Kogan.com

Since some days I try to purchase a TV set from Kogan. I can pay the item via my NAB VISA Debit Card but this time I had in mind to take advantage of the part-payments without any interest. I tried this during check-out, but there was no facility to do so. Therefore, I contacted Kogan Customer Service and found out that there is no phone facility to contact the company other than via the online form to be filled in and send. Short later, I got an answer that the customer service is just too busy to answer my question and it would take up to one or two business days to answer. I got an answer and it was the same nonsense and no answer to my question at all. Instead of writing useless long email messages that Kogan is too busy to answer my question at the same time, an answer to my question could have been written. It looks like Kogan does not want to sell items to me. In future, I will refrain from ordering goods from the Kogan's website. Also, there is no telephone number to contact customer service. It looks, customer contacts are one-sided and customers cannot contact Kogan service centre by phone.

Kogan's business attitude is bad and reflects the kind other companies such as Telstra, Belong, and others lately treat their customers. It is time that the relevant media and other publications get aware of this.

I bought a TV for my elderly parents thinking I could save them quite a bit of money. A week and a half later, the remote broke. The middle button just wedged in and could not be used. No phone number so I emailed customer service only to be told that they had no spare remotes and I had to go a purchase a universal Logitech remote at my own expense. I was not happy so I emailed them back telling them to pay for it or I'll return the TV to them with the faulty remote in exchange for a new one. We waited for over 11 days so I emailed them again asking for a tracking number. Only this time they said they haven't sent it. I then asked to speak to a manager and at this stage I was ready to return the tv. There is only an on off button but no switches on the tv to adjust the channel or adjust volume, it is all done via a remote. A few hours later I get an email with a tracking number saying a universal remote will be delivered the next day. So when it came, you had to connect the remote to a computer and do all these things to get it to work. They need to state something on their products that it needs a tech savvy young person to operate it because my 80 year old parents don't have any computers so we had to go back and forth picking up laptops to try to help them programme a remote. The biggest lesson is that you pay for what you get and a few hundred dollars for proper customer service and support is worth more than anything. While I'm alive I will never use Kogan again

I felt upset and frustrated about Kogan's customer service. I couldn't buy the product by using my rewarded credit. After I checkout, there is NO ACCOUNT CREDIT FOR ME TO CHOOSE.
I have sent them numerous emails, and they emailed me back with the instruction but still not working. Since then, no one communicates with me, and I can talk to someone on the phone to solve the issue. I felt very disappointed about their service.

This brand is a trap.
I bought a Kogan W8 True Wireless Earphones (White) on the internet and when it arrived home I was surprised how Kogan earbud was different from the website photos, totally ugly and disproportional.
I tried to return the product but they didn't help me because I've open the product, although, I didn't turn it on.
As I said, the service support answer was ridiculous and the product is not worth it.
Think well 2x before buying anything from Kogan.

My order number is: ZX2M2P2K

Used Kogan for first time. Purchased a product, with delivery method they threw in a free trial of some sort (KOGAN FIRST). I paid for my product with pay pal account. After their free trial ended/after 28 days they "AUTOMATICALLY" deducted $99 from my pay pal account? So, No choice, no emails, they just took $99 from my Pay Pal account!
I opened up a dispute from Pay Pal end/unauthorized payment, Pay Pal said, bad luck, nothing they could do! As it was automated... I contacted Kogan customer support 3 times, worried that I had been stung out of $100 dollars and am struggling with life financially atm, like most of us.
I DEMANDED they refund my money and I cancelled the membership. Scary thing is, I cant seem to remove my pay pal acc details/first choice of payment. So all good, I will simply cancel my account and NEVER shop with these thieves again. ## WARNING ## They take money with your last payment details out of your account with out consent. DISGUSTING! Im out. NEVER again.

While I've never had a problem with the specific products I've been sent, I can't in good conscience recommend anyone buy from Kogan.com; their dispatch times and warehouse processing estimates are a complete lie, and I mean in every respect - the second your transaction is processed you've basically waived goodbye your consumer rights and any semblance of transparency from Kogan - they could give a solitary fart about timely dispatch and delivery.
What to expect:
- Delays: often into the weeks and months.
- Lies from Customer Care: generic emails full of "assurances" and "final stages" that basically amount to "GFYS, it'll arrive whenever we could be bothered".
- Annoyance: as you watch the item you bought two weeks ago plummet to half that price with free shipping, powerless to warn others to steer clear.
- Bewilderment: you'll start to wonder how it's even legal for a company to operate like this, then you'll read their terms of service and just feel kind of sick - like an acidic bile taste in the back of your mouth.

