Kohl's

We were recently involved in a real estate transaction where Kohls was one of the major tenants in our shopping center. Time was running out on our deal and we needed their real estate department to work pretty much "light speed" to get the Estoppel and SNDA returned to us so we proceed with the closing. Melissa Foester was the coordinator at Kohls that worked with us and she was OUTSTANDING. Our emails were returned promptly with updates, and she notified us as soon as when the documents would arrive. Thank you Melissa for the proper attention and urgency that you provided us. I can say that not all retailers work as well you did for us on these types of transactions and I wish you and the entire Kohls team all the best in 2017!

Yubin

I went shopping for a Bali bra. I found one for $40. When i looked on Amazon. The same model of Bali bra was $14.99 and one day delivery. Don't trust Kohls.

Just saw that Kohls supports BLM, Antifa, and other violent, demoralizing, degradation of America! All makes sense. Kohls had gone down hill drastically. They will no longer have my support! GARBAGE!

I ordered a pair of jeans online, but the shipment must have been lost. I have made three calls so far trying to get my full refund. The first person I spoke to said the order had not shipped yet, but I received an email saying it had been delivered. The second person issued a partial refund. The order total was $39.99. She issued a refund of $30.30. The third person I spoke with said the second person didn't refund the shipping, however, the shipping total was less than the balance owed. He offered me Kohls cash which I declined. Not falling for that one again! He said he would refund $8.99 for the shipping. I told him that was not the balance that I was owed. In short, he said the second person did not refund all of the taxes and he could not do anything about it. I asked to speak to a supervisor, but there was no one "available". Yeah, right. Now I either call back for a supervisor or report it to my credit card company. Oh, it has been several days, and the amount he said he would refunded still isn't showing on my card statement.

Two different orders from kohls, pajamas and underwear for shipment to my home. The underwear as received were a mile too large, where I returned them to the Kohl's processing center in Ohio. Credit was received for two out of three packages with no explanation. Calling the customer service number generated a case number where subsequently an additional refund was issued but the value has is less than the remaining amount, even less shipping. To be honest after talking to customer service I have the impressing no one has any idea what is going on.

The pajamas shipped per UPS from Exquisite Apparel but the package's return address showed Sears. Kohls.com sources from outside companies?! That said the pajamas as received had the buttons falling off or off on the top. After the experience above the pajamas were returned to a local Kohl's store where they refused to refund the shipping charge even after admitting that the pajamas were defective as delivered. After 30 min on the phone with customer service I was able to get the ~$7 shipping refunded, but this isn't how I want to spend my time.

My family will not order from Kohl's again. I have nothing bad to say about their retail stores, but the web site fulfillment, customer service related to the web site and the returns center, have to be the worst e-commerce organization I have conducted business with in ten years.

I have been a customer of Kohl's for over ten years.
A few months ago I was in the process of moving and I did not receive a bill from Kohl's but I had a receipt and I paid the amount on the receipt. I thought that because of my move my mail was not forwarded correctly.
It turns out that I inadvertently changed to receive my bills to email. I had paid the bill late (but did not know it).
So Kohl's charged me a late and sent it to an email that did not exist (I am sure it bounced back). So I was getting additional charges added on each month and had not shopped at Kohl's during this time.
Credit Karma sent me an alert that my credit score had dropped over 130 points. I check and Kohl's sent my account to the credit score people for none payment. And a few days later I received a letter from Kohl's that they were suspending my account until I paid.
So Kohl's had three ways of contacting me: an email that was no longer a supplier of emails
My phone number that has not changed in 15 years and a current address.
I have called customer service many times and they take no responsibility to get in contact with me.
I am canceling my credit card with them I will no longer shop at Kohl's and I will spread the word of
How they will not help a customer that has always paid on time until a mistake was made.
I did not try to take advantage of Kohl's and I am only able to speak with people in a foreign country who will
Send it to another department who then will send me a letter.
Do not believe this is customer service at all.

Great website... and i love being able to shop from the comfort of my home in my pj's and still get the same great deals! Sometimes i feel like i even get better deals online!

I bought light colored jeans on line. Over time the glue from the "size strip" put on the thigh of the jeans stained a YELLOW LINE on my jeans AFTER return period over!
NEVER AGAIN. I CANCELLED my Kohl's card.

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