website thubmnail of LaserShip
How would you rate LaserShip?
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New York
1 review
3 helpful votes
Follow Lily M.
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I never received my Amazon order on one shipment even though Lasership said they "delivered" them. And another shipment came damaged. This is a terrible terrible company. Absolutely horrible. I had to ask Amazon for refund.

Date of experience: December 2, 2020
New York
1 review
3 helpful votes
Follow Helen H.
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I never had a bad delivery experience until now, totally a loose end. Super unprofessional and no way what's so ever to get in contact with you guys. I didn't even know old navy chose you guys as a delivery partner.
Worst experience, waited for my Order for almost 2 weeks just to see it got sent back with no initiative to knock or give a call.
Terrible you guys are terrible

Date of experience: July 7, 2023
Virginia
1 review
2 helpful votes
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Don't use
December 9, 2019

Same as everyone else. Stated my package was delivered, I was home all day, have security cameras, and ring doorbell. No package and no response from customer service. I believe someone should investigate this company to find out what is happening to everyone's packages!

Date of experience: December 9, 2019
New York
1 review
1 helpful vote
Follow Sharon K.
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I love to shop from Amazon, but hate when I see packages are being delivered by Lasership. Those packages never arrive and it is like a second job trying to get reimbursed. Lasership customer service is the worst... they NEVER follow up. Just useless.

Date of experience: January 13, 2021
Georgia
2 reviews
0 helpful votes
Follow Jessica B.
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They are horrible
July 29, 2021

Received an email package delivered I had been sitting outside the whole time no package delivered sat and waited still nothing but at this point all these missing packages on these reviews why are they letting this company still deliver if they keep stealing

Date of experience: July 29, 2021
Michigan
1 review
1 helpful vote
Follow Smriti M.
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I purchased my items from a website and got an email that the items would be delivered from Lasership.
The next morning I had those items delivered at my door step.
This is the fastest I have received a package.
Even Amazon takes 2 days to deliver packages.
I am very happy with this service.

Date of experience: March 3, 2022
Maryland
1 review
0 helpful votes
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THE WORST COMPANY IN THE WORLD!
December 15, 2021

Four times They lost my packages, three from Victoria's Secret and one from Under Armour, they have the worst service ever, not professional at all and bad customer service. I wish this company never work with shipping business. OMG! The worst one!

Date of experience: December 15, 2021
Michigan
1 review
5 helpful votes
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Most Atrocious
October 14, 2020

The service they provide is the most atrocious service I have ever received and now refuse to purchase anything online that is shipped from them or upgrade to premium delivery to keep my blood pressure down. I can't believe this is the service provided in the year 2020. However I will no longer be a victim of this extremely sub-par service. They'll eventually lose the contracts once the retailers receive enough complaints and lose enough money.

Date of experience: October 14, 2020
New York
1 review
0 helpful votes
Follow Elvin R.
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Very Poor customer service
September 14, 2019

Placed an order from mlb, they used this company lasership I never heard of them until now. They have poor customer service i ordered a package and they left my package in front of my building instead of leaving a slip so unfortunately someone took that package. I reached out to lasership the female i spoke to was very rude and spoke in a very ghetto manner and hung up the phone on me. I then contacted MLB they are replacing my order but using the same shipping company. MLB should Value their customers and go with a better shipping company... if they had an option to put zero stars that is what they would have received... I Don't recommend this company to any one..

Date of experience: September 14, 2019
New York
1 review
2 helpful votes
Follow Sheri L.
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HORRIBLE COMPANY BEWARE
December 23, 2020

Lasership has had my package since 12/8. I have sent 4 emails, spoke to customer service twice. They supposedly sent emails to the facility as well. Never got a response. Customer Service suggested I pick it up. Great, give me the address and phone number. He said he can't do that. They will contact me. I found the address myself. There is no one at the address and no one answers the phone. Still have not heard anything--- DON"T USE THIS BUSINESS.

Date of experience: December 23, 2020
Virginia
1 review
8 helpful votes
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Package stolen!
August 26, 2020

Ordered from fashion nova and they said that my package was "delivered" on my front porch, but when I went out there my package was no where insight. I believe that the delivery drivers are stealing packages, there are too many reviews with the same complaints about this company. I've been trying to get in contact with them and I have had no luck. I will be filing a dispute with my bank to get my money back.

