LaserShipReviews 1,901

Not ONLY is Lasership the WORST delivery service known to man, but also their customer service representatives need to go back to picking up trash on the streets; since that's about all that they are good at! I ordered (2) packages; placed (2) different orders. Lasership delivered the first package, after they called me to get clarity on my address. That was a few weeks ago. Today they called again, with the same issue. This time refusing to deliver to me. Kept me on eternal hold. When she comes back to the phone, I let her know I was speaking with the customer service department (from the company I ordered from). She so useless, not only did she refuse to hold on, she was belligerent, extremely childish, kept talking over me and acted as if she was pissed that I was reporting them. Then she hung up the phone on me, after keeping me on hold forever! NEVER USE THEIR SERVICE. Any company you order from, uses them, CANCEL YOUR ORDER. Thank you trash... I got my refund on the way. One MONKEY did not stop by show.

Drivers of this company are very lazy. Instead of making sure the customer receives the package, they leave the package out in the public for strangers to steal. This is the second time I HAD TO receive packages from this company (definitely not my preferred delivery service), and after making it known that I prefer my package to be delivered at my apartment door, they still leave it at the building entrance, unhidden from the public. Very lazy and trifling.

Packages consistently marked as delivered when in fact they are not. Customer service is non existent. Couldn't be worse, makes the post office seem efficient.

Lasership has mis-delivered 2 packages of mine in the last 6 months. It's like their drivers don't give a damn and deliver to whatever house they want to... either that or they're all blind. Their claims team is a complete joke... they say they are going to investigate what happened to your package and send a driver back out but that's a lie. They also lie to the companies shipping out the packages making them believe that customers are actually receiving their packages and lying about not receiving them. I'm starting to think the drivers are stealing the packages.

I just tried out GreenChef to get into some cooking and the first time I was supposed to get my order, it didn't come saying that no one was there for the delivery when I was at home. I had called Greenchef about this issue and I am glad that they have given me a refund. I decided maybe it was an issue with the delivery service and go for a second try. Same thing again happened on the second order. And after doing some research, I found out the delivery service was this company with really poor reviews... That being said, I just wanted to add onto the collection - Terrible company:)

UPDATE 2020-10-02
Now adding onto this, their follow up reply from the previous email a couple of days later:
Stanley,

Thank you for reaching out to us regarding <> Our delivery records indicate this package was delivered, but we understand you have claimed the package as not received. Our facility has completed the investigation. If the package has not yet been received, please contact your seller for further assistance. Please let us know if there is anything further we can do to assist.
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I definitely did not get anything delivered because if it was, they would be sending a picture showing that. And worst part, they are now framing this on me... Literally what kind of a company is this?

I ordered from Fashion Nova 3 weeks ago still don't have my package. Laser Shipping claimed they attempted to deliver it on 9/17 they didn't because I was home all day, and have they have not attempted to deliver it again like other good shipping companies like FedEx or UPS, I really want to know where my package is, I'm so disappointed never had an experience like this with Fashion Nova before, I just want my clothes or my money back at this point. Laser Shipping are liars and they need to stop using this company.

I accidentally used the wrong zip code for shipping. They placed my item on hold. I called them twice and both times the customer service woman told me it had been changed in the system and my package would be delivered ASAP. I find out a week and a half later after calling one more time that my package had been on hold for too long and had been sent back to the seller. I called the seller, who told me the shipping company doesn't even have the authority to change shipping addresses. I wasted all that time and missed out on the deals I was looking forward to. Never use this company!

I ordered 2 dresses off of Urban Outfitters and for some reason they didn't ship with Fedex who I've seen them use before. They decided to trust this dog$#*! company "LASERSHIP" whose tracking page was not accurate at all. I am always wary of checking where my packages are since the moment I'm provided a tracking number and their website was not giving me a delivery date. The past few days I've been checking in and I have seen no delivery yet. Low and Behold, Today i get two identical emails from Urban Outfitters claiming that my package has been delivered so I check the tracking site real quick and its confirms to me that it has been delivered finally. But Hold Up! I check and the date says its been delivered Two Whole Days Ago. Um so I'm confused like why didn't it appear delivered during that day that i checked the site and the day after when i refreshed the tracking site again. And why is Urban Outfitters notifying me Today that its been delivered and not the day of the delivery? This is so odd and to top it all off I received no contact at the time of delivery and they left it on the floor because i live in an apartment building anyone could have picked it up and taken it. WHY DONT THEY CALL OR KNOCK. My family would have opened the door so either the driver was too lazy to knock or call or they took off with my package and claimed it was delivered. Either way $#*! this company its TRASH and Urban Outfitters needs to stick with the more mainstream shipping services (ie; Fedex, UPS, USPS). Even Amazon calls now when they deliver! There is no excuse to leave a package on the floor of a big apartment building. Best believe I'm getting my money back and once again $#*! this company, "Lasership".

I ordered a laptop computer from Walmart on September 13,2020. I should have recieved it on Tuesday the 15th. My tracking kept saying delayed and 2 attempted deliveries. The deliveries were never attempted. If someone knocks on my door, my dog surely lets us know. And I spend hours sitting on my front porch day and night. Saturday the 19th, my daughter walks outside early morning and my laptop is just sitting on the porch. This computer was supposed to be signed for. Luckily it wasn't stolen. I will never order from any company that uses this delivery service.