PLEASE READ MY STORY. After a horrible two months of back and forth contact between myself and Kate Spade's customer service via email and phone service, I decided to tell my story here to warn everyone! On December 2nd 2019, I placed an order total of 148.37 USD currency, which then translated (via Via credit) to 201.76 CAD. As you may know Visa does charge a rate for currency exchange, so we can assume approximately $5 CAD (plus or minus 2) from the 201.76 being a Visa charge. So lets assume my order was about 195 CAD paid to Kate Spade. On December 13,2019, I received an email that the package had arrived in my located city, BUT the carrier' stated they were unable to locate my address. Upon double checking, there was NO ERROR with my address and I have delivered to it with multiple websites. This email also stated that they sent the package back automatically, and I should allow 5-10 business days for the refund to be processed. That same day I spent an hour and a half on the line with customer service, being told I have to replace my order. Lets keep in mind these were all Christmas gifts for my friends and family. As the representative on the phone had issues with her computer, I had to place the order again myself, with 3/4 of the items SOLD OUT. My sister would not get the purse she dreamt of. I then placed another order for 3 items, which was processed and delivered to a different address- so lets leave that order talk behind. On December 21,2019, I emailed Kate Spade asking for an update on the refund process. They then replied asking for an order number, and when I sent it, I received NO answer. I proceeded to call Kate Spade on December 30,2019. This is how my three phone calls went First call: I selected the refund option, was told I had the wrong number, was given another number, called that number and it was the SAME number I used to get to them in the first place (the standard customer service number). Second call: I went straight to the refund category again, told the person what had just happened, they were confused, so I decided to move on and tell them my issue with the refund, they said they will forward me to their supervisor, then HUNG UP IN MY FACE. Third call: went straight to the refund category and asked to speak straight with a supervisor, then the guy HUNG UP IN MY FACE without a word. Being furious and tempted to dispute the charge via Visa, I decided to wait a couple of days and call again. Upon trying again, the lady was very helpful (named Britney), and said that they actually never received my package at the USA shipment hub and that she had made some calls and such and that all should be good and I should receive an email within 5-10 business days, with my refund being processed. So I waited. On Tuesday, January 21,2020, I received an email about my refund being processed and that I should receive it in 3-5 business days. On January 22,2020, I received a refund of total 182.02 CAD. This didn't seem right considering the calculations I stated at the beginning of this message. So, I emailed them stating that for an order charged 201.76, I only received 182.02. They replied to me saying I should have received 148.37 USD refund but they supposedly sent me 150.14 USD refund lucky me lol. Not. But, with a currency exchange of 150.14 USD, that should total around 197.48 CAD as of right now. When I confronted them via email with these calculations, they, not once, but twice redirected me to call Visa with my concerns, and then provided me with a 15% off coupon for Kate spade (valid for only two weeks) for all the confusion. Today, January 27,2020, I decided to call Visa before I make any false accusations. Visa said Kate Spade refunded me 143.24 USD. Which is NOT the 150.14 USD they so claimed to have refunded me. Fortunately Visa has impecable customer service, and they refunded me the remaining 6.90 USD which totalled 9.15 CAD. Had this amount been larger than $50, I would have Visa disputed Kate Spade right now. Actually, I should have Visa disputed them from the beginning. I am a full-time university student with a part-time job that not only had to waste so much time on this, but was down 200.00 CAD for almost 2 months. 9.15 CAD may not seem like much, but it is the principle of the matter. I feel disrespected as a customer, and as a person.

The piece itself is very nice and just as pictured. However, i have had so many issues with this order and no one absolutely no one with kate spade customer service has done anything to assist or help me (the customer) with these issues.
I have ordered this piece 3 times and paid for it 3 times (including express shipping) and finally received one. I am seeking refund and updates on the other two fully paid transactions.

The first was ordered on 12/09 and attempted to be delivered on 12/13. Seeing as the delivery was attempted after hours or on a weekend to a business address, the delivery was refused by security. I received an update that this package was being returned and rerouted back to the sender. Upon seeing this, i immediately replaced the order again in hopes to get another one on the way before the holidays.

I placed the order online and used my paypal account to pay this time. I realized the address connected on my paypal profile was my old address and a different complex.

I immediately called kate spade after realizing this to see if we could update the address or cancel the order... as well as to check-in on the returned item. I was told the address could not be updated or changed by them nor could the order be cancelled, as it was already processing. Which i find hard to believe seeing as the order had not yet shipped.

I was also told once the original necklace was returned by the postage service a refund would be applied. This has still not happened to date (01/02).

