Kohl's

Had to return pair of shoes to Kohls.com because I don't have a store near by. Now I am fighting to get my money back for almost a month. No body knows nothing, they promise to look into it and call me back, but no body ever did. I called at least 5 times, and all they do is open a new case for me.
Last time I had a chance to talk to one of the supervisors (Tin), she promised to resolve an issue and call me back within 24 hours. Also told me she will apply credit of $50 to my account towards my next purchase. 10 days went by, she never called me back. So I called them today again, and spoke with supervisor named Gabriela. She was rude altogether
Told me that they did refund $30, and they will send me $20 Kohls cash within a month. Even though there was another items in this order they could of applied my Kohls cash towards to. They decided to charge me full amount for that item, and use my cash towards the boots I have returned. And when I asked her about the $50 credit that Tin had promised, she said I do not see anything like that under your account, and we don't offer anything like that anyways.
Very not helpful customer service, makes me very disgusted. So, if you don't have Kohls store near by, don't waste your time and money shopping at Kohles.com. There is always a good chance you will have to return something. I am going back to Macy's and Nordstrom.

The Kohls in new milford ct is a shame. I've been a customer for so long and needless to say that while checking out the associates ringing out other customers and asking for credit cards is too much! I once was behind a old lady who could just barley walk I believe it was her son with her, anyway the cashier asked the both of them if they had a kohl's card the son said yes and the older lady said no. So the cashier started to sell up the credit card. She kept telling the cashier no, I'm good, until finally the son snapped and told the cashier no. Also, I had another time where I was paying and in the next register over, a young lady was buying some items, got asked for a credit card and she was explaining to the cashier the she has enough credit cards and that she doesn't need another and how she's in collage and lives on campus and doesn't shop at kohl's so much. So let me get this straight your taking advantage of older people who cant care for themselves and a collage student who has enough credit cards? I get you have to sell up the cards but that was unprofessional, and rude! They obviously don't care who they sign up whether it ruins their credit or taking advantage of a person who doesn't understand and just wants to pay and get out. This is beyond ridiculous and this isn't the first thing like this about this kohls! I'm upset that it had to come to this because I never write reviews and I hope no one has to get per pressured in to this.

I have never been treated so poorly by staff over the phone. I was ordering a crib online and the website gave me a free "gift" to go with the crib. The gift was a mattress. I'm an expectant mother so this was a huge life saver right?! Yeah just kidding I went to go check out and the page said that one of the items couldn't be shipped anymore... well I guess that free gift couldn't be shipped out. I gave customer service a call spoke to three different staff members who each refused to give me a number of someone that was in charge, such as their manager, a supervisor, etc., they each had a different story of how that was never a promotion, or the promotion just ended [after stating promotions don't end till Sunday... it was Saturday], or my favorite they just ran out, but we can buy a cheaper [uglier, bad review] crib and have the free mattress... I explained how doing that is wrong and in fact illegal. False advertising a free mattress to customers. They continued to not care or do anything for us. Kohls is a disgrace to customer service and I would tell anyone to go elsewhere if they're buying a product from them. I would rather spend an extra $50 somewhere else on the same item from a different store than ever buy something from this disgusting store again. Messing with people is completely wrong to do. This could actually be played out in court seeing how kohls is not doing anything to fix their "problem" and kohls would lose.

I made a double payment for my Kohl's charge in error, so I called and requested a refund. The refund was mailed 1/27/2023 and was initially advised to wait 7-10 bus days for receipt. Never came. I called again requesting to have it reissued, but was advised up to 14 bus days. Never came. I called again requesting to have it reissued, speaking with a supervisor & was advised can take up to 4 weeks. Never came. I called again requesting to have it reissued, and was then advised to wait until 2/27/23 since it was mailed on 1/27/23. Never came. I called again today, 2/27/23, and requested to have it reissued. The rep said it was reissued and said 14 bus days for receipt / entire process of reissue, etc;. Now I am waiting until 3/17/23 and I will have to call back again, I am sure of it. Oh and I tried to contact Kohl's corporate office and the number goes to a recording advising the number is not monitored and to call back another time. WOW, is all I can say and I will be cancelling my Kohl's charge card and never shop there again. Horrible service and they refuse to overnight it, expedite it, put it back on my account even to use so I do not have to live the nightmare for a refund. I am disgusted by the way Kohl's treats their VIP customers. It is a disgrace and anyone who shops here or has a card, must be ignorant and they will learn like I did after all these years. Good Luck!

