I bought my KB home almost 5 years ago and have had nothing but issues with it! Each time I called customer service there was an excuse as to why something was wrong and they did very little to resolve the issues. I've noticed uneven base boards throughout my home, the paint was horrible! I could have done better painting as an amateur. There is a large gap in the left side of my garage that they didn't fix but tried to patch it up the cheapest way possible. As a result bugs are constantly getting in my garage. They had to replace the front and back door because it was so poorly done. My son and daughters closet doors wouldn't close evenly and properly. They did a poor job installing them. Fuses had to be replaced in the breaker box. The smoke detectors don't work and someone had to replace the one in my bedroom. The ones in my son and daughter's room still doesn't work. The lights fell out the ceiling in my foyer and front porch. There are cracks all throughout my home. My microwave almost caught fire and had to be replaced because of the way it was installed. Of course KB would not take responsibility. I've done nothing but argue with them about repairs. There was an obvious and very noticeable crack in my bathroom window that had to be replaced. The faucets had to be replaced in both bathrooms because we couldn't comfortably use the stoppers. My mirror was poorly installed in my bathroom. I had issues with the toilet in my master bath. I've blue taped areas in my home that need attention because they're obvious to my eye which means it shouldn't have been obvious to the guy responsible for supervising the construction of my home. My yard wouldn't drain properly and my back yard would hold water after it rained. KB had to install drains but that was a problem with many homes on my street apparently because every time I looked around they were installing drains. I can go on and on about how poorly my home was built. I'm very disappointed in KB and wish I hadn't invested my hard earned money. From start to finish I noticed issues with my home that was pointed out but not handle. The outside pavement is off, the sod the company uses is horrible. I've had nothing but issues growing grass and my flower beds were poorly installed. When I first moved in I had a ring doorbell installed and KB sent someone out to pressure wash my home and they broke it with the pressure washer. My attic door doesn't come down properly and has to be shifted manually to let it down because the wall is too far out. I pointed this out but was told there was no way to correct it because the home was already built. Who does that? KB of course! The last but not least issue is the piece of wood that was glued in the front of my home fell down but the home is brand new. How sad! Of course when I called I was told it was cosmetics and they would not fix it. People please beware before purchasing a KB home. Do your homework and make sure you're spending your money wisely! If I had it to do all over again, I would not buy a KB home and I can't wait to sell mine probably to an investor who can fix the issues with it.

The simple truth is that pointing out the bad construction quality of my home will make the biggest investment of my life worth less. I have been reading all of the 5 star reviews from the happy homebuyers that have recently moved in. I say just wait. But then, later, will they want to write a review that will reduce the value of a home that they might want to sell?
HERE ARE SOME OF THE PROBLEMS DISCOVERED WITH MY 14 YEAR OLD KB HOME. I purchased my KB Home a few years ago. It was built in 2007 in a gated community of some 220 homes. I bought it for a great price and the seller was thrilled to make the deal--now I know why.
The first thing I encountered was the poor wiring. I change every one of the electrical outlets. Some of them wouldn't even hold a plug anymore--just the simple weight of a cord would cause them to fall out. One of the outlets was even melted. As I proceeded with the change out I got shocked even though I had turned off the breaker for that circuit. WHAT! I discovered that it was a backfeed from a dimmer switch on a different circuit that shared the same neutral wire. An outright building code violation.
Fast forward to today and the latest problem is the concrete tile roof. It stared to leak in two places.The roofer came out and told me that he would make the repairs, but that before long I would have to have a complete roof job! Why, a roof shouldn't have to be completely redone every 15 years? The three main reasons were: ONE, the wood panels under the concrete tiles in some places didn't extend all the way to the peak thereby not giving adequate support for the roofing above in those areas; TWO, there was only a single layer of unmodified paper, a paper that with temperature changes and the weight of concrete tiles would crack thereby breaching the critical barrier that it needs to maintain; THREE, the overlap on the roof tiles themselves is at least an inch short of the manufacturer's requirement as well as what is considered the industry standard.
I'm going to stop here because I don't want to seem petty with all of the other little things. I just want to finish by saying, if I judge by my home, then I can say that it appears that at least here in California that KB Homes builds houses to the quality that will get them past the California 10 year law.
I just wanted you to know.