A "request" to update the address on the second order was submitted but never completed, the package was in-fact delivered to my old residence where there is no occupant in the unit. I contacted the apartment complex in an effort to get the package returned to sender or to come pickup myself. The tracking shows the package was "delivered to door".

When i contacted kate space about this (yet again) i was told (yet again) that i would need to contact the postal service to reschedule a delivery. The postal service is saying the sender has to make the request, but that package cannot be redelivered as it was already delivered.

After this, in much frustration, i placed the order (yet again) with kate spade.com i had the item shipped directly to my mothers house for christmas. The package arrived and was received on 12/24 just in time.

I wanted to let the holiday's pass before revisiting all of this with kate spade. I reached out today regarding both "lost" items. I was told i would need to contact the postal service again, i am being told by the postal service the sender (kate spade) must contact them for any changes, insurance claims, etc.

I am getting the runaround from both kate spade and the postal service. However, i am the kate spade customer and would appreciate some assistance with this matter asap.

Kate spade customer service and customer service supervisors have been absolutely no help in any way. I was told by both that "i was the sender and woudl have had to return the items with a return label to them directly" how am i supposed to do this when i have no access to the items and have never even touched them?

Ultimately, i have paid over $275 for a $75 necklace. I am still out and owed $150+ for the items not received and that there "not allowed" to be cancelled/updated after being ordered.

If someone could contact me or provide contact details on how to resolve this it would be much appreciated. I would highly recommend kate spade products, but their customer service, care, support and ability to revise orders if definitely lacking - big time!

I ordered two purses as gifts for my mother an my aunt. Only one arrived. Online it says both were shipped and gave a single tracking number. That package contains only one bag, the Janine. I called customer service this evening and spoke to a representative who said she "couldn't see what I was seeing" (when I referenced the kate spade website and status/tracking, but that the second bag hadn't shipped yet but would. When I pressed for a date, she said it was scheduled to ship Monday or Tuesday. She did not provide any confirmation numbers, but said I would receive confirmation when it shipped in my "SPAM" folder to which i said i will receive in my normal folder because i have kate spade emails as safe, to which she laughed!

She was quite unhelpful, and borderline rude on the phone. She was clearly annoyed that i had called. Told me details would be in my spam folder (they won't, I've shopped quite a bit with Kate Spade and have added the company to my safe senders list) and didn't provide details including shipping details until I specifically requested them.
She said she didn't know anything else and didn't know what i was referencing she can only see on her side it says item will be "SHIPPED" on Monday or Tuesday. I was still nice and told her thanks for help. She just hung up.
Since she wasn't much help: didn't provide any confirmation numbers, so when she hung up, I signed into the chat on the Kate Spade website. The chat agent i spoke with told me the order had "just" been canceled due to being backordred. There was a difference of 5 minutes, one associate said it would ship monday, As soon as I hung up with her, the order was apparently canceled.

What type of customer service is this? The chat agent even hung up on me, didn't wait for me to type a response etc. Look at this saved transcript:
Shaeyla (12/8/2019, 4:50:39 PM): Hi! I'm Shaeyla. What can I help you with today?
Shaeyla (12/8/2019, 4:50:46 PM): Hello
Me (12/8/2019, 4:51:13 PM): HI, on order # 138**** it shows both items were shipped hoever i have only received one item
Me (12/8/2019, 4:51:35 PM): bixby place medium satchel, chocolate cherry, medium bixby place medium satchel style #: WKRU6158 Size: - color: - Status Shipped Tracking Number 1Z**********07 1 $**. 00
Me (12/8/2019, 4:51:43 PM): janie medium tote, nchtcp/rnd, medium janie medium tote style #: WKRU6264 Size: ONE SIZE color: nchtcp/rnd Status Shipped Tracking Number 1Z**********07 1 $**. 00
Shaeyla (12/8/2019, 4:51:43 PM): For security purposes, may I please have you verify the full billing name and address on the order?
Me (12/8/2019, 4:51:49 PM): *** *****
Me (12/8/2019, 4:51:59 PM): ********************
Shaeyla (12/8/2019, 4:52:23 PM): Thank you. We have matched your complete billing name and address to the information on file.
Shaeyla (12/8/2019, 4:54:21 PM): Okay, It looks like the Bixby Place Medium Satchel was cancelled.
Me (12/8/2019, 4:54:32 PM): why would it be cancelled?
Me (12/8/2019, 4:54:37 PM): i didn't cancel it
Me (12/8/2019, 4:54:44 PM): i called and i was told it will be shipped on monday or tuesday
Me (12/8/2019, 4:54:50 PM): monday or tuesday
Shaeyla (12/8/2019, 4:54:51 PM): Due, to being back-ordered.
Shaeyla (12/8/2019, 4:54:59 PM): Is there anything else I may assist you with today?
Me (12/8/2019, 4:55:01 PM): when? I was not communicated about this?
Me (12/8/2019, 4:55:09 PM): no thats a problem
Me (12/8/2019, 4:55:16 PM): what type of cusrotmer service is this?
Me (12/8/2019, 4:56:00 PM): you haven't assisted me at all? If something was cancelled shouln't I have been notified and also when i called today I was told it will be shipped on monday or tuesday by one of your agents like less than 10 minutes ago
Shaeyla (12/8/2019, 4:56:09 PM): I do apologize, however I do notice this item was cancelled as of now due, to being back-ordered.
Shaeyla (12/8/2019, 4:56:16 PM): Is there anything else I may assist you with today?
Me (12/8/2019, 4:57:09 PM): did you read my message? I just talked to some one form kate spade on the phone 10 mins ago and she said it was being shipped it it has been cancelled give me a cancallation number
Me (12/8/2019, 4:57:22 PM): i would like a confirmaiton that it was cacnelled and my money is being refunded
Shaeyla (12/8/2019, 4:57:26 PM): Yes
Me (12/8/2019, 4:57:31 PM): this is really aweful customer service
Me (12/8/2019, 4:57:34 PM): aweful
Shaeyla (12/8/2019, 4:58:27 PM): Yes, you should be seeing your money back on the same form of payment you use for the order within 3-5 business days.
Shaeyla (12/8/2019, 4:58:33 PM): Is there anything else I may assist you with today?
Me (12/8/2019, 4:58:44 PM): you didn't really answer my question about confirmation.
Shaeyla (12/8/2019, 4:58:50 PM): Thanks for chatting with us here at kate spade new york! Have a great day!

