I purchased on Blackfriday from Katespade online and then 2 days later cybermonday the price is 10% less and they wont do a price adjustment even though I have not received shipping confirmation.

I ordered twice from them over the holidays. This was the first time ordering from this store. What a terrible experience. The first order was supposed to be gift wrapped... which they charge for online but not in the store... nothing arrived gift wrapped. I also paid for faster shipping. Then, three of the items do not show up? And they are christmas gifts. On top of that I signed up for the emails and was entitled to 15% off, entered the code that they emailed me and it never deducted the 15%! I was on the phone for 50 minutes the day before christmas eve about all of these issues. Its the 27th and I still do not have a credit or the merchandise that they charged me for! They said the items would be delivered before the New Year, what good is that when they were christmas gifts and I paid for expedited shipping? Then, I made a return in the store... WITH A RECEIPT... however, since I used paypal they wanted to send me a paypal refund check in 3 weeks! 3 weeks even though I had the receipt! Third time, I placed a order to use the gift card from the paypal debacle and they did not apply it to the order. When I called back they said that they can't apply a different form of tender even though it was there own gift card! DO NOT USE THIS COMPANY! BUY FROM A DEPARTMENT STORE IF YOU HAVE TO. AWFUL!

The customer service wastes me 45 minutes for nothing. Katespade if you do not have anything to make it up your fault, please DO NOT WASTE MY TIME.

I bought 2 handbags during the black Friday sales for my friends as Christmas gift. She spent hours to pick the one she liked. I got 3 emails afterward: first is the order confirmation email; second is "excuse us for the delayed order"; third one is the email with tracking info one week after my order is placed.

When I checked the details in the last email, I found one item (1 handbag) is missing. I called and complained I never known about the change in my order until it is shipped. They said I should have got an email (obviously i haven't, and yes I SHOULD GET ONE). Now it is Dec 7, and it is no way I can send this as Christmas gift for my friend oversea. The customer service put me on hold for total about 15 min JUST TO CHECK IF I HAVE RECEIVED SUCH EMAIL.
They later confirmed it is THEIR FAULT they didn't send me one. They tell me I can get something else on the website. BUT this is not helping. I want the deal 75% off, which the sales is not no longer available. I understand item may be in stock but at least I should get notified. This is the basic right as a buyer. Forget to send me an email is an excuse. Please review your business policy. Admit and make it up for your fault is the basic business ethics you should abide by. It is ridiculous to put me on hold 30 mins (out of the 45 minutes phone call) if you do not have intention to make it up.
Really disappointed at the way they do business.

I have always loved Kate Spade & routinely purchased products both online & in store. I will no longer be a customer. I ordered a "k" initial thermal mug for a Christmas gift. Disappointingly an "s" mug arrived Saturday. I immediately called customer service believing they would try & rush me out the correct item before the holiday. My call was answered quickly but the 1-2 minute hold to look into the matter turned into over 15mins with virtually no updates or communication. An additional 5 mins later I was being read a statement along the lines of me being a valued customer but my "lost or stolen" item was no longer available, that a return label would be created for me & once I received & returned the $18 mug & they processed my return I would be credited my $18. I was shocked that a company such as Kate Spade who was fully responsible for this mistake was actually asking me to bother with returning an $18 item & worse yet, refusing to refund me in the meantime. The promised supervisor call back has still not happened. I had followed up with an email to their customer service & received responses from 3 different representatives, none of which addressed my main complaint which is I believe I should receive an immediate credit for my $18. I feel it is extremely poor customer service to request a customer hassle with returning an $18 item. I would still be willing to do that but firmly believe that in the meantime I should be refunded. I did nothing wrong yet am being put through the inconvenience of a return which they could easily & should write off. I am now without my desired item, without my $18 and thoroughly frustrated with a company with whom I expected significantly better service,

I ordered a handbag as a Christmas Gift for my daughter on Dec. 2nd. It arrived 2 weeks later but was defective. I contacted the company and they said they would send out a replacement and guaranteed that it would arrive within 5 days. I shipped the other one back and when the new one didn't show up, after a week, I again contacted the company. After being placed one hold for over 1/2 hour I finally got through to an employee. I was first told that the item was now out of stock and they would give me a credit for the amount (I had purchased it on sale and was now not able to find another one at the same price and it was 2 shipping days before Christmas). No one had ever contacted me to let me know the order wasn't sent. While on the phone I checked their website which was showing the item available but it was no longer on sale. I told the person I was speaking with it was available on their website and she suddenly changed her story and said it was backordered (which was not true either as I later was told they could overnight it to me). Even with overnight shipping it wouldn't arrive in time for Christmas and they still wouldn't give me the entire discount I had originally received. So, despite having ordered the handbag at the beginning of Dec., I now have no gift for my daughter for Christmas.

