thomas d.

What an absolute joke of a e-commerce site.
During the Covid-19 period, like most Australians I've made a number of on-line purchases. The Kogan site is by far the worse e-commerce site i have ever experienced.! After confirming with one of their support team the product i was ordering was correct, Kogan delivered the wrong product.
Do you think i can get any traction or answers from Kogan on how to return and exchange the wrong item - they supplied? NO CHANCE!... You get shifted around from one web link to another with no ability to explain what the issue is. How is this site even legitimate in this country is mind boggling. Its a shame the $#*! Smith name is behind this dodgy outfit.
Thank goodness i dint purchase a large expensive item, that's besides the point! I've required to make returns on other purchases i have made on other e-commerce sites and have not had a single problem with their support teams - quick to respond and turned the order around quickly.
If i could rate this mob a -5 i would - bunch of DOGS!