About the Business
Kate Spade New York is a renowned American luxury fashion brand, founded in 1993 by Kate and Andy Spade. Based in New York City and a subsidiary of Tapestry, Inc., it offers stylish handbags, apparel, and home décor, with a global presence and a commitment to innovation and sustainability.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Kate Spade has a rating of 1.5 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kate Spade most frequently mention customer service, business days and black friday. Kate Spade ranks 243rd among Handbags sites.
Bought to very expensive items from kate spade and both items are falling apart! Well not be buying and Kate spade products again! /:
I just bought a Kate Spade dress from another merchant. I love the quality of the dress and how it feels. Very Very Happy.
I've found so many nice stuff at Kate Spade. I love that store. And when they have sales, you can find great items for very reasonable prices.
So I ordered the COBBLE HILL TARYN bag on sale for $87. I put in my shipping information and by accident entered in the wrong zip code, but kate spade still read the address correctly (even though the location does not exist on a map) and processed my order. I was waiting over 2 weeks for my order when I decided to call Kate Spade customer service. A rep named Lisa picked up the phone and started telling me how my order was RETURNED TO SENDER and I'm going to get a refund. I told her, I don't want the refund, I want the bag! She said "sorry maam, you have to repurchase the item because of the wrong information you entered." I FLIPPED OUT... If I entered wrong information, Kate Spade system should of never processed my order, they would not process it if I entered the wrong credit card information. They should of contacted me for the right address or never processed my order in the first place. I'M SOOO MAD BECAUSE I WAS WAITING FOR THIS BAG TO GO ON SALE. But THEIR POLICY dictates that they have to refund me the money and then I'd have to purchase it at full price. NEVER EVER SHOPPING WITH KATE SPADE AGAIN. Don't get me wrong, I like their bags, BUT THEIR CUSTOMER SERVICE POLICY IS RIDICULOUS!
I'D GIVE THEM NO STARS IF I COULD.
Sad to say that one of my favorite purse brands is totally degraded. I feel that 90% of the purses they sell are PLASTIC, expensive plastic.
Fastest shipping ever. I ordered an item with free standard shipping. And it arrived next day.
Whether online or in stores customer service quality price point all great
I love my new Kate Spade purse. It is attractive, light weight, and perfect for everyday wear.
Expensive brand in general but ladies love it! Good variety too.
I really love their dresses and handbags. Very cute!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members