We bought our home brand new in 2018 as first time home buyers. We started experiencing problems with our AC unit in 2019, but AC Designs came out and checked our unit multiple times and said it was running properly and everything was fine. Later in that year, we started noticing the humidity in our house was over 60%. Being young and naive, we turned our AC down and carried on. My husband and I would continue to have allergy-like symptoms year round but multiple doctors confirmed that it was just that - allergies. In 2020 I had our son. From the moment we brought him home, he started experiencing breathing problems and was in and out of the pediatricians office with 'allergy-like symptoms.' After a nebulizer, medication and lots of sleepless nights, we started digging around our house to find the source. Low and behold, our house was covered from ceiling to floor in mold. Our AC ducts are full of mold, our lights, our cabinets and our entire house. We called KB to come look at our problem who then called a restoration company to come out and look at our problem. Sure enough, our entire house is spewing mold particles and spores about. KB says it isn't that bad and our house is 'liveable through the process.' But the restoration company tore out our master bath, our kitchen and bedroom is covered in plastic, our entire dining room area is full of boxes from our kitchen cabinets belongings and our fridge is in the middle of our hallway. Everything is taped up and sealed and we have no access to a stove, microwave or any of our kitchen supplies. Yet, KB determined that our house is 'liveable.' They have yet to help us locate another house to live in, they stopped returning our calls after they realized how bad the problem really is, and our house is sitting empty with multiple pieces of equipment running. They refuse to pay our mortgage and electricity bill while we are going through this process and their offer to help was to 'pay for a hotel or airBnB.' We spent days homeless, bouncing our son and 2 dogs around from house to house while we looked for a place to stay. When we finally found a potential rental property, we could get no response from KB about paying for it. We are now going into the weekend without a home, without a place to stay and we are paying out of pocket for a town house rental. The entire process has been a nightmare. Total and complete nightmare. My poor son has been breathing in mold for his entire life and there is no remorse or understanding of our frustration. This company does not care about its customers and it shows greatly in how they are handling our situation.

Lets start at the prequalification.The loan officer assigned doesn't respond for days. We reach out to our Site Agent, who then gets an on-call loan officer to generate our first estimated worksheets. When our loan officer gets back to us, she does the same thing, but her estimated rates are far above what the other officer gave us. We are strolling by the house one day before the slab and realize they've duped our house with the neighbor. That was eventually fixed, but an unexcusable mistake on their part. Then we realize we have a drainage easement in the backyard. I know we COULD have found this if we realized we could get the plat information. However, not everyone has bought a home before, so it would have just be courteous to have this disclosed to us before we picked out a lot. There is literally NO communication with this Finance side of this company. Even after several conference calls with us, our Realtor, and the loan officer pleading to please contact us before blinding send out requests for our information. We have to ask the questions EVERY TIME. Fast forward a few months once construction has started. Slab poured, frame up, roof up, plumbing started... but yet no sign of contact from the Construction Mgr we were told we'd be introduced to. So after ME asking our site agent for his contact information, I finally get a hold of him to discuss so many things I have questions about as well as sloppy or incorrect work that has already been done. I'm told by him we'd have a pre-drywall and pre-con mtg he'd be scheduling in the couple weeks. That was over 3 weeks ago. I think start to inquire about the closing date. The loan officer speaks out of her job duties and says she estimates it to be 6 weeks delayed, but then offered no answers. I then contact the Construction Mgr by email; no response, by text; no response, and finally calling him at 8p at night; finally a response. He has no clue and insists we are on time but that he will get back with me with answers. That was 5 days ago. I get a random email from some Title company asking me to fill out information. I don't know if this could be spam, so again I go out of my way to contact the Loan officer to make sure it is legit. It is, but do you think a heads up email from her happened? Wo we complete that. Next random email is from KBHS asking to verify our assets. Once again it's crickets from the Loan Officer. I email her asking her to explain why KB needs me to give them access to my bank accounts and how much access am I granting before I just do whatever an email tells me to. Still waiting on her to reply. NEVER AGAIN IN MY LIFE WILL I BUILD WITH KB HOMES. The ONLY person that had her stuff together was the girl at the design center. So organized and streamlined! Since we are only about halfway with completion, I'm sure I'll have an update.

To say we are unhappy with our home buying experience with KB Homes would be an understatement. My husband and I decided to purchase our first home with KB homes, and we were so excited to have the opportunity to customize our first home to our liking. We signed our contract with KB back in July of 2020, it is now March of 2021 and we have yet to move into our new home. We were told by KB that once they broke ground, it would take 65 working days for our house to be built. KB broke ground on our house in October 2020, needless to say it has been way over 65 working days and we still haven't even had our final walkthrough yet. We have had 4 different date changes of our build out date. At first they informed us that our house would be ready by the end of January, then they told us the end of February, then they told us the beginning of March, and now our CURRENT closing date is the middle of March, that's IF they don't push it out AGAIN. We were scheduled for our final walkthrough this week, but KB reached out to us and informed us that they have to push out our walkthrough date, yet again, due to the fact that their superintendent was no longer with the company. Moments later, my husband got a call from their Design Studio to inform us that the dishwasher we had picked out was discontinued and that we had to order a different one. We can't help but to wonder whether the delay is truly because the superintendent was no longer with the company, or if our house is just simply not ready for the walkthrough, and KB has over promised and under delivered yet again. KB Homes definitely needs to work on keeping their word on when things would be completed. I'm not sure what is going on with the KB Homes as a company, but SOMETHING needs to change. Would I recommend anyone buying a KB Home? MOST DEFINITELY NOT. Have you ever been disappointed so many times that you just start not to care anymore? That is what buying a KB Home feels like to us. We have been disappointed so many times with all the delays that whenever they give us a new closing date, we just aren't excited anymore. Not to mention the inconvenience we had to endure, multiple times, into rescheduling delivery items, extending our move out date with our current apartment, adjusting days off that was requested for moving, etc. We were also told that KB is not willing to do a walk through until the house is 100% complete, understandable, yet they are not willing to close escrow any sooner than a week after the final walk through. We are not sure why KB is not willing to work with us on the closing date when we had to work with them numerous times, with the delay of our home. I would advise future buyers to rethink before purchasing a KB Home.

