Kogan.com

Purchased 1 thing then 3 weeks later they deducted $99 for membership that I never authorised or even wanted, the site is a scam don't trust them, there customer service is non existent.

If you want information about a phone repair, and admit, in writing, already that you dropped it... they rant on about "misuse of product", "not intended usage" all this puerile finger pointing $#*!, when you have already admitted you dropped the thing. They do not read a word you say, just mindlessly cut and paste.
If you complain they then imply you are stupid with that "sorry for the confusion" crap
When you ask to contact their boss, they ignore the question.
Amateurish, incompetent, very rude, totally unhelpful, time wasting. If their mobile phones are never ever dropped and if they are so robust, then why do they sell a vast array of screen protectors and cases?
The "smart" tv I bought my folks had such dreadful instructions that it looked like it had been done with a machine translator rather than a human. Worst and most unhelpful technical writing I have seen. Their "smart" tv currently cannot access the internet. Prior to that it was slow, unresponsive, and for my elderly parents the remote was dreadfully hard to use.
Their customer service is horrible.
Avoid using them, even in those cases where you have to pay a bit more.

Purchased a brand new Samsung S7 from them (a re-seller). Took 5 days to dispatch, no tracking info until it arrived and then discovered it was a refurbished Samsung SM-930U, an overseas model that does NOT get all the Australian carrier bands. My Optus sim only gets 80% coverage with this phone missing 700MHZ (Band 28). As a result, data speeds indoors or in vehicles are terrible. Also came with a low quality wall plug and not a fast charger. Ear plugs also looked used, not even in a box, just flopping loosely in the box.

There was no offer to replace with the correct 4G Australian model when I contacted them, and I asked, just an offer of a refund days after I return the phone at MY OWN COST.

BEWARE. There are other places on the web to purchase actual Australian models of superseded low cost new phones.

Truly the worst experience I've had with any supplier.

Ordered a pregnancy pillow on 18 October and was advised that it would be dispatched 19 October. After not receiving any shipping details, I contacted Kogan on 26 October and received an email from ‘Kyle M' requesting that I allow an additional 3 business days for dispatch as they are experiencing delays. By this time, it was already 5 business days after the promised dispatch date. I then followed up a number of times and received NO response. I submitted another request for an update on dispatch and received the identical automated email from ‘Kyle M' requesting that I allow an additional 3 business days. I followed up multiple times over the 15 business days, 19 regular days, to try and get some sort of answer as to whether I would actually receive my item, and now, on 3 November, I have no choice but to cancel my order and request a refund.

People choose Kogan because it is an Australian business and we want to support our own economy. However the service provided, or lack of I should say, from Kogan is absolutely atrocious. No response from email enquiries and there is no phone number to try and speak to an actual human. Incredibly disappointed by the complete and utter disregard for any sort of customer service.

I wouldn't recommend purchasing anything from Kogan that you actually need within a reasonable time, as there is NO way to contact them to get any sort of update on dispatch and delivery.

This will certainly be the last time I ever even consider Kogan as a supplier.

What an absolute joke of a e-commerce site.
During the Covid-19 period, like most Australians I've made a number of on-line purchases. The Kogan site is by far the worse e-commerce site i have ever experienced.! After confirming with one of their support team the product i was ordering was correct, Kogan delivered the wrong product.
Do you think i can get any traction or answers from Kogan on how to return and exchange the wrong item - they supplied? NO CHANCE!... You get shifted around from one web link to another with no ability to explain what the issue is. How is this site even legitimate in this country is mind boggling. Its a shame the $#*! Smith name is behind this dodgy outfit.
Thank goodness i dint purchase a large expensive item, that's besides the point! I've required to make returns on other purchases i have made on other e-commerce sites and have not had a single problem with their support teams - quick to respond and turned the order around quickly.
If i could rate this mob a -5 i would - bunch of DOGS!

