LaserShipReviews 1,901

After not receiving a response from Lasership, I contacted urban outfitters again. I waited on the phone for 30 minutes to get a live person, which was well worth it. The young lady I spoke with was very understanding and she did a loss complaint for me saying that it may cause a different reaction from what I initially got from them(lasership). On Friday, May 15, I received notification urban will be refunding me what I initially paid. I'd give lasership zero stars if possible. Urban also gave me a coupon and an express shipping coupon. So I ended up buying the same things along with some other things and ended up spending double. And no my packages are NOT coming through lasership.

Do yourself a favor if you're ever ordering something and it says shipped by laser ship do not even bother I have spent all week waiting for a package and they kept saying delivery attempted which is a lie because I've been home and nothing then I had to call them 3 days wait on hold for over an hour called them today 5/15/20 to tell them to push back my delivery date since I wouldn't be home and they didn't deliver in the days prior they said okay fine we will deliver it Monday, only to check and find out that they delivered it and I won't be home so now I won't even know if my package is safe never have dealt with people like this horrible! Wish I could give no stars

If there was a way to give this company 0 stars I would. No one cares at this company, LaserShip, and it amazes me that they are able to be in business. The laziness as stated by other customers is an understatement as they have a 1 star Yelp review. https://www.yelp.com/biz/lasership-new-york-2 Please read the other reviews as they ALL reaffirm the same things. https://nymag.com/intelligencer/2017/09/lasership-amazons-shipping-partner-is-a-problem.html

The driver couldn't find the street address of the Post Office; which is shameful but marked the package delivered. Supposedly, it was returned to the distribution office but I was only contacted after the Post Office closed. I called LaserShip to dispute that I had not received the package and there was no way to deliver to the Post Office on Sunday. The customer service representative took my home address and mobile stating that the driver would ring me upon delivering. The next day I got a text alert stating it was delivered. It had not been delivered to my home address.

The next day I went to the Post Office 3 times in search of my package to no avail. The day after that I checked the post office to no avail. Eventually was able to get in contact with LaserShip customer service only for them to send me a picture of the fact that the delivery driver left the package in the self-service customer area of the Post Office. This is beyond incompetent. Every time you call customer service there was a 20 minute wait time, people hanging up on you and supervisors making promises as long as they don't have to truly provide customer service. I wasted 2 days of my life with a company that clearly doesn't value customers or even care at ALL. This company is beyond shameful. I truly wish I could provide pictures to illustrate how inept this company is on the basic level of delivering a package.

Please look at where my package was delivered. Out of view of attendants. The delivery person even thought it was ok to take the 1st photo. Funny thing is that I have no certainty the way things transpired that the delivery driver didn't take my package. There is absolutely no accountability at this company with every excuse being passed along with customer satisfaction being a hoax.

May 2020, the worst delivery company on the planet. Worst customer service experience I've ever had in my life. I've been waiting four days for a package that the delivery guy has been saying he's made several attempts (NOT TRUE) but for some reason he's never showed up! My house has cameras all around it so if he would've showed up I would've known. Their drivers lie,. Now it's saying my package was delivered also (NOT TRUE) avoid this company!

Ordered a gift for Mother's Day on April 23rd. Got confirmation that it would deliver Monday the 4th. It's now Wednesday, no package and tracking shows it hasn't moved since the 2nd from New Jersey. When I finally connected with a representative, no apologies, nothing- just "it's missing. We had a lot of packages and this happens sometimes." So... really!? My mom will not have a gift on Mother's Day, and someone else's mom will have my mom's gift from Bath and Body Works! :/ Nice
I would give ZERO STARS if I could

I am so unsatisfied with the service from this company I ordered a package from Carters and it was supposed to came on May 1st I get a text email stating that my package was delivered I immediately went to the front door and did not see any package I went to the back door to see what maybe they left it on the back door still no package I was wearing my video from my ring camera and did not see no one in front of my house or on my porch my neighbor was outside and said no one pulled up in front of the house I contacted the customer service and the corporate office they were not helpful at all I spoke to a very rude representative by the name of girl chords are back then he put his so-called general manager on the phone whose name was Bruce and he was unhelpful as well Bruce told me that the driver that had my package what's under investigation for stealing and he had an anonymous driver following behind the driver to confirm if the driver was feeling and unfortunately one of my packages was one of the ones that were stolen and basically Bruce told me I was out of luck and I need to contact Carter's once I contact the Carter's back several other items that I ordered was out of stock so that inconvenience me all the way around I did report them to the Better Business Bureau and I contact the Carter I did ask them not to ship my items to LaserShip again they said they stop using LaserShip due to this nature and other similar cases after reading some of the other reviews I guess this independent contractor company is all about stealing I hope no one ever have to go through them I hope their business crumbles down to the ground... Theives. And not to mention out of the at least 10 different agents that I talk to you on the phone only ONE was helpful they kept hanging up on me they're working from home so I guess that they don't feel that the calls is being monitored and recorded it really don't even matter at this point like I said I reported them and I hope the Better Business Bureau can get back out there to the world to not use their favorite

My package was delivered, but not to my door, and cannot be found. When I contacted LaserShip I did get quick responses however they couldn't tell me where exactly it was. They just said it was a "Brick building, white door" and that they couldn't help me more than that. Well, my whole complex is a brick building and a white door with different numbers. I went to all the different building asking for my package and called my building manager just in case. Finally just contacted the original sellers and am getting a replacement package. Hope they choose another shipper or LaserShip fixes their issues. Seems from other reviews that this is a reoccurring problem.

Lasership attempted to deliver packages which were ordered via Amazon, but it was never delivered. This happened twice!

After further research about this company, there is a collective testament on sitejabber and BBB about packages being marked as delivered, but not delivered and more. Their customer service number is a front - and the likely chance of someone picking up is slim to never.

I'm not sure how the CEO Ali (Lasership) is acquainted with Elon (Amazon), but it's funny how complaints and concerns on the BBB date back to 2016, with no resolution. To add insult to injury, a bland HR stimulated response through their Customer Service personnel "Isabel" is their way of resolution: "we heard you and we are sorry."

This would be considered at least, a breach of contract for failing to provide a basic level in courier services. Congratulations Ali, you are another great example of our tainted and corrupted system in capitalism and business. One would hope you would be served many humble pies during this pandemic and re-assess the integrity and ethics supporting your business decisions.