Honestly, just use Amazon or a smaller reputable online seller - better yet, jump in the car and head to a local business - 0/5, complete garbage merchants.

The owner clearly knows nothing about serving others. He is only in this for as much money as quickly as he can. Real business owners address the concerns of their clients in an expedient manner. I never ever hear back from them. Things like, why has my login email changed to my gmail email. Just because I happened to have Google open and I was signed in does not mean I gave you permission to use it or change it. My entire history has been removed except for one item. I have asked you to put everything back to my original account (the one I authorised) and you ignore me. You sell products based on misleading advertising and you ignore me. I am done and so are my followers. I will do whatever I can to dissuade anyone from mentioning you except as a useless time wasting business. You get what you create.
Here is how you sit:
Is Kogan com trustworthy?
Kogan.com has a consumer rating of 1.33 stars from 152 reviews indicating that most consumers are generally dissatisfied with their purchases. Kogan.com also ranks 300th among Electronics sites. The most common issues with Kogan.com are around customer service, which is not as good as expected by some customers.

I wouldn't buy anything from these guys if you want anything that resembles customer service. Dont bother trying to save $100, it will cost you in the long run!

Recently went to Kogan for the purchase of alcohol, price was right. The first order eventually arrived after three weeks with no working tracking detail. Thought I would give them another go. Ordered six (6) bottles of sprits. Order was confirmed and email received advising me it had been shipped. Next day I receivedt card provider a call from unknown number which informed me that only two of the products ordered were actually available. I offered to wait. Rejected, won't have any for unknown time. Requested the order be cancelled and refund arranged through purchase credit card provider. This was done and six emails received both from Kogan and the credit card provider confirming. A week later Kogan offered me the opportunity to review the experience. Attempted to several times all without success as despite the offer I found it impossible to break through the Kogan technology barrier to do so. Conclusion, third world mob, user unfriendly and Not To be trusted. Remember, order was shipped and they did not have the items that formed the order. Pathetic!

I was a happy customer until i bought something substantial in value.@ 2230 on 01/11/2016 I ordered a TV and soundbar from Kogan@ 0900 on 02/11/2016 i contacted Kogan support to cancel the soundbar of the order@ 1014 on 02/11/2016 I got an email stating "Our Senior Team members will contact you via email"@ 1621 on 02/11/2016 i got an email stating item dispatched (TV)@ 1621 on 02/11/2016 I got an email stating Item Dispatched (Sound Bar)@ 1752 on 02/11/2016 I got an email stating "Unfortunately we are no longer able to make changes on your order at this stage"

As you can see the customer service was absolute garbage.
The senior support only responded after the item had been posted.

The initial consultant refused to cancel the soundbar of the invoice stating it has to go to Kogan senior support team.

Note: Delivery was quite expensive as well.

I make 2 purchases, and suddenly that gives Kogan the authority to spam my inbox multiple times daily with crappy deals. So then to STOP the emails, I have to log onto my account. But I tried to re-set my password, and the generic email you get from Kogan doesn't have any link or ability to reset the password. Uuummmm seriously?
And their CONTACT US form gives drop down menu options that don't relate to query. Whatever happened to a "OTHER ENQUIRY" option?

Trying to get answers on product use. Type in product ID number and item. Gives me information on everything except for item I need information about. Air fryer acts more like convection oven

Welcome! How can I help you with your question?
Unauthorised savings acct debit...99.00 NAB acct now in dispute authorise Your conversation reference ID is #*******. PLEASE ADVISE
You

I'm sorry to hear about the unauthorized debit from your savings account. To better assist you, could you please provide more details about the transaction in question? When did you notice the unauthorized debit, and have you contacted your bank about this issue?
This morning
You

Thank you for the information. To assist you further, could you please confirm if you have already contacted your bank to report the unauthorized debit from your savings account?
Yes
You

Ok, got it! I'm sending you to a secure page to join Ask-Crew for only AU$1 (fully refundable).

WHAT! They want me to give them my bank details again to take a $1...did they not read the content of the above details of an unauthorised payment? OMG no more online purchases for me. I am a pensioner I cannot afford this. I wish they would contact me back and just tell me what was the purchase and where is the item being delivered to...
You paid $99.00
Transaction Details
Date:11 AprilApr 2024A E S T / A E D T(AEST/AEDT)
From
835******
To
Kogan.com
Status
Pending
Category
Shopping
Description
POS 11/04 Kogan.com Melbourne