Kohl's

Bait and switch company. Ordered more than 600.00 online and promised huge discounts and free shipping. Wasted a lot of time placing this order only to find out the next day that they had cancelled the order without any explanation. Called their customer service and talked to 2 people... non English speaking so you can hardly understand them just to be told I would have to reorder because one or 2 items they no longer had. You would think like every other online ordering company they would adjust your pricing and notify you of the items they could not fulfill or back ordered items... They did not, their practice is to cancel the whole order out and make you waste time to try to reorder all the items. These items are no longer on sale and they will not honor the sale price you had initially purchased them for. Some of the items of which are double the price you was GOING to buy at... Don't be mislead, after doing research I found they have been scamming people in this way for along time. I truly hope they go under just because they are such a deceptive company. Do NOT reorder items over phone, they will try to charge you double price and not honor sales. DONT DO IT

ABSOLUTELY WORST COMPANY EVER! THEY SHIPPED MY ITEM WITHOUT A SHIPPING BOX/PACKAGING, DELIVERED TO MY HOUSE WITHOUT ANY BOX COVERING THE ITEM. WORST PART WAS THE ITEM WAS A GIFT AND THE PERSON I WAS GIFTING IT TOO SAW IT BECAUSE IT WAS SHIPPED AND DELIVERED WITHOUT A BOX! THIS IS ALSO HOW PEOPLE GET THEIR STUFF STOLEN! HOW CAN YOU SHIP ORDERS WITHOUT PUTTING IT INTO A SHIPPING BOX OR ANY TYPE OF PACKAGING. THE LEAST YOU COULD HAVE DONE WAS INFORMED ME THE ITEM WILL BE SHIPPED WITHOUT A SHIPPING BOX! NEVER EVER EVER PURCHASING FROM THIS COMPANY AGAIN!

I like what Kohl's sells and they have pretty decent prices, but they have one of the worst credit card policies known to man. They convinced me to get their card, and I bought a few things using it and paid it off immediately (that same day.) One of the items I bought didn't work out, so I went back to the store a few days later to return it. I was expecting a fast, easy return because, after all, that was one of the main selling points in applying for the credit card in the first place. Unfortunately, after speaking with multiple employees and a manager, I wasn't able to get a refund. About a week later after FINALLY being able to speak with some fancy-pants big shot on the phone (this is after speaking to at least a dozen lower level employees who knew nothing and kept telling me the same thing over and over), I found out they do not give in-store refunds for credit card purchases that have already been paid off. So I had to write a letter, wait more than three weeks for them to process my request, then wait another three weeks to get a check with my refund. Biggest hassle ever. They actually punish customers who pay off their credit card quickly! And why is it that none of the store managers even knew their own return policy?

As many know kohls had their Black Friday sale the entire week of thanksgiving. I decided to get some shopping out of the way and purchase luggage online from kohls Tuesday the 26th. Hours later I get an email saying they cannot process the order I spend a great deal of time creating. Then, I try again Thursday and everything is fine until Sunday when they say 1 of the 2 luggage items I purchased is sold out. WHY DID YOU LET ME PURCHASE IF YOUR SOLD OUT?!?!? Furious I wrote kohls online. If I would have know my order wouldn't be fulfilled I would have purchased elsewhere. Kohls customer service online basically told me oh well. Then, this week I get another email saying the other luggage is sold out. What's the point of shopping at kohls If 2 weeks later I'm going to find out none of my items that i already paid for are in stock?!? Worst customer service ever. Stay away from kohls!

Original review: Dec. 6,2019
Placed several orders online. The first order arrived at my home. The second order, one item needed to be picked up at the local store. The other items were being shipped. I used my stored account to place the order which contains my credit card information along with the billing address. When I went to the store it was semi crowded. I stood on line in order to get my online purchase. A customer went to the front of the line and stated they had an online purchase and didn't want to wait on line. The person behind the counter decided to let that person cut the entire line. A week later I placed another order online and say my shipping/billing address was not correct. I adjusted the address and the website kept changing my address. After several tries it took my address. Something told me to check on a previous order and make sure the address was correct. I noticed the address was wrong and called customer service so they can correct it and have my items shipped to the correct location. The representative stated they could not do anything and that I should go to that address and see if the home owners will give me my package when it arrives. I have never had to deal with this type of incompetent customer service. I asked where the representative was located and she stated Columbia. They didn't have any

