KB Home

Bought new construction home in Tucson, AZ. NEVER AGAIN! Sales folks were great, however no final inspection with customer and after 2 years, still waiting. After care is terrible and their customer service is worse. There are better home builders and believe me when I say you will regret buying from KB Homes. Photos show inadequate drainage because they tried to bury a ton of trash. Cracks/dents everywhere, sinking driveway, loose counters & obscure doors to name a few.

KB builds homes by hiring unqualified contractors who do all kinds of patch work. You don't find the crap when we see outside. When we had to check water leakage under kitchen sink, there were wooden-wedges inserted between granite counter-top & the cabinet walls. So, the workers could not measure correctly that granite can sit on. TO fill the gap, they put wedges. Same thing air-vents. You don't get air-filters anywhere.Home depot or Ace or Lowes. All crap & substandard builders. I advise anyone to avoid KB homes as much as possible

Really disappointed with the construction aspect of KB homes,Home full of weeds(afraid snakes might begin to inhabit around) Cleaning of the house not properly done before closing, fixture fixed upside down and still no responds from builder in regards

KB homes appears to be a great deal, but you really have to do your research and learn what their company is really like. I found this website online: http://thekbhome.com and it discloses the nightmares people have suffered after they purchased their KB home. The first thing to consider before buying a KB home is that the quality may not be up to your standards and if you look through the site you will find all sorts of homeowners with disasters and leaks happening to them after they purchased with KB not doing much. The second thing to understand is they make big $$$$$ by selling you upgrades. If you do purchase a home with them make sure you understand exactly what the lowest end model looks like (cheap bathroom fixtures, cheap carpet, linoleum floors, while tile kitchen, etc). Then add anywhere from $50-100K for your so called upgrades to make your home livable. Just adding window dressing/shutters can add a whopping $7000 to your home price. The walls can also let sound transmit through them easily, so hopefully your neighbors do not have dogs or young kids. The good news is the homeowners fees are fairly low and they are very fast to build the units. It is also nice to buy a brand new KB home where nobody else has lived in it. Last tip, buy a KB home in the early phase of development when the price is cheaper. If you are buying at the very end, you are the lucky one paying full price. I have seen a $150,000 difference between units sold on day 1 to real estate agents looking to make a quick buck as compared to the ones sold the very last day.

Ust a heads up for anyone looking to work with KB Home on their new home, I strongly recommend going elsewhere. It was been a nightmare working with them from the start and that should of been the sign for us to walked away:
1. Their in house lender didn't approved us even when we made more than enough. We reached out to see why not and never got a response back. So we choose an outside lender.
2. Development was delayed and most likely pushed back another month before it was scheduled to be completed.
3. When our rate lock expired, we reached out to the sales agent and corporate numerous time and never got an answer about what they're going to do. We tried working with them and being reasonable but this whole process has been a nightmare. The WORST part is their lack of communication when it matters the most. Not even a we can't help you with the rate lock.
4. Their contract states that no matter what they won't even give you your deposit back even if it's something out of your control. They don't care about the people they're working with it's all about profit for them.
I'm glad I choose to walk away from this situation. However, we will be seeking legal console to fight for our deposit. This has been a waste of 9 months.

I have written complaints for 15 years about KB Homes. They are bad for San Antonio and its suburbs. Here is the newest. I have a leak in a toilet. Needed a new gasket. Turns out, the toilets in my home put in by KB homes are not only not standard there are no universal parts sold for them. Now I have to buy a new toilet. KB homes has cost me a small fortune in 15 years. Don't you get caught too! BK is not interested in you. Don't think they are!

Since purchasing the home and moving in we have had over a dozen structural issues, appliance not working, plumbing problems, drainage and waterline problems. They love stating that everything is under warranty, but what they don't tell you is that it will take weeks to schedule someone to evaluate the issue then MAYBE schedule an appointment to fix the problem. I have been in my home less than 6 months and we are ready to try to sell it and leave.

If you consider buying from KB Homes, be sure to have a real estate attorney look over everything. Do not trust their sales people! This company has put us through the wringer, charged us with fees for not going with their lender even though we never signed a loan agreement with them. When I first signed up, I told them that I was using my own lender (I work for a credit union) and they said it couldn't hurt to entertain theirs (KB HS Home Loans). They have you sign a contract to pay for any rate locks but the amount was left blank. They gave us a loan agreement and the origination fees blew away the huge builder credit they dangle in front of you. We rejected it and never signed. Then, the night before closing (which was cancelled that same night by them over lack of attic ventilation) our credit union is told to wire an extra $4,445 for a rate lock, citing the document we signed with a blank amount. They couldn't provide a signed loan agreement because they didn't have one. No bank will wire based on a no-amount agreement and a side note with a dollar figure, by the way. It took some serious protesting to have that removed and they did it "as a favor" to us. We are on our 5th closing now with no date set. I had purchased appliances and furniture after our final loan approval a few days before closing and now they tell me that if I have to trigger another final approval over this, since my purchases caused the issue, they would not return my earnest money if it falls through. Oh, and the reason I'm under such scrutiny over the loan is because I lost my home buyer for my current address since we couldn't move out in time for them (because of KB's date moves). They will make everything your fault and then stick it to you for it.

