LaserShip

Ordered my birthday outfits from fashion nova. Package did not arrive on the expected date. Checked the tracking number did not give any information. Checked it the next day, stated it had been delivered at 8:01 pm. Checked my outside cameras, I was coming in the house at that time and there was no delivery truck in sight. Contacted fashion nova they said wait 24 hours. I waited contact lasership they said will resolve within 48 hours. No help from neither company. Lasership sent an email stating they are still working to resolve the issue and fashion nova have not responded even though they state they will help to resolve the issue because they don't refund or replace lost shipment after the carrier states it has delivered. After reading other reviews that pertain to fashion nova, the question is why do they continue to use this company and doesn't want to replace or refund your money. No one has money to lose at a time like now.

I ordered Bath and Body works products and this lousy company delivered it at my front porch which if anyone with common sense can see that it is not safe because it is not secure and sidewalk traffic is wide opened so obviously my package was stolen. I live in a gated community so the driver could have gone through the gate and deliver it by my garage. There were items on in my package that is now out of stock. Unfortunately, I have no control over which carrier BBW uses so I will have to have my packages delivered at a different address.

My tracking number showed up as delivered with a image from driver of my mail and parcel location closed and stating it was delivered to front door successfully with the package no where in site. The security cameras show the driver not even coming out the vehicle and marking it delivered. Customer support is useless and don't even care if the driver keep the items. I opened multiple cases and they get closed as resolved minutes later. Such scumbags!

For a month now, Fashion Nova has been using Lasership. Our packages are either in the bushes or at the end of the driveway behind a car. In easy reach / eyesight for anyone to steal. Tonight was my last straw. 1 package was in the garden that we found when the dog sniffed it out at 9:30 tonight.The other was in the driveway on the side of the house that can't be seen from inside, and we just had the driveway sealed late this afternoon, so the package is sticky from Tar. I do not understand why they can't deliver to the door! Last week, they went to the wrong house. The week before they said they " attempted " delivery but no one was home. Yet, 4 of us were home all day. I do NOT recommend LaserShip!

Lasership always leaves my packages in random places outside of the front door. I live in an apartment complex and my door is off of a hallway.
That leaves my packages susceptible to being stolen.
My latest package is sitting at the local office.
It is citing bad weather as the reason for "exception". It isn't snowy or icey, only cold.
I never know when or even if I will get my package.
I wish everyone would please stop using Lasership or better yet...Lasership, get it together!

I will not use any companies that use this delivery Service. The shipping info is NEVER clear. And they leave your stuff in the hallway or not at your address. For every 10 packages that comes through laser ship it's guaranteed you won't get at least 5 of them if you live in a large building with multiple apartments. They DO NOT ring your bell to notify you that your stuff is there. This service is Terrible and it needs to go out of business!

I would like to find out prior to purchase if a company is going to use them and not buy from that company. I ordered from American Eagle and not only way my package a week later than the original delivery date but I was pulling up to my house when it was be delivered and the guy had his busted $#*! mini van in our drive fumbling around with his scanner in one hand and a cigar and my package in the other. My clothes smelled like $#*! as I'm sure every thing else in that van did. Cut to a few weeks later I see the same guy at the gas station pumping gas while pulling packages out of the van and reorganizing them on the ground. Doesn't seem smart or safe. And now I wait for two other packages that are approaching the two week late mark.

After Lasership delivered the ordered package a day late, the driver backed up over our lawn, running over the mailbox, ripping it out of the concrete foundation creating considerable damage to mailbox and lawn. Not to speak of the stress my wife had to experience while caring for our 2 week old newborn while I am on a business trip and after seeing the damage when arriving home. The driver departed the scene without leaving a note or acknowledging the damage caused. Luckily our neighbors saw it. After numerous emails and calls, Lasership has not acknowledged the damage or responded besides auto-generated emails. You are more than welcome to form your own opinion on the values and care this company provides to its customers. I guess we will have to pursue this issue on a more public level.

Fashion nova needs to stop working with lasership asap! This isn't the first time I had to contact them about my package and why is there issues with delivery! The door was opened downstairs and they still saying ''attempted delivery'' but didn't really attempt to come upstairs. I just don't get it! How lazy can you be honestly? This is your job! You chose this job and the fact you can't do your job right? Is honestly embarrassing. They need to maybe change the workers of the company or something. Or maybe better management?! Or a new everything! Then you give them instructions on how to deliver it and they don't follow them! You tell them call upon arrival and they can't even do that? Yeah worst delivery company ever! They keep this up? They will be shut down!

Drivers leave packages nowhere near my house, then claim they were left "at the front door." Have complained to multiple businesses who use Lasership and this behavior never changes. I have tried to complain to Lasership and get a canned response. I have never had such terrible delivery service. Lasership has no business delivering goods to anyone.