KB Home

KB builds homes by hiring unqualified contractors who do all kinds of patch work. You don't find the crap when we see outside. When we had to check water leakage under kitchen sink, there were wooden-wedges inserted between granite counter-top & the cabinet walls. So, the workers could not measure correctly that granite can sit on. TO fill the gap, they put wedges. Same thing air-vents. You don't get air-filters anywhere.Home depot or Ace or Lowes. All crap & substandard builders. I advise anyone to avoid KB homes as much as possible

Terrible workmanship they cut corners on the house they charge crazy prices you can't even get into the pool or hot tub because the gates are broken and it's a brand new development. Be careful when you buy.

Since purchasing the home and moving in we have had over a dozen structural issues, appliance not working, plumbing problems, drainage and waterline problems. They love stating that everything is under warranty, but what they don't tell you is that it will take weeks to schedule someone to evaluate the issue then MAYBE schedule an appointment to fix the problem. I have been in my home less than 6 months and we are ready to try to sell it and leave.

KB is one of the worst builders around. Every person in my 116 home development has had massive issues with their homes and now we find they left outstanding bills that our HOA now has to pay. We have NO amenities in this community but our HOA fees now have to be raised from $85 a month to $125 a month to pay bills that KB left unpaid!
The last time I texted with a warranty representative he told me that he hears constant threats of lawsuits from homeowners due to the fact that KB won't fix anything for people reporting issues. Find an existing home to buy- please don't put yourself in a position to build with KB!

I have written complaints for 15 years about KB Homes. They are bad for San Antonio and its suburbs. Here is the newest. I have a leak in a toilet. Needed a new gasket. Turns out, the toilets in my home put in by KB homes are not only not standard there are no universal parts sold for them. Now I have to buy a new toilet. KB homes has cost me a small fortune in 15 years. Don't you get caught too! BK is not interested in you. Don't think they are!

Really disappointed with the construction aspect of KB homes,Home full of weeds(afraid snakes might begin to inhabit around) Cleaning of the house not properly done before closing, fixture fixed upside down and still no responds from builder in regards

Bought new construction home in Tucson, AZ. NEVER AGAIN! Sales folks were great, however no final inspection with customer and after 2 years, still waiting. After care is terrible and their customer service is worse. There are better home builders and believe me when I say you will regret buying from KB Homes. Photos show inadequate drainage because they tried to bury a ton of trash. Cracks/dents everywhere, sinking driveway, loose counters & obscure doors to name a few.

No wonder they gave me 1 year warranty. There is so many hidden problems that you will find when it's too late. In my house the electrical work borders on criminally negligent. They used non-standard water pipes that made my heater replacement super difficult. Windows will have to be all replaced, window frames rotted long time ago. Pvc floor was badly glued, some doors have 1/2" gaps. Most fixtures and hardware is the "builder special" absolute cheapest garbage one can buy. So, run!

Brand new build. Been here 3 months. Nearly Every single day a new problem arises. If I could only go back in time and smack my self across the face before I signed those papers. Literally every piece of my home has been fixed, touched up, replaced, ect. This has to be the most amateurish job that's ever been done before. They pick trades from the bottom of the barrel. The materials they use are the cheapest you can find. Everything has been done with zero regard to creating an good home. I will never refer, recommend or use KB homes again.

This company is terrible. I will never buy another KB Home and I'm telling everyone I know to steer clear. They have horrible communication and poor tome management. They pride themselves on customer service and I don't know why they think it's good. I'm on my third customer service rep and I've lived here 8 weeks. They keep quitting. It's impossible to get work done or repairs made. They consistently avoid phone calls, don't return emails, and say they'll come by and never do. Seriously do not waste your time. KB Home is a joke. They won't take responsibility for faulty products and genuinely don't care if you're unhappy with the house.

Ust a heads up for anyone looking to work with KB Home on their new home, I strongly recommend going elsewhere. It was been a nightmare working with them from the start and that should of been the sign for us to walked away:
1. Their in house lender didn't approved us even when we made more than enough. We reached out to see why not and never got a response back. So we choose an outside lender.
2. Development was delayed and most likely pushed back another month before it was scheduled to be completed.
3. When our rate lock expired, we reached out to the sales agent and corporate numerous time and never got an answer about what they're going to do. We tried working with them and being reasonable but this whole process has been a nightmare. The WORST part is their lack of communication when it matters the most. Not even a we can't help you with the rate lock.
4. Their contract states that no matter what they won't even give you your deposit back even if it's something out of your control. They don't care about the people they're working with it's all about profit for them.
I'm glad I choose to walk away from this situation. However, we will be seeking legal console to fight for our deposit. This has been a waste of 9 months.