No wonder they gave me 1 year warranty. There is so many hidden problems that you will find when it's too late. In my house the electrical work borders on criminally negligent. They used non-standard water pipes that made my heater replacement super difficult. Windows will have to be all replaced, window frames rotted long time ago. Pvc floor was badly glued, some doors have 1/2" gaps. Most fixtures and hardware is the "builder special" absolute cheapest garbage one can buy. So, run!

My husband and I met with one of the sales counselors at the Edgebrook location in Bulverde in Texas. The sales counselor that we met with was openly racist towards us. He made many inappropriate comments during our meeting and made us very uncomfortable. We were strongly considering working KB Homes but after that meeting, we have decided to go with another company. This was a very hurtful and disappointing experience. They don't deserve any stars

Kb homes sold us our house with no grass but now after a few weeks we have grass now. Thank you for fixing this issue.

Have postponed our closing in very last moment.
Have no proper communication.
No response for our calls and emails

I can't overstate how much I dislike this company.

First off, it took 1.5 years for our house to be built. Our loan was in limbo the entire time. Whenever we complained to the builder they said 'our job is to build for KB, not for you'. KB gave me silence.

When we finally moved in, every single thing they installed like countertops were sloppy and damaged. The trees were dead. Most of the grass was dead. We installed our own blinds and the windows had differences of up to 2 inches right next to eachother.

They have a 'warranty service', but you practically have to scream at the corporate office to actually get anyone our. Our warranty officer doesn't answer the phone. We have to talk to the regional director.

We still have damaged items that were supposed to be fixed before we moved in. What really takes the cake is our fence was just knocked over and the retaining wall was damaged. Both issues that were supposed to be fixed before we moved in, that we pointed out multiple times. Now they write it off as 'storm damage' and will never fix it, even though I mentioned it before the storm!

Shoddy workmanship across the board, we can't get them to come fix poor paint spots, nor will they give us any paint to fix it ourselves, even though it's part of the contract!

Possibly even worse is how nepotistic and condescending they are. They only hire their friends and friend's businesses. I had a third party come out and they said "this is the worst countertop installation I have ever seen in 30 years" meanwhile I had to drag KB out here kicking and screaming to even look at it and it took 3-5 visits for them to actually do anything about it.

So, for almost a year I have been trying to get my floors fixed to no avail. The builders send crews who only repair bits and pieces without actually fixing our problem. You walk near the furniture and the tv on the stand moves back and forth (not tipping over), the dresser does the same... instead of tearing up the floor and fixing the problem they claim that it's the furniture that we own that is causing the problem (too heavy and sits in between joists!) Thier answers are crap, my brother in laws house does none of this at all but it wasn't built by KB either. They know they are wrong but come up with excuses as to why we are wrong. Don't buy one as we are stuck here for another year due to the fact if we sell in the 1st 2 years we will pay a capital gains tax. The warranty on the house isn't worth crap if you cannot get it fixed.

I wish I had done my research. KB Home is not on the BBB. This was the first warning. I found out too late. Being that I am a first time home buyer I was clueless. My house is a brand new house from scratch. I've been having issues with it since the beginning. The HVAC went out 1 month after moving in. Since then the new system has been giving me problems. Each time the technician comes out he make up excuses as to why the system is functioning the way it is. As of his last visit, he did something in the attic and now I have this odor coming from the vent whenever I turn on the AC. It triggers my allergies and causes me to have to use my inhaler. The AC vents are stuck. I cant open or close them. My Son's room gets so hot even with the AC on that i cant put the heat on for too long, when need be. The paint work was done by none professional. They hire Patch work people to do repairs. My Garage door has openings still even after they so call repaired it. Bugs still are able to get in. The grass is not the best. I have mushrooms growing. The fencing is with cheap wood.
I'm so over KB home. I will be selling my house in the next 2 years. DON'T BUY A KB HOME!
I Had pictures but deleted them due to storage on my phone.

Brand new build. Been here 3 months. Nearly Every single day a new problem arises. If I could only go back in time and smack my self across the face before I signed those papers. Literally every piece of my home has been fixed, touched up, replaced, ect. This has to be the most amateurish job that's ever been done before. They pick trades from the bottom of the barrel. The materials they use are the cheapest you can find. Everything has been done with zero regard to creating an good home. I will never refer, recommend or use KB homes again.