I am canceling my account (opened Feb 2005) and will no longer shop at your store in response to your decision to take away Mike Lindell's right to free speech. You have chosen a path that takes you one step closer to taking away mine as well. I'm assuming your decision to destroy his life is based on the fact that you conducted your own investigation into the voter fraud allegations and not because you are just following the biased few who control the media. There are 74 million clear thinkers out here who don't follow the biased media and who insist on having an honest and detailed investigation. I'm sure that not all 74 million of us have accounts at Kohl's, but I did until now. You didn't do the math did you? People who don't agree with Mike may stop buying his products, while people who don't agree with you will stop buying every product you sell. I hope you lose a devastating amount of shoppers due to your attack on Mr. Lindell. A country without an honest election is a country without freedom. I will not let a company like yours take that away from me.

Kohls should be ashamed! Dont use their credit cards!

Kohls likes to repeat repeat We appreciate the opportunity to assist you. Really? I dont think so!

In my opinion Kohls will destroy your credit and rip you off with an astronomical fee.

In three months after Kohls sending the bill to the wrong address, Kohls forced my credit rating to drop MORE than 120 POINTS and gouged me with a fee of over 330%. THREE HUNDRED THIRTY PERCENT? Can you believe that? In just three months. Kohls says its all legal. Do you really want to do business with a company like that?

Kohls says that they appreciate the opportunity to assist you. I would like very much for this bully of a company to repair my credit and refund my over payment for using a Kohls credit card and for being a customer.

Kohls has just asked me for a PM and incident number from their brutal treatment of one of their customers. I have no idea what they are asking me for. I would like to point out again that my bill with Kohls is paid in full.
Kohls never gave me the courtesy of offering me any assistance or any PM or I# when kohls sent bills to a wrong address. Kohls it should have been obvious that a contact was needed in your company, but you offered none.

Kohls customers you have been warned!

While I like the Kohls stores; the online shopping is terrible. I probably return 50% due to mistakes on their part.

The shipping department is as bad as it can get. The cardboard boxes are always falling apart and they use so little tape that they are usually partly open. I have had things stolen because the products are so easily accessible.

I BOUGHT A $375 BLENDER AND THEY SENT UP A BEAT-UP OPENED BOX WHICH LOOKED LIKE IT HAD BEEN ON A CLEARANCE TABLE. WE COULDN'T EVEN PICK IT UP WITHOUT IT FALLING APART. THIS WAS INEXCUSABLE.

If you have a problem online and need to telephone--beware. They have changed my orders many times--changing quantities or eliminating items completely.

If you hate to return things--DO NOT USE KOHLS ONLINE. Thank goodness that they have such a great return policy.

I bought a Sketchers pair box-priced@ $75, on sale for $69 but within 6 mos of wear, the sole came unglued from the shoe. I did not have my receipt, however, the Kohl's receipts boast, "HASSLE-FREE RETURNS, ANYTIME, ANY REASON... "no receipt, no problem..." - "we can look up your purchase and give you a full refund, or even exchange."

I returned my defective shoe, was denied an even exchange with the statement, "this shoe is in back-stock and no longer offered..." thus, no even price exchange, only an in-store credit. In fact, I was offered less than 1% of the box-priced $75 - I was offered $6 in-store credit with the statement: "you are given the lowest sale price of the shoes when you return without a receipt and an even exchange is not possible." I asked Kohl's "when did you sell this shoe@ $6 and where?" Kohl's did not extend the courtesy of a reply. Kohl's previously said "our system" fixes the pricing for an in-store credit [$6]; mind boggling, as if some rogue computer or artificial intelligence in the "system" took over any common sense practiced by Kohl's - the policy is set by the person who programmed the "system" - which, cheats the customer of a refund and is contrary to a fair and open disclosure announced in the return policy - "hassle-free"? Only if you're will to get less than one percent 1% of what you paid.

Kohl's has had an opportunity to reply to me but has declined any reply or answers.

Kohl's unwritten "system" policy & practice cheats the customer

-david

Kohls has some pretty good sale prices. When I don't have any product problems, Kohls.com is adequate. But Beware: the website customer service has been highly unreliable for me. I've talked to reps and mgrs in the Nicaragua call center and it also sounds like they've got an Indian call center. Some English language barriers, and sounds like reps will just read chapter/verse of rules. I've gotten conflicting info from reps, finally had to have their mgr give me the right info. Very confusing and frustrating because often it seems like they don't completely understand what I'm saying. I speak slowly and without an accent. No help. Kohls.com when I review a product prohibits you from saying ANYTHING negative about your cust svc experience with them. I was forced to finally put in my review simply that Kohls won't let me talk about my cust svc purchase/return experience, and only that I bought x product and then I returned it. Yes, the sun rose in the morning and then the sun set in the evening. About same value of their review if you had a problem experience. Long as you had no problem with purchase, then the use of the site is ok. Truly nothing exceptional.