So, for almost a year I have been trying to get my floors fixed to no avail. The builders send crews who only repair bits and pieces without actually fixing our problem. You walk near the furniture and the tv on the stand moves back and forth (not tipping over), the dresser does the same... instead of tearing up the floor and fixing the problem they claim that it's the furniture that we own that is causing the problem (too heavy and sits in between joists!) Thier answers are crap, my brother in laws house does none of this at all but it wasn't built by KB either. They know they are wrong but come up with excuses as to why we are wrong. Don't buy one as we are stuck here for another year due to the fact if we sell in the 1st 2 years we will pay a capital gains tax. The warranty on the house isn't worth crap if you cannot get it fixed.

Do not sign closing papers until every single thing is fixed. They will tell you that everything will be taken care of with Warranty. This is a lie, they will either take years to fix the problems or they will argue with you and make excuses why they don't have to fix them. Their favorite line is "this is industry standard" KB Home Las Vegas is not worth the aggravation. My family and I have 4 homes in the Inspirada neighborhood and we all have issues. From small to big. The most expensive issue, so far, was the A/C that leaked and needed to be repaired.
4 homes were purchased 1 in 2018 and 3 in 2019. We have all been dealing/fighting with warranty for one - two years.
I have tons more photos.

I have built multiple homes and I have to say that building with KB has been the worst experience. Little to no customer service at all. Once you sign, you are on your own. My house was not even cleaned on the day I closed. I have now lived in the house 6 months and still have outstsnding items. They verbally sell a good product, but they build a terrible home with cheap materials. As an example of what kind of things you are told... during a walk through the doorframe had drips of pain and I was told that big drips like that always happen when you paint by hand and that is just the way it is. My closet doors have about a 2 inch gap from the floor and I was told that was because I upgraded to a 9 foot ceiling... so again my fault not theirs.
Please hear the warning... don't buy from KB

I was told there was a one year bumper to bumper warranty on my home. There has been a crack in the stucco near my patio door since shortly after I moved in. I called to have it repaired and not once, but twice, they came out and stuck some putty in it and left it looking worse than it did before. I emailed the sales office and was told "we'll see what we can do". I also had to have someone come out to repair the air conditioner and they explained that the unit was put on a plastic slab that was sinking because of the rain, and causing the hoses to crack and cause a leak. The tech said it should have been put on a concrete pad. I texted the superintendent about it and never got a response. I also asked about it when I emailed about the patch on the back patio and it was filed under the " see what we can do" response. I wish I had listened to my husband who said KB Homes had a reputation in Colorado for poor workmanship and that we should think twice before purchasing from them.

I would NEVER purchase another KB home especially in San Antonio, TX. Our foundation and many others in my neighborhood is falling. KB did not prep the ground and level prior to laying the foundation. The warranty says 10 years but that's exactly when you see the house settling. The SAWS water department is equally to blame because every month someone's pipes are busting. Whomever inspected this area to ensure things were done properly was horrible. Every week I'm finding new, HUGE cracks in my home due to our foundation not being laid properly and my neighbor's water pipes busting for the fourth time. Either way it still falls on KB home building cheaply made houses. Buyer beware! Just don't do it.

Have had several issues since we bought our home less than two years ago, i was initially wary when they were pushing back on me getting an independent inspector for the home, claiming all their homes are internally inspected and "no one has ever asked to have a house inspected before, I don't know if we even allow it" was said a few times, my inspector found >20 issues requiring correction and noted that they have a habit of building shoddy fences so to keep an eye on that. Had a fence post rot out from the base and drop a portion of my fence and was denied warranty on it because it's been over a year, glad to know they don't even expect their fences to last.

Edit: i put value at 3 because i managed to buy before prices skyrocketed, they did however completely ignore my requests to sign docs for 24 hours and then came to me a day later saying i had just missed signing by one day before the price rose 10k so there's that