LaserShipReviews 1,901

I ordered 9 items off of Amazon (spent $200) and was expected to receive my packages on August 4th. I have text alerts set up and did receive an alert stating that my package was delivered at 3:46 pm. I went to check outside and did not see anything. I asked my upstairs neighbor and all she showed me was a small package but it had some lady(who doesn't live in the building- and address was different too) Martha's name on it. Later that evening, my uncle came home and told me I had a package. He showed me the package that i saw earlier. I told him "no, it has someone else's name". Come to find out, on the other side of the package, it was ANOTHER label with my name and address. From what it looks like, they took that shipping label off of MY actual package and placed it on the back of this one. So they took BOTH of my packages and gave me Martha's onion slicer instead! I called Amazon and they told me they will refund me the money into my Amazon gift card account and that I can reorder. So, I took another chance and did just that. I am supposed to receive it today (it's currently 4:15PM). I got an alert at 12pm that said my items were shipped. Tracking does not show me it is even out for delivery. Something tells me, that AGAIN, I'm not getting this package today - or ever.

This company is the worst when it comes to communication. Long wait times for customer service.
I never had an issue with one particular delivery person delivering my packages but on this occasion it's been 3 days now and my Package isn't delivered. It was to be delivered on Sunday 2nd and it's Tuesday 4th and I still cannot receive it. I left numerous communication online and with the representative on how to reach me when the driver arrives and never one call was received. All their update is saying unable to access building when i am home awaiting for this package and I left a note with my number and how to access the building posted. The truth is the driver couldn't complete his route, so why lie lasership?
Even though I explained the urgency in receiving my package to your representative. And they didn't even have a contact number for the queens location to contact them directly.
This is totally unacceptable
Very disappointed in this service.

I bought some things for college from Walmart, worth 45 bucks of bath products. I decided to track my order because it was supposed to arrive today. It said DELIVERED. Weird because all other carriers knock on my door! I asked my parents if they have my package and they said "No". I open my door and there was nothing there. My neighbor didn't have it. Walmart was kind enough to give me a replacement and delivered with a different carrier. I check the Tracking link she gave me that lead me to the Lasership website. The delivery person took a picture of where the package was. It was in the MIDDLE OF MY HALLWAY! DELIVERED AT 2:02 AND NOT EVEN AN HOUR LATER WHEN I CHECKED, THE PACKAGE WAS STOLEN. They didn't knock on my door or was careful about where to put my package. THIS COMPANY IS CARELESS! How hard is it to properly deliver a package? IF YOU LIVE IN AN APARTMENT BUILDING IN NYC OR A NEIGHBORHOOD WITH A HIGH CRIME RATE, CANCEL YOUR ORDER IF ITS BEING DELIVERED BY LASERSHIP! NOT WORTH IT!

Please please never use this company service is terrible customer service is so horrible my package was lost after saying it was on the truck it was on the way I Believe these people are stealing it's to many of the same complaints, called they local number in Baltimore they are truly so ghetto left several messages with manager know response so 2 days before my shower I'm left without my outfitt please try to avoid these scammers!

This company should not be in business. I ordered something needed for an event on Saturday. Order was placed on Monday for 2nd day delivery. When tracked it showed as received on Tuesday, estimated delivery for Wednesday. It did not arrive, so I gave it one more day. When it still didn't arrive(despite an order placed later on Monday from the same company that arrived Wednesday), I contacted the store, who filed and claim and provided me with the number for Lasership. I called 3 times - first time was on hold waiting for someone to answer for 15 minutes, tried again, was on hold for 20 minutes when someone answer, filed a claim, and even offered to pick up the package as it showed as arrived to the sorting facility. Let them know it was needed by Saturday. Received an e-mail stating that my package was scanned in(dah, it said that in the tracking), and that they would deliver when they could. That tells me nothing more than I already knew! I called a third time - was on hold for over 30 minutes, only to be told that there was no update other than it had arrived & was scanned in to their local sorting facility. Well, needless to say, Saturday came and went, the packaged arrived the following Monday. Although the delivery person was friendly and in a logoed shirt, they arrive in what appears to be a personal vehicle, and then, they take a picture of my house! WTHeck, who does that? It was a less than professional experience all the way around. I will be filing a complaint with the BBB and called the company where I ordered and asked them to note on my account never to use that carrier for my orders again & to share this feedback with those who make carrier decisions at their company. Lasership is a joke, pay a bit more, stick to UPS & FedEx!

Of the last few packages that was delivered to me via Lasership, one arrived 3 days late, the other one arrived one week late in a packaging different than the original packaging (guess they realized coffee filters ain't worth stealing) an other arrived open box, shattered to pieces ( a glass carafe), and the last one never arrived Sent them 4 Emails with no replies. Finally get to talk to them on a Monday, they lied and said you sent an email half an hour ago, saying they will look into this, they ended the conversation. Then the tracking info updated to delivered, with yesterday's date on it. Not only that, it shows how awesome they are that they can teleport from NJ to my door in New York, in 2 minutes.
After contacting them again and again, they finally caved and said yeah the package is lost. Not Stolen, but lost.

Listen to the reviews - if Lasership is delivering your package, you might as well consider it a lost, and add 10+ days to whatever date it was supposed to be delivered. At the end, you'll get your package via UPS or Fedex as a result of a refund (Item Lost) from the original business. Someone within the company is making off with all of this "lost" merchandise, and in return, we the consumers are paying for it in higher prices. This is company is the definition of scam, and service of what you see in Third-World countries.

I see from most other reviews that this is a regular occurrence. I order 2 separate times from Walmart, some items of the first order were shipped via FedEx I received these with no issues, the other item was shipped via LaserShip, said it was delivered, I went out right after I received the email from Walmart saying it was delivered. NOPE! On my second order, some items were shipped via FedEx and of course they were delivered as they said. Next package, later in the day shipped via LaserShip... I received the email from Walmart that it was delivered, but again it is nowhere to be found. This company has got to be the worst, most unreliable delivery company ever. Anyway if when I order I know in advance that it will be shipped via LaserShip, I WILL NOT purchase, since I know I'll be just purchasing something they will "Deliver" NOT!

8 out of 10 times, if shipped from this company my package will not arrive on the first day it is scheduled for. And even more likely, not the day after that either! Seriously, just give me a realistic date if you can't fulfill your job duties. I'd rather know it will be late and plan on that rather than wait each day for nothing. Add to that the famous, "delivery attempt made," when no one even came near my building. The customer service is horrible as well. As I write, I've been on hold for 47 minutes.