LaserShipReviews 1,901

Had to have Amazon refund my money because the items I bought but never received were marked as "Delivered" by this horrible company. Same thing happened to one of my neighbors. Whenever I see that an item shipped by Lasership, I know it's either going to arrive several days after they've marked it as delivered, or never going to arrive at all. Are they incompetent or thieves? It baffles me that they're still in business. Amazon needs to cut ties with them immediately.

Ordered from bath & body works somehow they did delivered it but outside my apartment complex. And they also uploaded a pic as proof my package was left outside on steps and not inside in the mail room now Someone stole my package since they left it outside. I literally live next to a busy supermarket and across from ne theres a pepboys Chinese restaurant, a bar & laundromat. Shoppers always park in front of the entrance door im a 100% someone seen the package and took it im furious then i call to make a complaint and they answer their phones and legit dont say hello and straight up hang up on me...

Terrible courier service, I ordered items from Carter's which they never delivered due to "lack of information" mind you I wrote 3 emails asking what was the information required and called twice, after a couple of days of still no delivered goods, carter's cancelled my order. I HATE this courier company, it is the worst. I hope Carter's chooses another courier ASAP. I re-ordered my items on Carter's and guess what? THE SAME THING IS HAPPENING AS WE SPEAK! I just want my things, what a waste of time.

My package was supposed to be delivered on 8/13/20. We waited around all say for it to arrive. It did not come. I was going away and needed the package for my trip on 8/15/20. The tracking says "Delivery could not be completed - Unable to leave package" Well we have a huge over sized mailbox ant the bottom of our driveway, package was not left in there, we have a gate with TWO phone numbers listed, no one tried to call and we have 1/4 mile driveway that is off of the road and completely private, no package there either. Fed Ex and UPS have no problem leaving packages at any one of these locations. I have sent three email asking where my package was, not one reply. My advice is stay away from this shipping service - horrible customer service and please don't use COVID as an excuse - so over that!

The delivery driver pulled into our driveway, we were home, he marked my package delivered, pulled out of my driveway without delivering anything. I called immediately, was on hold for 45+ minutes, to find out the "local branch wasnt open and to call back" so I did this morning. 52 minutes on hold, to find out the driver got a signature. Not mine, he forged my signature and stole my package. Not only am I disgusted by the felon that forged my signature but I'm disgusted that the company wouldn't do anything further to help me. Seems like he'll be doing this for others as well. Better yet, things i ordered were out of stock and irreplaceable.

For a month now, Fashion Nova has been using Lasership. Our packages are either in the bushes or at the end of the driveway behind a car. In easy reach / eyesight for anyone to steal. Tonight was my last straw. 1 package was in the garden that we found when the dog sniffed it out at 9:30 tonight.The other was in the driveway on the side of the house that can't be seen from inside, and we just had the driveway sealed late this afternoon, so the package is sticky from Tar. I do not understand why they can't deliver to the door! Last week, they went to the wrong house. The week before they said they " attempted " delivery but no one was home. Yet, 4 of us were home all day. I do NOT recommend LaserShip!

After three days of the delivery of my package being delayed I went to the facility myself and requested to pick up my package. They said it was out for delivery and should be there later today. Next thing I know I receive an alert saying my package was delivered yesterday at 8:30pm despite the fact that I received an alert at 9:00 yesterday saying the delivery would be delayed. Like how do you send me an alert about it being delivered yesterday to me today? It obviously wasn't delivered and they just falsely changed it to say that. I've emailed and called them. I've only received an automated Response from them on the email and after waiting forever for them to pick up on the phone, they hung up! I'll make sure I go to MAC myself next time instead of ordering because I refuse to deal with this shipping company again. It's not here so who knows where my package is. I sure don't. If you can AVOID LASERSHIP

I've been waiting on my fashion nova order to be delivered and it says it shipped and its gonna be in today on one website but on the lasership website it says that a label was just created in california, and has yet to be shipped. So what I'm gathering is that the estimated delivery even though I'm all the way on the other side of the country is today but it hasn't even left the facility. It makes no sense. I ordered this package over a week ago and nothing has happened since. I've also had friends who have had bad experiences with this horrible shipping company. I just hope I'm not one of those who's packages get stolen or marked as delivered and never arrive.

This is the most horrible shipping company in the USA! As a small business owner I sometimes order items for my customers and this company has left me in a daze several times. They are incompetent, poor quality service shipping company. The name should be "Lousyship". I have had to ask Amazon to take them off my list of possible delivery companies because I can't keep chasing my packages or the delivery guy, every time this company makes a deliver. The last straw was when the delivery guy buzzed my intercom, I spoke with him and opened the door, but then he didn't show up, I went downstairs to check and there was no one! I later get an Amazon notice that they experienced a problem with the delivery. I called their customer service and "Shanara" that I spoke to was absolutely rude as $#*!! I've warned Amazon if they uses this company again with me I will stop shopping with them. I made them refund my item. This is not the first time Amazon has had to refund my item due to this companies errors.

I made a purchase with a reputable makeup company and was told that this shipping company would be delivering my package. On the day that I expected my package to come a delivery was left at my door from the company that I had purchased from however it was addressed to me. It was addressed to someone who lived at least a mile from my location. I also didn't have to sign for anything either. Fast forward, I check to see where my package is and on the website it states that there was an "attempt" to deliver but they couldn't leave it for an undisclosed reason. Now I have no clue when my package will be here and I'm honestly getting frustrated. This company sucks.