Kohl's

This Christmas most of my shopping was done online. I was disappointed twice by Kohl's. Remember it is Christmas-a time for surprises, so the box from Kohl's shows up on the doorstep with the contents listed on the outside of the box. UGH! Next I open another package from Kohl's to find the security tag still attached. One, not very good security if it leaves the warehouse and goes through the mail and nothing happens. Two, I was not happy about having to go into the store to have it removed. It was a BIG inconvenience. Better step up your game when it comes to providing quality service Kohl's.

While the store is great, and so is the merchandise online, the website customer service (outsourced to Mexico) is TERRIBLE. They seem to have no concept of what the term 'customer service' means. They messed up my order, then when I called and asked for a supervisor because the rep refused to make it right, I kept getting disconnected. It took me repeatedly calling and asking for a manager, to finally, over an hour later, get only a half-way satisfactory resolution. And the manager never apologized, and made it sound like he was doing ME a huge favor. I've tried contacting them through the website to convey my feedback, but so far (3 days later) still no response.

I've spent some time looking for clothes here but every time it just gets too confusing with all the deal stuff, and it feels like I get a bad deal if I don't figure it all out so I avoid shopping here. Shopping online is a bit easier but they should hold my stuff up front instead of making me walk so far to the back. It's fine once, but it's also a mall area, so it's really an adventure just to do a pick up.

I honestly feel bad for all of their employees. Went into my local Kohl's yesterday for an after Easter sale dress for my daughter. Their selection was unusually dismal but we managed to find one that worked on sale. I love how their ridiculously marked up clothing suddenly becomes The Deal of the Century when they put it on sale. Two employees upstairs putting stuff away were loudly talking negatively about a customer who had her dog in the store and about why were so many kids in the store. Wow. Anyhow, try to check out, there's a huge line, only two cashiers working the register and one of them was supposed to be in jewelry also and got called away to work that counter. A manager took over for her and ended up checking me out. She missed the sale price for my dress. I had to point it out. Moral of my story: I hate sifting through over priced clothes, listening to disgruntled employees, and having to wait in crazy slow lines only to be over charged. Once a year... only once a year.

When shopping online with Kohl's be aware that your money spent for shipping is never given back to you The local store is great, but online shopping is horrid. I have had to return three times and I am out the shipping. Be aware those that do this, like me. Shop wiser and not with Kohl's online. They are not nice either in the store when you bring the product back. I am not real happy with their grouchy attitudes. In store is great, but out of store is horrible,

If you have store credit card open don't get married. I tried changing my name twice and they refuse to change my name even though I am providing them all information they asked. First time they saked to send a copy of the curt order with driver license or social security card
I did next time they asked me to fax it to them. I spend $8 trying to fax it to them and ones again I received a letter asking me to fax the proof to them. I'm done with them. Horrible service when you need it.

"Things" they have.
Stores all over America... Kohl's Cash is sorta hit or miss.
Open a Kohl's Charge ( Capitol One Bank) to save more... & get tons of junk mail.

I've never been inside a Kohl's store. No reason why, just never have. But I did order several 1928 Jewelry Co. And Symbols of Faith gifts last year because Kohl's pricing was really unbeatable. I didn't have any difficulties at all.

Everything was shipped on time and packaged well and the gift boxes pristine. No tangled chains or items looking like something had been used and returned.

After this, I ordered some warm winter nightwear for an elderly relative, and once again, no difficulties at all.

Many of the bad reviews here relate to in-store returns and credit card issues. I can't speak to anything except placing orders at the dot com and my experience was ideal. Hope yours will be if you use it.

I went to Kohl's with my wife. The place was filthy. The staff could not have been less helpful. They were too busy chatting to notice us standing there. We left without buying anything and will not be going back.

If they were more affordable, I'd have rated 5 stars... so I shop here when things go on sale. Did ALL of my holiday shopping here this past year. Everything was shipped quickly, arrived safely to their destinations, and I saved a ton by waiting for their sales! Rarely did I encounter problems with items being sold out; when I did, I received an apology with a coupon for $5 off. I love that my all shopping rewards could be loaded directly into my online wallet so no matter how I shopped or paid, they were right at my fingertips!

What I love about Kohl's are their deals & quality of clothing. They lose a star because their app is not good. If you are looking through hundreds of choices & pull up a description on something, it starts you right back to the top every time. That's pretty frustrating. Also, when emailed a request to give reviews on recent purchases (which where all good) they gave me the runaround. I never did find where to review the products. AND it seems impossible to actually message anyone to let them know that it's jacked. I hope I never have issues... where is the customer service?

After shopping at Kohl's for years, I've realized that the more you're involved in finding tips & hacks, the better off you'll be. Every bit counts - promo & coupon codes, Kohl's charge card discounts. It's awesome once you get the hang of it. Check tips below.

We had loads of problems with their credit card website. My wife uses their card for the discounts, and we pay it off in total. Except many times the payment doesn't register. Finally the last time we called customer service and the CSR was as rude and crude as we ever heard. So we closed our account. She thought that she had hung up on us, then went on to laugh and tell her coworkers "Good! I'm glad they be gone!"