You get a wonderful sounding song and dance of how beautiful and great quality your house will be. Reality, they moved our closing, plus construction up by 4 months to finish the house by the end of the year(for their accounting), rushed through the final walkthrough phase, felt bullied into giving good ratings with the builders basically staring at you waiting. Then once you do close and really get to see your beautiful house, Right?... Wrong after living in house for 8 months, outside paneling is cracking in4 different places, shims everywhere, so they made things fit right or wrong, nails sticking up from carpeting on stairs, actual staircase to top floor is sining and cracking from top landing, basement tiles are caving in, even water leaking through electrical vents. Even trim on outside of house was just abandoned. Whole kitchen cabinets not attached to wall, the list goes on and on... if you do get a person to finally show up to fix it they do a bandaid job or they have to order something and then never come back. My house is falling apart and cracking on the inside and the outside. KB at this point has had all our pictures and complaints that have yet to be addressed. We can't even turn around and sell this "brand new" home until these issues are fixed. Had we known, my family would have NEVER purchased this home through KB. Lennar is NOT any better, my brother owns one of those.
These are tricky-tacky houses built with a factory line mentality with no care of quality of construction or safety of those who will live in the home. NEVER BUY KB HOMES IN SOMERSET MEADOWS OF COLORADO.
Sincerely,
KB HOMEOWNER SINCE 2019

Currently, 3 1/2 years has passed and KB did not bother to do anything to help us. Since I posted my review ( besides calling KB homes multiple times), the AC compressor has broken multiple time. 14 times with warranty and after the labor warranty expired, few more times. I think, in three years, we had to change the compressor at least 5 times. At this exactly moment, I have no air conditioner and my house is 88 degrees. Besides that, the house warranty has expired (labor), and we have been paying for all those times that the AC breaks. Apparently, my AC unit is not big enough to cover my two store-house, the capacity of the unit installed in my house is just the size needed for the county approved the inspection of my house. To make the situation even worse, the company that provides the compressors is refusing to give me a new one, even though the broken unit still under warranty, because of the amount of compressors we have used within three years. Where is KB customer service? They never care. They sold the house, they made their money and that's all. KB build houses with low quality material, they do not the basic out of the basic, just enough to pass the county inspections. Be careful before you purchase a new KB homes, otherwise you will be screw as myself is.______________________________________________________
First review from 6/2016.
Luciana Meadows to KB Home
June 16,2016 ·
I never thought I was going to have such a bad experience with KB homes. DO not buy any houses from them. Our new house had some many issues and but the worse and permanently unfix-able is the AC. The worse of the problems among other issues. After 14 visits from del-air as an attempt to make an new AV unit work properly, our AC is out of warranty, and guess what? The house temperature of almost 90Fo.( INSIDE), I have guests from Boston, small children and an ill 91 years old father frying inside of the house. Del-air does not have anyone available to come to our house until Friday and God knows how much money we will have to spend to fix KB and del-air poor work.

August 2017 - The Enclaves at Santiago, Phoenix, AZ - 1) KB "corporate" releases 5 lots at a time and it is first come, first serve, yet they ask you to "pre-qualify" even if you have already been pre-qualified even BEFORE you know you have a lot; 2) Each time they have a "lot release", they increase the sales price (last lot release 8/2/17), 1st price increase 8/18/17, "corporate" released one lot because the deal fell through, 2nd price increase 8/22/17 lot release was 8/24/17); 3) the sales people will tell you "corporate" may also increase the "lot premium" anywhere from $1-4k even though you can only choose from 5 lots, all standard size, none of which were on a corner or over-sized, why the lot premium for this lot (76) that backed up to an alley next to old dilapidated homes?; 4) by the time I checked out the design studio, the 1668sf model that was originally $213,990, then $215,990, then $217,990 was going to cost me $275k! Even after I eliminated ALL my upgrades, I was down to $248,000 and then they raised the price to $217,990! 5) I asked about Capital Improvement Fees ranging from $12k to $30k, I was told "KB doesn't do that", well someone forgot to tell KB since I found 3 resales that were ALL in KB Home Developments in the area, that ALL had Capital Improvement Fees, and these are in addition to your annual property taxes! 6) although I was not guaranteed a lot, the sales person called me because she was "working from home" to "pre-qualify" me and 10-20 minutes AFTER I verbally provided all my personally identifying information tells me her husband was in the room listening to our conversation! WTF? She also told me it would be a "soft pull" on my credit as KB just wanted to know my credit score, but it was a full inquiry and now she tells me the KB loan officer would be calling me to try to get me a better deal, exactly what I said I did not want to do! 7) If you want all your windows behind your concrete block wall, you need to pay to extend the fence out and they will not split the cost if both home buyers want the fence extended out; Lastly, they will not let you finance your pool into the first mortgage because the homes are not "comping" out - red flag! Thankfully, I found a resale in a nicer area that did not cost me more than a quarter of a million dollars! Run!