LaserShipReviews 1,901

Laser$#*!. The Regional Manager BRANDON (from Florida) is a disaster. He is racist. He made take routes from black and brown people and give them to his white friends. $#*! Brandon made/forced Rick (great GM) paid them extra. Then, they will drink beers together. This is a disgrace. The corporate shouldnt allow this. As driver for years, we never witnessed this kind of situation from any RM or GM. We called the corporate and nothing was or is done about it. We, drivers don't like him because his work is having negative consequences on LS. Sorry customers, if we are not treated as human beings, we are getting paid less while others are getting paid double or 1 and half what we were getting on our own routes, we will not deliver as y all expects. Packages would be thrown/ delivered late... Since corporate doesn't care about the company; we do not either. Anyway, Brandon (Regional Manager) stated proudly, nothing can happen to him because his Boss is his friend. Guys, you wanna work at Lasership baltimore: Be white and cool with Brandon, you will get job and get paid good. (Just don't forget to give him his comissions). In what serious company, the regional manager make his drivers' paychecks and send them to the GM for validation? And those GM would send them to corporate as normal? Common Laser$#*! / Lasership. Y'all need to get up. Rick-Heather-Tony-Carl- Byron, please keep up the good work relation with drivers! Brandon has hate in his blood (walking/bumbing his chest like his dad owns lasership). Dont carry that out RICK and Heather. May Georges Floyd rest in peace! Thanks God, Brandon is not a cop. We would have died in Baltimore.

Claimed a packaged was delivered to our doorstep from Sephora. We were home and I have 2 barking dogs. The package was never delivered. Unfortunately, several of the items I ordered are no longer available. Lasership has not responded to my inquiry, other than sending an auto response. Apparently they pay poorly and don't screen their employees. They have been getting away with this for years. No one holds them accountable. UPDATE: 6/1/20 - my original package was delivered with my replacement package. Amazing that when I complained that it was not delivered to my doorstep on 5/24/20, as stated in their shipping detail, the package appeared the following week. Why make people go through this? On a side note, my daughter was happy to receive the Sephora replacement items (yes, I called and paid for them).

I had never heard of Lasership until yesterday when I got an email from Amazon saying a delivery attempt had been made. I was home waiting for the package and knew no one even attempted let alone got out of the car. I called Lasership and spoke to someone a lazy sounding guy who said I can't track your package. I asked for a supervisor he connected me to voicemail. I called back got a white woman in Virginia the other representative was black. I spoke to her and told her that any reputable company has the ability to track a package and its within the hours so if I need to I will go meet the driver and literally drive to go pick up my package. She told me she couldn't help either and I said what is the point of having customer service if you can't do anything. They need to just route these calls to the Philippines like they do other companies and do away with the customer service. Her boyfriend then got on the phone and said "shut the $#*! up $#*!" to which I replied is your boyfriend a tough guy? Is he a gangster? And she hung up on me. Then a supervisor called me back and I told him I don't want the woman fired I want her to understand the value of customer service and importance of everyone doing their part. He seems sincere and wanted me to get the packages and was going to follow up. Here it is next day still waiting and they said "oh they loaded it up but probably won't be before five" I asked so when? No reply. Like someone is supposed to sit around and arbitrarily wait and hope that they get the package. I pointed out to the guy they have 584 Better Business Complaints filed and a 1 star rating on google. How these guys are even allowed to operate is incredible. Amazon needs to clearly let a customer know their item will be shipped Lasership as this is the worst service I've ever used in my entire life. My top choices are UPS, Fed Ex, USPS (if you have to suffer) after that its better to literally go and get it yourself or have it delivered through a friend. My recommendation is avoid this company entirely.

The first package the status was delivered, never came, I reported it to amazon, and they sent me a replacement through lasership, the 2nd time the exact same thing happens, so i contact amazon and they sent me a replacement order again, and again it gets sent through lasership, so of course the 3rd time it says that it was delivered, and of course it wasn't, this is literally the worst delivery company I've ever had the displeasure of working with, and if i can i'll never get a package through them ever again.

I order online all the time... on 3 occasions the company's have used laser ship and in those instances I never receive my products... this company can never find my home and I am truly dissatisfied with their service... when you contact them they say they are glad that you contacted them and someone will contact me shortly but never has in any of the 3 times I have had to contact them... I'm also not happy with having to give them 1 star just to submit this review.

TL; DR: My package shows "delivered," but I never received it. Lasership customer service was useless. I hope the driver looks terrible in my new yoga pants.

I was surprised when the Old Navy package I was waiting for tracked as delivered. I'm working from home these days, and my home office overlooks the front of my house. I either hear or see my deliveries.

I contacted Lasership customer support via their "contact us" form and received a response 3 days later that basically said, "we acknowledge you think your package is missing. Contact your seller." Super.

FYI: If you have a missing UPS or USPS package--they provide much better support and (gasp) even additional information!

Anyway, this is my first experience with this company -- and hopefully the. Last. Old Navy resent my original order. I mentioned "Lasership" and the customer service rep sighed knowingly and promised to send my replacement package via UPS.

I would definitely give these people zero stars. Twice they have failed to deliver products to a building where of course I'm home BECAUSE THERE IS A LOCKDOWN. Both times they "had problems" - like, it's your literal only job to deliver stuff. Customer service people could not have cared less and impossible to track the package because the link I had was dead and didn't even hyperlink anywhere. Not one good thing to say - if you are thinking of using them to ship your business' stuff, don't. You'll lose a ton of customers.

The company tracking service is fraudulent and their customer service non existent. My expensive orders from REI were sent through this service and I have received none of them. The tracking claims that it was left at my front door, but no delivery attempt was made as I was home the entire time and I have video recordings which show no delivery person from this company whatsoever. I created customer service tickets for both my packages with this company and its been 2 days without any responses.

I just called and filed a complaint with sephora customer service this service is less than what should be paid for by SEPHORA find another contractor!
I told Sephora not to send through LASERSHIP! I told them I order tons of AMAZON never has a package not arrived. I live rural and there is no one here except me to take the package. LASERSHIP should implement their drivers to take photo of package at the door... My package will probably end up on eBay or facebook marketplace. Retailers beware do not use this service. By the way who delivers at 1030 pm? That's when it said it was dropped off. Better business should investigate. Independent contractors can you really count on them and they should have the cost of the package deducted from their LASERSHIP pay.

Ya''ll need to hire better help. One of the people from lasership got here close to 10:00 pm. I'm very pissed off and not happy since they decided to drive through my lawn and spinning out in the grass. Thankfully everything is ok other then my lawn having some tire marks. I hope no business ever uses them again. This isn't the first time this has happen with the fact of them being late. If I see they are shipping anything else again I will be canceling it. I asked the guy if there was a way for them to take me off of there shipping list. With a rude $#*! answer I don't know.