders with them anymore. I emailed Lasership and got nowhere, I called them and had some help but they are not apologetic at all. I also called Bath and Body Works & Walmart as these were christmas gifts which i did not receive on time.

I'm so sick of this company. I cant even order my products from Bath and Body works and get my items in a TIMELY MATTER. My package was NOT delivered because the office was closed. What did you think when you try to deliver to a business at 6:00 am! I don't give a RAT AZZ if you were in the area at that time. Use your damn COMMON SENSE that the office won't be opened that early in the morning. Y'all need to get your $#*! together! LASERSHIP IS GARBAGE!

For almost 3 days in a row, I've been receiving notifications informing me that a"Delivery was attempted" at 7:29 PM. I was sitting in my apartment during that time and NO ONE buzzed my intercom. Today I get a call from the delivery guy telling me to buzz him in, mind you, I'm at work, and I can buzz people in remotely from my phone. I tell him to just leave the package in front of my apartment door. He tells me he can't do that because "He may get in trouble." He never left the package.

I am so disgusted right now. Getting deliveries from these clowns is like pulling teeth.

Ordered first package, Lasership claimed it was delivered to a person called "M". I have no idea who that person could be, but I gave Lasership and the merchant, with whom I have a long history, the benefit of the doubt. I reordered the same products and more (without requesting a refund), and Lasership now claims the new package was delivered to a "Ronald". Why on earth would you give a package to a person without getting their full name? Incompetent at least, scam at worst.