Denise M.

I purchased a Kate Spade bag on May 15,2017.
In Florida on business I e Teresa's a Kate Spade store and saw the SAME BAG but in a different shade!
Arriving homr I called CSD and explained WHY I wanted to exchange the bag BUT ALSO specified the bag had my monogram (2 letters)
On the "luggage tag" portion of the bag.
NOT THE E NTIRE FRONT of the bag as some I have seen, can be.
On May 24,2017 - I called and asked that if I pay for a new luggage tag - could I exchange this bag for another seen in their Florida store?
The answer was a FLAT NO - no reason, another Supervisor Othman than the one who refused would be put on the phone OR E Mail to explain why.

1. I offered to pay for a new luggage tag to be re-attached to the bag I would like to return (no cost to them just Customer Satisfaction.
The bad is less than ONE MONTH old,, I certainly can understand the rules and regs. Of purchasing a monogrammed piece.
BUT this makes NO sense!
I am replacing by buying a new un-monogrammed tag to your bag.
Brand new right?
All I wanted was a color exchange - there would be no expense to Kate Spade!
I spoke with a very nice Customer Service Representative that repeatedly offered her apology
I would like a professional -Management or Supervisor respond to my request.
It makes no sense at all - the bag is still in packing!
Thank You
*******@gmail. Com
Very Frustrating outcome for such an EXPENSIVE bag.
Not good business practice when YOU get back
Your first sale un monogrammed, you have no cost and I would have exchanged for ANOTHER Color/same Bag!,,
First and last I purchase from such an inflexible
Quality Bag Manufacturer!