KB Home

These people are very bad builders. Please do yourself a favor, stay away from KB Homes. Do your research and find how many people are dissatisfied with there new KB Home crap home.

My wife and I bought a home from KB about 3 years ago. They did anOK job on the house. But they really screwed up the driveway, the sidewalks, my back patio and the landscaping. The concrete people didn't have a clue about pouring concrete. They poured in the rain. Also, the concrete finishers must have either been drunk, or really hungover. I complained about it quality of the work. So they sent over some numbnut who put ardex over the concrete to straighten it up. Now the ardex is coming up. Consequently, I have to get all the ardex up, which will cost plenty. After that, I'm still stuck with the same lousy concrete work that I had before They "fixed" it. Just Bad!

Then there's the landscaping. They just threw the sod down on top of rock, no topsoil, nothing. Anyone ever try to grow a decent looking lawn on rock? I am!
I've been in the building industry over 40 years. I have never seen such a pathetic excuse for a home builder. And I have worked for plenty. Every time I tried to get something fixed, they sent some amateur out who ultimately made the problem twice as bad. Now, unfortunately, we are stuck with the pitiful results. Honestly, I'm truly sorry I ever heard two letters: KB.

We were doing PCS with the Navy and KB Home was our nightmare. Since August 2021 talking to them and in December we came to Jacksonville Florida to discover we didn't have a house to stay because they weren't even working on it. DON'T BUY WITH THEM

I recommended a client to KB homes, and they were convinced to build without being represented. Now that I know they have a shady business model, I won't ever recommend them to clients again.

Well how do I sum up my experience...
5 different closing date. Loan sold twice. My taxes remain unpaid to date (Closed end of 2019 and kb never paid the taxes but sold the loan... finally moved in October 2019 to only have a garage that reeked of gas... gas company brought to my attention the bent ac unit in the attic... wires hanging in the attic... substandard cosmetic issues in the home... such as paint splatters. Clumpy caulking... lights flickering... lighting falling from the kitchen ceiling... etc
KB does not uphold what they sold called stand for and that is customer service. They will try and bully you to give them a 10/10 rating without actually earning it. I truly feel that bc I advocated for myself as a single woman that purchased a home and did not give them the desired rating, I'm paying for it. They are now unresponsive to issues and emails. My issue today is the taxes. They sold my loan a week after closing then it was sold again. That's 2 companies within a month. My taxes were not paid and now they are expecting me to troubleshoot and fix it. I am very regretful for buying this home and doing business with them, I had no idea about the bad reputation that they possess. My fault is not doing the research prior to buying a home with this builder. Relocated from California quickly and bought a home quickly... regretting.

Hi i am the home owner of Lot 74! This is my house right now at 7pm it is uninhabitable, every single spot of my house is like that because the air conditioning took care of spreading the dust everywhere, and they are still working here and they tell me they won't be able to finish the work today…. I been from July 16 2021 waiting for get fix my hollow and cracked tiles with a total of 200 tiles. They decided to sent a company today to replace the tiles and you guys now how many tiles they bring because the company just gave them 3 box of tile for a total of 56 tiles, now I'm still have to wait maybe another year for get fix my floor? Is incredible when you pay 10k just for your floor and you don't even have it right. Is very frustrating too when you try to call and to communicate with someone to let them know the situation and to see what they going to do with My family for the night and you don't have any response. I been from 9:30am in the balcony because you barely breathe inside the house.…. I'm not going to go through this process twice and have my new furniture and everything keep getting damaged. It is incredible that a company like this prefers to pay for a cheap and bad job..

Have postponed our closing in very last moment.
Have no proper communication.
No response for our calls and emails

BUYER BEWARE! Thousands of buyers scammed into faulty homes, not built to code/plans, water intrusion decks collapsing, foundation, joist issues. Lack of supports. Many of these items are hidden behind the wall, a home inspector will not find. Forced arbitration, you can spend $100,000 on legal and you don't get one dime back for legal, then there are experts...

They previously have been fined by the Federal Trade Commission for not honoring their warranty, and still continue to this day.

KB paid off whistle-blowers, knowing homes had faulty construction. Gave the building department gifts (Uncovered by CBS)

Florida Attorney General found KB Home guilty of:

Failing to disclose to certain purchasers in Florida that the homes being constructed violated applicable building codes.

Failing to disclose to certain purchasers in Florida that the homes being constructed did not conform with the original building plans and specifications.

Denying certain consumers warranty repair requests because they purchased short sales or from banks after foreclosure proceedings, not proper exclusions under the KB HOME warranty.

Refusing certain consumers warranty repair requests due to a lack of maintenance by the homeowner when the structures problems were attributable to defective construction.

See more at www.kbhomereviews.org and www.kbhomeleaks.com

KB homes appears to be a great deal, but you really have to do your research and learn what their company is really like. I found this website online: http://thekbhome.com and it discloses the nightmares people have suffered after they purchased their KB home. The first thing to consider before buying a KB home is that the quality may not be up to your standards and if you look through the site you will find all sorts of homeowners with disasters and leaks happening to them after they purchased with KB not doing much. The second thing to understand is they make big $$$$$ by selling you upgrades. If you do purchase a home with them make sure you understand exactly what the lowest end model looks like (cheap bathroom fixtures, cheap carpet, linoleum floors, while tile kitchen, etc). Then add anywhere from $50-100K for your so called upgrades to make your home livable. Just adding window dressing/shutters can add a whopping $7000 to your home price. The walls can also let sound transmit through them easily, so hopefully your neighbors do not have dogs or young kids. The good news is the homeowners fees are fairly low and they are very fast to build the units. It is also nice to buy a brand new KB home where nobody else has lived in it. Last tip, buy a KB home in the early phase of development when the price is cheaper. If you are buying at the very end, you are the lucky one paying full price. I have seen a $150,000 difference between units sold on day 1 to real estate agents looking to make a quick buck as compared to the ones sold the very last day.