Terrible workmanship they cut corners on the house they charge crazy prices you can't even get into the pool or hot tub because the gates are broken and it's a brand new development. Be careful when you buy.

This is not a builder any one should choose

They provide low prices but when you go in studio you will notice that standards options are so limited and so many things are not included that you end up paying $50k just to get basic things install
Which I would never recommend even cause you can get a contractor to get the same thing in $15k. So please when you go to kb homes design studio don't get anything

The builders are horrible after one year has passed and they send out the survey. Once you fill that survey you are on our own. Even if everything breaks which will within 2 years they will never do Anything for you.

The warranty represents is someone who will never provide any help but come to you.

Always know if you do buy a house with them you will have to constantly reach out to the warranty representative to get thjngs fix who will make sure the fix takes atleast a year to be implemented

They even painted the exterior the WRONG COLOR. It took me a year and a half to get That change for that I had to get warranty representative and their managers involved.

At first they just say oh we no longer had that paint so we picked a color closer to it which looked horrible

Also the bulbs went out and the fan thst I paid for as an upgrade also went out.
They don't even provide you with gutters for your roof that is additional cost. Second floor AC is another additional cost

- after just 2 years
My cabinets broke - which I paid extra as an upgrade
My AC broke
Had to repaint as all the paint went bad
Fans stop working
I also recently got notice that my exterior wall cement is also cracking ( which I don't know anything about)
The customer service also needs improvement

I would ask as many question if you are still consider going through and look out for red flags. A house is a dream for many people and you don't want people / corporate who don't care about it building your next dream house

Consult with other home owners and also never be swayed by their prices upfront and by their sales people.
I don't recommend them to anyone

We have a five-year-old KB home in Copper Crest in Mesa AZ. Throughout the five years we have had continual electric problems with our garage door and water heater shutting off when it rains. Electrical outlets that sporadically work as well as flickering or non working lights. In addition we have a roof leak. Even though the roof visually looks brand new. However we have a leak on the ceiling of a bedroom which cost us several thousands of dollars to repair drywall, insulation, and paint. We also need to replace about half of our roof another $8000 because KB home used the cheapest roofing materials available that still passed code. Our insurance will not pay because they say the roof leak is due to builder error. KB home will not pay because our roof warranty is only good for a couple of years. Add onto that just shoddy workmanship such as the deadbolt on a door not lining up with the hole it is supposed to go into, or crooked corners and uneven measuring above door sills. KB does Not care about quality. They do things as cheaply and as quickly as they can to make a profit. When your home starts to fall apart, by that time too bad nothing is under warranty.

Have had several issues since we bought our home less than two years ago, i was initially wary when they were pushing back on me getting an independent inspector for the home, claiming all their homes are internally inspected and "no one has ever asked to have a house inspected before, I don't know if we even allow it" was said a few times, my inspector found >20 issues requiring correction and noted that they have a habit of building shoddy fences so to keep an eye on that. Had a fence post rot out from the base and drop a portion of my fence and was denied warranty on it because it's been over a year, glad to know they don't even expect their fences to last.

Edit: i put value at 3 because i managed to buy before prices skyrocketed, they did however completely ignore my requests to sign docs for 24 hours and then came to me a day later saying i had just missed signing by one day before the price rose 10k so there's that

Don't trust kb home. Outside house trees and plants were dead because of poor dripping system. Got it fixed by kb home, but very soon again the doing system went bad and plants gone dead again. Now kb home says its your fault, you have kept water pressure high. I was never told by kb home how this system works and how to manage water system

Excellent service from Tom (sales rep in site)... He helped us step by step until we purchased the home. Yes, the homes go up in price... So what? Gated community with a solid cost.The price is right for those working professionals that don't want to drive all the way to Chandler. Great service by Tom. KB homes has done great by us so far :)

Hi i am the home owner of Lot 74! This is my house right now at 7pm it is uninhabitable, every single spot of my house is like that because the air conditioning took care of spreading the dust everywhere, and they are still working here and they tell me they won't be able to finish the work today…. I been from July 16 2021 waiting for get fix my hollow and cracked tiles with a total of 200 tiles. They decided to sent a company today to replace the tiles and you guys now how many tiles they bring because the company just gave them 3 box of tile for a total of 56 tiles, now I'm still have to wait maybe another year for get fix my floor? Is incredible when you pay 10k just for your floor and you don't even have it right. Is very frustrating too when you try to call and to communicate with someone to let them know the situation and to see what they going to do with My family for the night and you don't have any response. I been from 9:30am in the balcony because you barely breathe inside the house.…. I'm not going to go through this process twice and have my new furniture and everything keep getting damaged. It is incredible that a company like this prefers to pay for a cheap and bad job..