I ordered a bag and when it arrived it has a crease on the front panel. When I asked for a return label I was asked to send a picture of the bag which I did and was told that it wasn't too bad and I can keep it. They will give me 10 % off my next purchase. I will not carry this bag looking like this and I will never order from Kate Spade again. This was no protecting package around this nor was it in a box. I'm completely disgusted