I bought a mini desktop computer from these people which ended up extremely slow (slower than my old computer). When I started considering returning it because they offer a 14 days trial, I then realized that the trial does not mean refund. They simply give you some credit and you must buy something else from them so the 14 days trial is a very misleading way to make people believe that this involves refund. Also important is that the 14 days trial does not start from the date you receive that actual item, but it starts from the very time you make the purchase online and it takes at least one week or more to get it delivered.So, technically there is no 14 days trial. When you go and write a review on their website, in most cases you get a computer-based and generic reply pretending that they are willing to help you but the message doesn't address the actual facts raised by the customer. Worse than that is that you get charged by default for some kind of annual membership worth around $99 without letting the customer know. Thankfully, I saw many reviewers raising that issue and quickly went and cancelled it. Even the way their website is set up makes it so difficult to cancel the membership within the so-called "14 days trial" because you keep getting different options or sometimes the option of cancelling that membership doesn't work to make it almost impossible to executing the actual task. By the way, this issue was reported by others. I am surprised that these people can operate legally in Australia. My simple advice is to keep away from them!

Kogan where do I start. Their website is misleading, customer service is nil and only reply with generic automated replies and don't actually answer your questions. Even on this tread their response is to keep emailing. KOGAN YOU DON'T REPLY WITH ANSWERS JUST EXCUSES. I ordered two tv's. When thinking about ordering the website mentioned "Purchase Now and item will dispatch tomorrow". TWO WEEKS AND STILL WAITING!

Now standing by for a standard "we take customer service seriously" automated response

DO NOT BUY FROM KOGAN!

I HAVE NO PROBLEM WITH THIER PRODUCTS OR THEIR DELIVERY SERVICE... THE PROBLEM IS THE ANNUAL MEMBERSHIP FEES HIDDEN IN THE DELIVERY SECTION WHEN YOU CLICK FOR DELIVERY... THIS IS A DELIBERATE PLOY TO EXTRACT MORE MONEY OUT OF THEIR CUSTOMERS... I AM NOW GOING TO BE AN EX-CUSTOMER... THEIR WILL BETTER STORES OUT THERE WHO ARE NOT AS DISHONEST

Purchased a mirror that was NOT a pre sale 2 days later it became a pre sale. Now not being delivered until January 2022 cant contact Kogan to cancel order and refund - they dont reply to emails DONT BUY FROM THIS PLACE

$#*!smith sold me a faulty MacBook air and while it was still in 3 month warrant the whole screen just cut out. They have been mucking me around just to get the required return address details. I have sent them screenshots and told them what the problem is and they know they sold me a faulty MacBook air knowingly, and now they want to muck me around for the warranty refund. They have tightened the screen ribbon belt and sold me the laptop and they knew that it wouldn't last more than a couple of months at best. NEVER BUY FROM KOGAN OR $#*!SMITH, YOU WILL REGET IT.

I purchased my item on a Tuesday, with express delivery with a (false) hope my would arrive by the weekend...

Two weekends later it still had not arrived despite being marked as sent the day after my order. It took 15 days after the initial order to be delivered. I spent $15 on the delivery alone after being promised it was arrive in 2 days.

Maybe I live rurally? No, I live in an Inner Easten Suburb of Melbourne under 20kms from where it was sent from.

Maybe it was a rare item? No it was an xbox game that just been released 2 weeks prior.

Maybe it was a once off? No my sister ordered an item from Kogan and she still haven't received her item 10 days later.

Ironically I ordered another item from the UK and got it faster then something sent from Melbourne.

The reason for the 2 stars is the otem itself was as described. But if you want you item within a reasonable time frame I would NOT order from Kogan.

Poor product quality and poor customer service experience, purchased a faulty tv been waiting for 20 days for returning the item but still nothing happened

After countless emails, which they take days to reply to by the way. Waiting four weeks for my table to arrive, they tell me they are out of stock? Never again

Kogan will illegally sign you up to their monthly subscription service at $79/month WITHOUT YOU CONSENTING TO IT. Please check your details before buying as they will expect you to opt OUT instead of opt IN which is MISLEADING AND DECEPTIVE CONDUCT. Think carefully before buying anything here, they are shady AF