Date of experience: August 26, 2020
New York
1 review
0 helpful votes
Follow Ray R.
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Package wouldn't come
August 19, 2021

I lost all my packages with lasership every time when Amazon used their service. They lie with the shipping information that they provided. Package delivered at the time we are always home, but we saw nobody from our camera. Lasership=lostship

Date of experience: August 19, 2021
Michigan
1 review
4 helpful votes
Follow Tiffany J.
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I have to pay for expedited shipping if I want to avoid my packages being routed through laser ship. They do not have a sense of urgency when it comes to delivering items. No exaggeration I have waited 15 business days for an order to be delivered before. I like the company I placed the order from but it is frustrating that I have to pay extra to ship just to make sure my items are not routed through this company.

Date of experience: September 29, 2021
North Carolina
1 review
0 helpful votes
Follow Lois W.
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Lasership really?
November 25, 2020

They threw my Old Navy package over the fence into my neighbor's barn aisle! A two year old could of done better. Hoping this is my first and last experience with this company. Last I checked horses don't wear leggings!

Date of experience: November 25, 2020
New Hampshire
1 review
0 helpful votes
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How does this company stay in business and why does Butcher box use them? I waited all day for their delivery, due to my account showing that this expensive, perishable box was out for delivery, at 11:13 Am. I did not leave my house, because I was going on vacation and wanted to leave as soon as it was delivered. I rechecked my Butcher box account and it showed delivered, at 7:41 pm!, which was false. I checked will all of my neighbors (6 total) and no one had it. Companies may save shipping cost, but these companies will lose their business, if they continue to use such a terrible delivery company.

Date of experience: August 2, 2023
New York
1 review
0 helpful votes
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Packages stolen twice
November 26, 2021

Twice I ordered an item from amazon, they used lasership as the courier on both occasions lasership updated their system to "Item delivered". When I contacted amazon they said the delivery person click Item delivered by accident. Lasership needs to close shop and shame on amazon for condoning this behavior.

Date of experience: November 26, 2021
New Jersey
1 review
0 helpful votes
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Worse delivery company
October 29, 2022

I ordered few dresses on Fashion Nova for my birthday. Few days later lasership show that my package was delivered which was not actually the case i called them to get a proof of delivery and those stupid idiots told me they don't have any proof of delivery to show me. I went to back fashion Nova customer service to complain it seems like they don't wanna do anything about it they told me the package has been marked delivered so they can't do much for me. This is ridiculous how can a big company like Fashion Nova deals with lasership full with a bunch of thieves‍ I'm so mad and disgusted right now because i lost my money

Date of experience: October 29, 2022
Pennsylvania
1 review
0 helpful votes
Follow Latasha C.
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Terrible delivery company
November 11, 2019

I have the ring doorbell which they failed to ring or knock on my door. I seen a text that said package delivered. I went to get my package and it was gone. The lady put it directly on my steps but my as well put a sign saying take me because it was out in the open instead of between my two doors to the house! Checked cameras and some guy stole it. This will he the last time I order from anyone that uses this company. I've never had this experience with ups, usps, or fedex.

Date of experience: November 11, 2019
Connecticut
1 review
10 helpful votes
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Laser ship not even a one star company
October 20, 2022

Laser ship is a horrible irresponsible and extremely delayed shipping company! I don't understand why brand name such as Timberlands and Barn & Noble ever use this company to ship their products! I suppose to have a delivery on October 18,2022 but never received it and there is no any information on whereabouts it is after 6 days waiting!

Date of experience: October 20, 2022
New York
1 review
0 helpful votes
Follow Carolyn E.
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Horrible!
April 25, 2021

Why Amazon is using this delivery service is beyond my comprehension. The tracking keeps saying they've attempted delivery, but I've been sitting here at home both days and my doorbell has not even rung once. I don't know they're trying to deliver to but it's not here.

Date of experience: April 25, 2021

Overview

LaserShip has a rating of 1.1 stars from 1,902 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LaserShip most frequently mention customer service, front door and next day. LaserShip ranks 394th among Shipping sites.

service
754
value
623
shipping
750
returns
449
quality
586
+218