I received a Kate Spade purse for my birthday in March. By September the straps started falling apart. I called the customer service department because on their website they claim to have a 1 year warranty. The first person said I will receive a replacement in 2 days. I never received it. I called back on the 3rd day and I spoke to 2 people who told me that policy is no longer in standing and they've updated their system and I would received an email for a return label and refund. Never received either. I am calling again and just getting the runaround. I will never purchase from them again.

Bought a purse in their Wrentham Outlet Store on sale but wanted to return it 9 days later, unused, tags attached and they would not refund my money back. Their return policy shows that items purchased on sale can be returned within 14 days. The store's excuse is that my item was purchased as final sale and sales noted as final sale are non-returnable. Nowhere in the store, or on the tag or on my receipt noted that my purchase was a final sale. Beware of their misleading, suspiciously long and contradictory return policy.

I ordered a pair of earrings for a Christmas gift, I received an email notifying me the order had shipped, I was sent a tracking number but I was never able to track it gave me an error. I called customer service 5 days later to find out they have no idea what happened and are unable to ship another pair of earrings since they are out. Will get a refund within 25 days! I was never told what happened to my order. Terrible service beware of Kate Spade. I will never order from them again, this is my second failed order from this vendor. BEWARE!

I ordered from their website for the very first time and my order did not go through so now I have to wait 3-5 days for them to stop holding my money and for it to be back deposited back into my account. I DO NOT recommend ordering from them it's very frustrating and I am so angry that this happened my first time ordering from them. They kept asking if I would like to reorder my stuff and I asked if they could use the money that they are holding to reorder and they can't. Do not order from them. Just go to the a store if you want on of their purses that badly. If I could give zero stars I would.

I placed an order online with both a 10% off code and a gift card. The site failed and only took the 10% off and did not apply my gift card. I tried to contact customer service within a minute of this site error and there was nothing they could do. They advised me to return the item and use the gift card another time? They had no way to go into the system and apply the gift card. Seems fishy. I no longer will be a Kate Spade customer. Seems like they prefer customers to work harder than them and that is not a company I will support. I will be spreading the word about this.

I ordered a bag and when it arrived it has a crease on the front panel. When I asked for a return label I was asked to send a picture of the bag which I did and was told that it wasn't too bad and I can keep it. They will give me 10 % off my next purchase. I will not carry this bag looking like this and I will never order from Kate Spade again. This was no protecting package around this nor was it in a box. I'm completely disgusted

So my shipping address and billing address are different. Somehow my billing address was filled in for both once I placed the order. I immediately realized what had happened and emailed customer service. They said they would do their best to fix it. They did not. They said I would receive an update in a couple days. I also did not. When I emailed someone about it later on and they just basically said oops too late it was already shipped. So now my item is in Canada and the post office there probably wont hold on to it until I'm back in Canada. I've had better customer service from Romwe

Said on website that if you ordered by end of day guaranteed delivery by Feb 11th... ordered Feb 8th get tracking info says Feb. 15th contacted customer service and that was pathetic. Sorry for lying to you and for ruining your Valentines Day... yes everything happened except the last part... no remorse for anything after all they already have my money... customer service sucks and so does your over priced company.

I purchased a Kate Spade Apple Watch band for my girlfriend a month before Christmas. I sat waiting for it to arrive and I was beyond excited to give it to her. Little did I know I would have died waiting. I had to message them asking where the package was, only to find out that it wasn't available and they were no longer stocking the item. They said they would refund me. Again, I waited watching my account for the money to be put back in. Well past the 2-3 business days that they suggested. I would rather trust a phone scammer with my money. I will never be buying from their online store again.

Really? I ordered the backpack (black with white dots) a Kate spade trademark color. They send me black with red poppy's. I call. They say sorry will send me correct bag. I get another black with red poppy's. Now I'm told they are out and I can't get the one I ordered. Really? Out forever? Oh no. Just can't get the sale price but they will give me 15 percent off the next one. Ummm I can get that discount any time. I won't order again.

I purchased the Monica Crossbody bag on their website the actual dimensions of the bag is much smaller 6"h X 7.5"w X2.5"d. However, Kate Spade website product dimension show as 6.9"h X 9.5"w X 2.9"d. Very shame for Kate Spade to provided false dimension in their product. Very disappointed that their product descriptions are not reliable. I called Kate Spade customer service regarding my concern about the bag size did not matched the product dimensions. The customer service told me this is non refundable, even thought Kate Spade had misleading the product their in the website. Very disappointed with Kate Spade and their customer service.

I bought it for my friend's birthday and it was enough time before her birthday (3 weeks) but eventually, it came a month after her birthday. I got no email about how it's delaying or anything and no apology.

Literally shopped for the first time on their site because my friend raved about it, only to realize couple seconds too late that I was shopping on the us site not Canadian and custom charges would apply. Reached out to their customer service right away to cancel my order well before it was processed but they told me it was too late to cance my order because it had shipped. I was like huh? It took y'all a good 8hours to process the order. I reached out 2 seconds afterwards but it's shipped? Never ever shopping there ever again. What a poor excuse of a business