I ordered from their website for the very first time and my order did not go through so now I have to wait 3-5 days for them to stop holding my money and for it to be back deposited back into my account. I DO NOT recommend ordering from them it's very frustrating and I am so angry that this happened my first time ordering from them. They kept asking if I would like to reorder my stuff and I asked if they could use the money that they are holding to reorder and they can't. Do not order from them. Just go to the a store if you want on of their purses that badly. If I could give zero stars I would.

I ordered twice from them over the holidays. This was the first time ordering from this store. What a terrible experience. The first order was supposed to be gift wrapped... which they charge for online but not in the store... nothing arrived gift wrapped. I also paid for faster shipping. Then, three of the items do not show up? And they are christmas gifts. On top of that I signed up for the emails and was entitled to 15% off, entered the code that they emailed me and it never deducted the 15%! I was on the phone for 50 minutes the day before christmas eve about all of these issues. Its the 27th and I still do not have a credit or the merchandise that they charged me for! They said the items would be delivered before the New Year, what good is that when they were christmas gifts and I paid for expedited shipping? Then, I made a return in the store... WITH A RECEIPT... however, since I used paypal they wanted to send me a paypal refund check in 3 weeks! 3 weeks even though I had the receipt! Third time, I placed a order to use the gift card from the paypal debacle and they did not apply it to the order. When I called back they said that they can't apply a different form of tender even though it was there own gift card! DO NOT USE THIS COMPANY! BUY FROM A DEPARTMENT STORE IF YOU HAVE TO. AWFUL!

I bought my wife the Wellesley Camryn purse for Hanukkah online on November 25th, which was advertised with a shoulder strap (both the photo and description). When it arrived there was not a strap so I called to tell them and have them send one. I was told they had to submit my complaint by email to their supervisor but it should be sent within 5 businesses days. After calling back and being told there was still no resolution I called a third time and asked for a supervisor. It was at that time I was told that the purse was falsely advertised with the shoulder strap (which was something my wife specifically wanted). I then was told they would email me a shipping label (since this was a sale item it normally wouldn't allow for returns). Apparently they sent out something to their service reps letting them know they falsely advertise this item so they the person I spoke with agreed that it could be returned, but needed special approval since it was a sale item. Now after waiting almost a week I still haven't received the shipping label. I even asked if I could exchange it for the "Wellesley Camryn Small" purse since it was almost identical but slightly smaller with a shoulder strap (as long as that one was advertised correctly), but the customer service rep couldn't do that for me. I have now sent an email to customer service with no response. I have a purse my wife does not want, and can't get a response from the company. Terrible customer service! Very disorganized company, and false advertising!

I just ordered three times---My phone is still on hold 90 minutes later for customer service--- the chat line is faster (20 minute wait---but no help). Hope you really like Kate Spade if you are ordering here. Personally, I would opt for another designer! I am hoping they don't charge me three times for this order (the order would not go through and there was no explanation!--- So, they have all your credit card information and then there is no charge---- very disconcerting!) I think there are other nice designer handbags on the market. Su

Do not order online for their products. Their big 'special sale' is a rip-off. They take the money, then the website goes to 'error 404' and there is no confirmation number, and no proof of order... but the money is taken. Spent 3 hours on the phone trying to get answers! They have no order for me and yet I am out my money. My bank is currently filing a 'fraud claim' against Kate Spade because there is proof KS took the money from the account they say there is no order! Worst website I have ever used!

Bought a purse in their Wrentham Outlet Store on sale but wanted to return it 9 days later, unused, tags attached and they would not refund my money back. Their return policy shows that items purchased on sale can be returned within 14 days. The store's excuse is that my item was purchased as final sale and sales noted as final sale are non-returnable. Nowhere in the store, or on the tag or on my receipt noted that my purchase was a final sale. Beware of their misleading, suspiciously long and contradictory return policy.

My new Kate Spade sat two months in storage in a plastic purse hanger behind my closet door. The red colour on the edge of the handle on both sides bled into the face of the purse. I contacted customer service and they told me that it was caused by "normal wear and tear" and was not covered by their warranty. I had never worn the purse and nothing had ever touched it but itself and it was only two months into their one year warranty. When I looked for the label inside the pocket that they ask you to send I realized that on the back of the Kate Spade made in New York label it actually says made in China. The cheap China dye had leaked on my brand new purse and Kate spade is denying any responsibility for their quite obvious factory defect. I bought 4 Kate purses and this is the last. It was obvious how the dye Mark fits perfectly with the purse handle.