I recently shopped the Manassas VA store, the Culpeper VA store and the Haymarket VA store. They were all a MESS and had literally NO Selection in Womens clothing! When I visited the shoe section--same problem! Where is all the merchandise? Also, the toys are so overpriced, even if you have a 30% off coupon, you can still get them for way less anywhere else!
Also, Kohls has recently become involved in Politics and Cancel Culture against My Pillow's Mike Lindell. Retail stores have absolutely NO Business getting involved in Political matters and that is a surefire way to lose thousands of loyal customers. Since when did we become a communist country, where we have no free speech? I have been a loyal Kohls Charge card holder since the early 90's will NEVER shop Kohls as long as it is taking political stands against conservatives!

I've had this happen to me 2 times in a row. The first time I ordered on black Friday, then I ordered again that following Monday to use my Kohl's cash. It wasn't until 2 weeks later until I FINALLY get an email saying both orders are being modified. I look at both of them, and now I realize I wasn't getting half of the stuff I order. It was all in stock the day I ordered and NOW they tell me 2 WEEKS later I will not receive what I ordered. I felt screwed, because all these items were Christmas gifts!

Buyer Beware: Kohl's does NOT honor their promotion codes. I entered some items to my cart yesterday Buy One Get One 50% Off. I went back in my cart today and it was still showing that same promotion. It was Not showing the right price so I called them and they could not see it on their end so they would NOT honor it. So I tried to enter the code CATCH15OFF and it told me that was upcoming promotion and would not honor that promotion either. So much for having to honor a price when it is advertised. Why would they advertise a promotion when it's not even available? I have done so much shopping with them and I am sad to say they are on my list of DO NOT SHOP!

I've purchased multiple items on kohls website. They have quick delivery and excellent customer service. Gabriel Culiat highly recommends kohls for your shopping needs

Zero Stars For Kohl's! The assistant manager and the store manager Ray are horrible at their jobs. They act idiotic. I videoed and took pictures of the way I was treated and the assistant manager tried to get me to turn off my camera. They accused me of wanting something for free after my granddaughters just spent over $400.00 a few days ago and needed a refund for one tiny little item only costing $19.00. They do not listen and resolve problems, they make the problems worse. They are also prejudice- even though they are of the minority- they are very weird. They were punishing me for allowing my granddaughter to use the Kohl's cash days later received because of this purchase. They would not give the full refund and hollered loudly several times in front of all of the other customers at the registers and passers by, accusing me of "wanting something for free." Instead of helping to resolve the problem they double teamed on me and let the cashier laugh while they- the assistant manager and store manager Ray verbally abused me in front of other customers at the register as well as people passing by. I am talking about the Kohl's store#: 1016, located at 5750 Skillman St., Dallas, Tx. *******. They don't care if you have spent a million dollars in their store, the assistant managers and the managers are allowed to abuse customers and they encourage the cashier's to disrespect customers too. If you call corporate to complain, they have made sure that you talk to people who can barely speak or understand the English language. KOHL'S CAN I HAVE THE REST OF MY REFUND? SHAME ON YOU KOHL'S!

If I could have selected ZERO STARS I would have! They don't deserve one.
I order 3 pairs of the same shoes for the men in my wedding party, and only received 2 of them. No big deal, but I called to have the missing pair sent to me and was told they no longer have the size I need. So I asked to speak with a supervisor to find a way to get me what I ordered, and was told they would call me in half and hour... I waiting a week and never heard back. At which point I called them back AGAIN. I was finally able to reach a supervisor. They told me they had the shoes I order available in a different size. So I asked them to go ahead and send me a size up from what I order. They then told me they couldn't do that unless I signed up for a kohl's credit card... so they messed up my order. Couldn't replace my order and couldn't even send me a different size... now I have to take time out my busy schedule to go to a store to get a refund on the one they didn't send and return the others, because their customer service line could literally do NOTHING to help me resolve the issue they caused... what the heck is a custom service line for if not to resolve issues like this... I will never be shopping at kohl's again, and I will not recommend them to anyone!