We ordered our home and lot in the Rancho Reyes community in 2020. Moved in in November 2020. First issue was with the HOA. KBH assured me that the HOA would be temporary because the home builders in the area were against their practices. Since then, I have been sued twice by them.
Also, I have been paying outrageous electric bills anywhere from $500-per no.to over $1000. Per month. I recently found out it was due to the way my home was wired at construction! But since I just found out, it will now cost me about $5000 out of pocket to correct it. Not to mention the a/c system, installed by KBH, is the wrong unit for this floor plan! (No "smartbox" was ever installed as needed due to the size of the house, causing power to the rear of the house drawing excess wattage!). I ALSO found out recently that my home was built on the double lot that the builder used as a construction Yard, and burried construction debris before building my house! We are STILL pulling building materials out of the yard! To top all this... NOW we're having trouble with the doors in the home. Started with the front entry. Doorframe warped due to poor and missing framing... I don't understand how this build ever passed code inspection. I don't recommend buying from KB HOMES!

This is not a builder any one should choose

They provide low prices but when you go in studio you will notice that standards options are so limited and so many things are not included that you end up paying $50k just to get basic things install
Which I would never recommend even cause you can get a contractor to get the same thing in $15k. So please when you go to kb homes design studio don't get anything

The builders are horrible after one year has passed and they send out the survey. Once you fill that survey you are on our own. Even if everything breaks which will within 2 years they will never do Anything for you.

The warranty represents is someone who will never provide any help but come to you.

Always know if you do buy a house with them you will have to constantly reach out to the warranty representative to get thjngs fix who will make sure the fix takes atleast a year to be implemented

They even painted the exterior the WRONG COLOR. It took me a year and a half to get That change for that I had to get warranty representative and their managers involved.

At first they just say oh we no longer had that paint so we picked a color closer to it which looked horrible

Also the bulbs went out and the fan thst I paid for as an upgrade also went out.
They don't even provide you with gutters for your roof that is additional cost. Second floor AC is another additional cost

- after just 2 years
My cabinets broke - which I paid extra as an upgrade
My AC broke
Had to repaint as all the paint went bad
Fans stop working
I also recently got notice that my exterior wall cement is also cracking ( which I don't know anything about)
The customer service also needs improvement

I would ask as many question if you are still consider going through and look out for red flags. A house is a dream for many people and you don't want people / corporate who don't care about it building your next dream house

Consult with other home owners and also never be swayed by their prices upfront and by their sales people.
I don't recommend them to anyone

Bought this house in 2016. We are faced with lots of problems showing that this house was rushed. I think craftsmanship is really poor.

KB homes not a builder, it is just like you give money to any handi man to build your house with lots of flaws

This KB company is a fraud. As soon as you move in you are on your own, they will agree to fix the mistake they made but they will never fix them.

We had started the process of purchase of home in Marbella Ranch subdivision. We did everything the loan officer told us to do and a month before we where ready to close they they tell us we are being denied (and during the process we never applied for credit or did anything we where told not to do). When we started the closing processes we where told that the original loan officer had our loan as well as others a mess and they where also not able to get their dream home. I think KB Homes should take responsibility of their employees actions if that is why that employee isn't an employee anymore for their errors. So apparently they already knew we where being denied and still made us pay appraisal fee! At the end of this nightmare with KB Homes they did not want to give us back our money we have put down or paid. THEY ARE CROOKS THAT TAKE INNOCENT PEOPLES MONEY WHO DID WHAT THEY ARE TOLD TO DO! DON'T GIVE THEM YOUR MONEY YOU WORK HARD FOR! I HOPE THE OTHER PEOPLE WHO GOT DENIED REACHES OUT FOR JUSTICE AS I AM, BECAUSE KB'S STOLE OUR MONEY! THEY DESERVE ZERO STARS BUT I GUESS I HAVE TO PUT ONE UUUGGHHHH!

So this is what KB Homes has captioned on their website:
"KB Home has reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.6 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build."
Unfortunately, this has not been our experience and I am very upset to say I regret purchasing a KB Home.
They will do and say ANYTHING to get you to give that 5 star rating right when you move in, but months down the road after you have given that good rating, things go downhill! After they get their 5 star rating that's it! No more customer service! After moving in we quickly discovered major dips in the flooring throughout the house, their craftsmanship is non-existent. Poor trim work, painting and tiling. You can tell that they hurried through the building process and didn't care about inspecting their work to make sure the quality was there. In less than one years time, we discovered the following: Screens don't fit the windows, everything comes through. Landscaping that was put in was trampled on by the workers and after a year now, they promised to fix and replace and that STILL hasn't happened. ALL of our flooring will have to be replaced because the sub flooring was not put in properly and inspected. This is a huge inconvenience for us which KB Homes doesnt seem to care about and wont try to make us happy by giving us a lighter wood of the SAME TYPE of Flooring. Customer service does not appear to mean anything to them. There are so many other issues like getting the hot/cold water lines mixed up in the kitchen sink, damage to a brand new refrigerator. I would not recommend them and will tell anyone to RUN far away from KB Homes. When we decide to move and sell this home we will NOT be purchasing another KB Homes. Very disappointed in them. Their statement above is not true, they do not care about quality because if they did, they would make sure it was done right the first time! They do not care about customer service because if they did they would make sure that we were happy and satisfied with KB Home.