LaserShipReviews 1,901

I ordered a time-sensitive package and it ended up being shipped with LaserShip. It was originally estimated to be shipped by Friday, but it now says it won't be here until Monday. I called Customer Service to see if I could get it shipped faster, and after waiting for 15 minutes on hold, I spoke with the most useless customer service representative I've ever had to work with. He was mumbling, so I couldn't even understand half of what he was saying, and he was incredibly rude and not helpful. He didn't even know what day it was when he was telling me the shipping estimate. I will now be getting my package 2 days later than I need it, which is incredibly stressful. I will never be using this service again, and I recommend nobody ever does.

I ordered something from old Navy and to my chagrin I saw they shipped it with lasership. The estimated delivery date was September 8th and it was marked as delivered to my front door on that day at 6:19 p.m. I looked everywhere around my house, at every door, near the garage, under the cars. No package. No package today either September 9th. I opened a ticket with lasership and all I got was an automated email reply. Old navy wants me to wait 3 days before I contact them. Lasership is hot garbage.

For the 2nd day in a row LaserShip has "attempted delivery" to my office where I work but I never once saw them even drive anywhere close to the entrance. The last time they delivered here they put the package by a fire escape door that looks like it hasn't been used been used in 50 years because its a non-functioning door complete with a chain blocking the fire escape stairs so no idiot will attempt to climb the rusted and broken down stairs to get up there. They are the most incompetent drivers I've ever met.

Driver left package it in front of the door as a result package was stolen. They lied and said it was delivered. It

Was in front of my door they said. They are terrible. It is their fault my package worth $150.00 was stolen. They suck and need to replace my merchandise as soon as possible. I spoke to three agents about it. Only the last one seemed
to care. Lasership needs to fire the driers who lie and say they delievered the merchandise but did not.

If you order from a seller that uses Lasership you will have nothing but problems. Horrible. I thought my seller was sending USPS per their website but instead I find it was Lasership. The status system is all messed up, the package never arrived and when I finally got hold of a customer service rep on the phone (don't bother using their email customer service) they said 'the package is lost, contact your seller'! What?! That's a terrible response. Never again, I'm surprised this carrier isn't out of business.

Do not order from this company. I ordered curtains for my sons room and never received them. Someone forged my signature for the package. I was not home at the time and I knew it was odd so I contacted the seller. They told me an "investigation" would be performed. I called 4 times within the following week to follow up and they claimed that the package was delivered and signed and there was nothing they can do. How can a person sign for a package if no one was home? Sound fishy! So basically I'm SOL. I will never EVER order from this company. I believe they are stealing underhandedly and making it look like it was delivered.

My package was scheduled for delivery on Wednesday and when it did not arrive I called on Thursday and spoke with management and she told me to "get over it because my package was coming." The next day I spoke with another lady she stated that she would guarantee delivery of my package over the weekend. Here it is Monday and I'm on hold because now they can't find my package that was confirmed to be there three days in a row! Hopefully the company I ordered from drops them from their shipping options. I will never used or order from anyone who ships with this company ever!