I purchased a Kate Spade bag on May 15,2017.
In Florida on business I e Teresa's a Kate Spade store and saw the SAME BAG but in a different shade!
Arriving homr I called CSD and explained WHY I wanted to exchange the bag BUT ALSO specified the bag had my monogram (2 letters)
On the "luggage tag" portion of the bag.
NOT THE E NTIRE FRONT of the bag as some I have seen, can be.
On May 24,2017 - I called and asked that if I pay for a new luggage tag - could I exchange this bag for another seen in their Florida store?
The answer was a FLAT NO - no reason, another Supervisor Othman than the one who refused would be put on the phone OR E Mail to explain why.

1. I offered to pay for a new luggage tag to be re-attached to the bag I would like to return (no cost to them just Customer Satisfaction.
The bad is less than ONE MONTH old,, I certainly can understand the rules and regs. Of purchasing a monogrammed piece.
BUT this makes NO sense!
I am replacing by buying a new un-monogrammed tag to your bag.
Brand new right?
All I wanted was a color exchange - there would be no expense to Kate Spade!
I spoke with a very nice Customer Service Representative that repeatedly offered her apology
I would like a professional -Management or Supervisor respond to my request.
It makes no sense at all - the bag is still in packing!
Thank You
*******@gmail. Com
Very Frustrating outcome for such an EXPENSIVE bag.
Not good business practice when YOU get back
Your first sale un monogrammed, you have no cost and I would have exchanged for ANOTHER Color/same Bag!,,
First and last I purchase from such an inflexible
Quality Bag Manufacturer!

Tracking & discounts = 5.0!

Item was delivered on agreed time :)

Love the selections & prices

Promise!

Timeless and elegant for a reasonable price.

I love Kate Spades handbags and jewellery the most. I personally don't find it tooo expensive. I would compare the prices to MK. I love the designs and quality of her hand bags and wallets. I own the Wellesley hand bag, wallet, and cross body. I also own a mini wallet for the cross body. Such amazing quality, theyre not flimsy, I love the fact that I can have my purse sitting and it doesn't fold over. Her jewellery is also so cute and unique, I own the gold wishbone bracelet.

Purse:
http://thumbs3.ebaystatic.com/d/l225/m/mGLPrGko41E4imXnlSAw8IA.jpg

Wallet
http://i.ebayimg.com/00/s/MjU3WDQ4OQ==/z/Nr8AAMXQVERSs-kG/$_35.JPG?set_id=2

Cross Body
http://i.ebayimg.com/00/s/MTE3NFgxMTg0/z/Z2UAAOSwxH1UHlXY/$_35.JPG

Mini wallet
https://s-media-cache-ak0.pinimg.com/236x/1a/0f/b5/1a0fb58d12b4fcaa4ae4ca*******b0113.jpg

Wishbone bracelet
http://g-ecx.images-amazon.com/images/G/01/Shopbop/p/pcs/products/kates/kates*******583/kates*******583_q1_1-0._QL90_UX336_.jpg