I ordered a pair of earrings for a Christmas gift, I received an email notifying me the order had shipped, I was sent a tracking number but I was never able to track it gave me an error. I called customer service 5 days later to find out they have no idea what happened and are unable to ship another pair of earrings since they are out. Will get a refund within 25 days! I was never told what happened to my order. Terrible service beware of Kate Spade. I will never order from them again, this is my second failed order from this vendor. BEWARE!