LaserShipReviews 1,901

Got a message via Walmart that my package has been delivered to my front door. Go outside to check and it's nowhere to be found. Had to go through the trouble of contacting Walmart for them to reship my stuff, but they could only reship some items. So, I then tried to get in touch with LaserShip customer support and they never contacted me back. Found out that they delivered my package to the wrong address. Terrible delivery company!

My package was unable to be delivered because my business was closed for the day, After talking with Danielle in the office I was told they will re-deliver and we made a plan for it to be left on the front porch. Next morning it was not on the porch but was marked delivered. After a few back and forth phone calls, and me being exceedingly rude, they said they would have the driver stop to my place of business to show me personally where it was placed. Well, low and behold my tenant's sister-in-law had taken my package for herself. The guilt of hearing me cuss out Lasership and Ulta must have gotten to them because my package was brought back to me by my tenant this morning. I have called Lasership and apologized and thanked them for their assistance. Danielle and the GM were very understanding and tried to be as helpful as they could to try to resolve my missing package issue. It was not an issue on Lasership's end. I appreciate the help they offered and happy with the assistance I received.

I live in a 24/7 doorman building. LS said they couldn't deliver something because they couldn't locate the front door, and that no one was there. Well, which was it? I received a different package from UPS 5 minutes before LS said they showed up. So they lied about trying, and lied about the delivery date. They won't do anything to make it right, and now I have to wait around for them to do the exact same thing tomorrow, which I am assuming means to call it a day 45 minutes before the actual end of the day. And it only took holding for and hour to talk to a costumer service person who can't do anything about, well, anything (not her fault). So Boo LS, and Boo Amazon for using such a crappy service. BOO.

I just received an order from Amazon via "Lasership" with tracking number LX*******. The item was left at my door and the driver was gone before I learned 2 of 3 bags of Almonds I had ordered were missing and the plastic "Amazon Prime" shipping envelope had been opened. Do you mean to tell me that no one noticed a bag that was visibly opened after it arrived at "Lasership" and was loaded onto 2 different trucks and then delivered without anyone in authority being alerted? To me, this is just plain theft and there are no two ways about it. And when I try to contact the "Lasership" headquarters in Vienna, Virginia concerning my issue all I get is phone music and no picks up after waiting 25 minutes nor does anyone reply to the online "Contact" form concerning my complaint. I really don't see how Amazon continues to subcontract a company with such a poor performance record despite "Lasership" having a new CEO who was supposed to have "changed" things. I find this entire scenario completely unacceptable.

If you order from a company that uses Lasership, please cancel your order ASAP! I called the Lasership Customer Service to follow up on my internet request to schedule my package for pick up at their office. While I was on the phone with an agent, she told me that my package was actually delivered during our call. Since my home office is right next to my front door, I peaked outside and didn't see a package or delivery driver. I walked outside to look around and no package was there. I checked the tracking info and there was a picture of my package at my front door but there was no knock at my door while I was on the phone with customer service. I suspect the carrier took the picture of my package as if it was delivered and stole the package. Unfortunately, the company I ordered from places their name on the outside of the package so you have a good idea of what's inside. I told the agent that I've been on the phone with her the entire time and no one knocked at my door. I didn't even see anyone walk or drive away. Anyway, this has been a lesson learned and I will never patronize any business that uses Lasership as a carrier. The cheapest option isn't the best option for your business.

The absolute WORST Carrier by far. The drivers leave your package in a unsecured location despite the neighborhood. The customer service representative lacks general knowledge of what customer service really is. She's obnoxious, lazy,
And loves to hang up on customers.
I have went as far as emailing the shipper about this company's behavior and their lack of service. Enough is enough We the public don't need and shouldn't have to tolerate such terrible service.

Sephora mailed me a package. I waited all day for the package to arrive on July 3 as that's what the tracking number said. Nothing ever came. I was unable to track the package after that until Tuesday, July 7. On July 7 when I was on the website it said that it was loaded onto a truck at 7:58 PM In West Deptford NJ, out for delivery at 7:59 PM, and delivered at 8:00 PM. This is literally impossible to complete this delivery when the delivery truck that had the package to deliver is located 30 minutes from my house. I really believe that this company has employees that are stealing the packages. Not one but two of my Sephora packages have not made it to my house. Unfortunately the items I ordered were not available any longer so I couldn't even get a replacement. So disappointed in this company for not responding to customers or having any type of integrity. I will cancel any order that sends me a laser ship tracking number. UPDATE: I got a response from the company and they basically told me it was delivered and if I didn't get it contact the seller. Yes I will definitely stop ordering from companies that use Lasership.

If I could give them 0 stars I would. It started with a fresh food delivery service. I tried 10 times. 7 deliveries were late (we are talking about fresh food), 2 were destroyed in shipment and 1 was on time. Then they moved on to the lying. Ordered from a store and they said it was delivered at 9:30 at night on a Sunday. I was home and never saw a delivery. Never showed up. Now I have an expensive shipment that at first appeared to be lost. Again they said it was delivered (a day late) but it had not been. 3 days later I get a call from a woman across town saying my package was at her 81 year old fathers house. The street names couldn't have been more different. So she had to open my package to get my number. I know she was trying to help but now I don't want the package that was opened. So now their drivers can not only not find their way out of a paper bag but apparently they can't read. Same house number but the street names weren't even close. I really don't know how they stay in business. I hope if enough of us complain to the stores, it will take care is that. I never have any issues with any other delivery companies.

If I can can give 0 stars then I would have. LaserShip never delivers my package directly to my door they leave it at building lobby supposedly which I never ever get to receive. This happened about 4-5 times which then I have to complain about and never receive and update. They also delived a package of mine to a random person that then sign for me and I had to call customer service about this and all they can tell me is that they will tell the driver to retrieve his sets. I never go my packages and I never got an update regarding ANY of my packages. I'm so fed up with is company and there workers not doing there job.

They claimed my package was delivered and signed for, yet I never received it (and was home all day waiting for it). I looked at the electronic signature and it was a bunch of scribbles. I contacted Laser Ship and was on hold for over 30 minutes. They kept stating that the package was delivered. Well, it was, but not to me! They told me they would investigate. Less than 24 hours later, I received an email stating there was nothing they could do and I had to contact the seller to settle the dispute! UGH! Luckily, Kohl's handled everything quickly and efficiently. Laser Ship was useless!

I never received my package that I ordered through vans shoes they claim they delivered my package and left it at the front door at 4 o'clock on the dot in the afternoon I was actually outside at that time blowing bubbles with my kids and nobody came there is a store across the street that has video surveillance that actually reaches to my front door I'm wondering if I can actually request to see those just to prove that nobody came and delivered it or what I could do to go about that because they keep insisting that it was delivered they should be requesting signatures once packages delivered honestly I'm so upset because that's money that I lost money that I don't have just a throwaway and it was a pair of shoes that I was getting for my daughter that she needed