Gloria C.

Groupon has been responsive when I have had a problem, and they follow through when there is a problem!

I have bought some wonderful things from LS and some not so great things. LS has refunded my money without a huge hassle. More times often than not I am satisfied with my purchases.

I purchased a phone for my son that became defective within 7 months. Amazon wanted to only give me a partial refund. My state has an implied warranty law, the Attorney General did a tv segment stating that no need for extended warranty, and if companies don't honor the state warranty, they are in non-compliance. It took me a while and also had to provide the law and they finally refunded the full amount.

For the most part I have had good luck, and not to many issues with needed to use refunds or replacement.

I have noticed of late the prices on some of the products are far more expensive than many brick and mortar stores, so check prices before you buy on Amazon. I still check reviews out of products I am interested in. The problem today is now they have people who get free items to review them, makes me wonder how legit the review is.

Have never had a problem, easy and straight forward.

Wanted a custom made cosplay, called to discuss options and needs, but the language barrier was difficult to say the least. We started using the chat for communication and email, she could understand and type English like a pro, was able to meet our needs and the costume came in time and beautifully tailored Was worth the trouble I will use them again!

Won't use them online to order site to store again.

They messed up my order, right before Christmas year before last. Not easy to deal with. They actually sent me a customers name, address and phone number by mistake and were not concerned about when I called.