It was the WORST customer service experience I'VE EVER ENCOUNTERED IN MY LIFE. First of all, they didn't ship the item that I ordered on time. When I called in to ask, the representative said "I'm just a phone representative so I don't know what to do about it." Huh? Excuse me? It's your job as far as I know? I ordered the item IN ADVANCE because it was supposed to be a b-day gift for someone, yet they couldn't even inform me on a status of an order and didn't ship it on time. Then I saw that the item was shipped right on the deadline when I was supposed to get it delivered, so at this point I didn't need it anymore. Called in and talked to them on the phone again, and was told that I'd get the return label in the mail in 3-5 days. Waited for a week, didn't get anything, called in again. I asked to get a label via email but the customer service representative was rather rude and definitely not happy to assist. Mind you that when I call in to ask for assistance I act all the way polite and friendly, so I expect that in return especially since it's their job to communicate so. Lastly, after I wasted my time on numerous useless talks on the phone with them, a 1.5 months later, I got an email with the return label so I could finally get rid of the stupid order.

I never received my order and they said they would refund me and changed their mind. I'm still trying to resolve this and it's been a month.

I bought my wife the Wellesley Camryn purse for Hanukkah online on November 25th, which was advertised with a shoulder strap (both the photo and description). When it arrived there was not a strap so I called to tell them and have them send one. I was told they had to submit my complaint by email to their supervisor but it should be sent within 5 businesses days. After calling back and being told there was still no resolution I called a third time and asked for a supervisor. It was at that time I was told that the purse was falsely advertised with the shoulder strap (which was something my wife specifically wanted). I then was told they would email me a shipping label (since this was a sale item it normally wouldn't allow for returns). Apparently they sent out something to their service reps letting them know they falsely advertise this item so they the person I spoke with agreed that it could be returned, but needed special approval since it was a sale item. Now after waiting almost a week I still haven't received the shipping label. I even asked if I could exchange it for the "Wellesley Camryn Small" purse since it was almost identical but slightly smaller with a shoulder strap (as long as that one was advertised correctly), but the customer service rep couldn't do that for me. I have now sent an email to customer service with no response. I have a purse my wife does not want, and can't get a response from the company. Terrible customer service! Very disorganized company, and false advertising!

Don't buy them This item peels away from the camera area and ruins the case! I personally don't recommend product

Kate Spade has the worst customer service I have ever seen. Each individual person is wonderful and then promises and then you get a call the next day as if nothing has ever happened. I ordered the shoes they were quote unquote undeliverable and then the delivery person said I'm deliverable and return them even though it was deliverable. I complained and they said oh we're so sorry. I changed it to a non-condo based address to a residential address and I was told that it would come and that I would get a little discount. The next day I received an email saying it's out of stock again. I called again then they told me oh no no no no your shoes are coming and as soon as they come will return them back to you and this time we won't charge you. And the next day I got a call from a supervisor saying do you want us to charge you and try to redeliver it or do you want us to take it off your credit card. And then I called again and got it all straightened out. The next day another supervisor calls me and says it seems like you didn't receive your order or what do you want us to do. They are so fractionalized that they don't even talk to each other they don't take notes so guess what my gift to my best friend was never delivered and never received. I can't wait to see my credit card to see if I was actually charged or not. They are horrible and I will never ever order anything from them again.
Update:
I ordered the shoes on June 4th and believe it or not as soon as I did this rating the next day, June 28th, I got the shoes. Still don't know if I am going to be charged or not.

I purchased the Hudson bag and less than 1 month later a rivet came out of a strap. I purchased it on a cruise ship, so there's no going bavk.

I've loved Kate Spade's designs for a long time, but after multiple encounters with their low-quality products and honestly terrible customer service, I can't justify shopping at this store any more.

I've paid them hundreds of dollars over the course of 5 years now on products like wallets, purses, and watches. In nearly all cases, their products have been extremely low-quality and broken after just a few short months. Watch batteries have died or their gears have broken, purse zippers and stitching has come apart, and the most recent issue has been a defective wallet that was shipped to me right out of the box.

The wallet was a gift to my SO. The wallet's clasp was broken when it arrived. After trying to get a replacement, customer service filed the wrong type of replacement and provided me misinformation about how to process it. I eventually caught their mistake over a week later, and called them again to fix it. Over the phone, another representative made more mistakes: refunding me instead of giving me a replacement and telling me even more wrong information about how to proceed (information that conflicted with the previous representative too).

After waiting for 3 more weeks with no follow-up and no new wallet, I just called them this morning. I was on the phone for over 1 hour while I had to have this escalated to two managers just to get someone who wasn't disrespectful and who could explain their own company's policies. Ultimately they couldn't provide any significant compensation despite acknowledging their multiple failures and misinformation. I have experience with other companies equivalent to Kate Spade (not going to give them free advertising) who have owned up to their mistakes and provided a sharp discount and/or equivalent price in gift cards. Kate Spade did not even come close to an appropriate response. They didn't even file my refund until I called them over the phone and complained!

Instead, Jennifer "couldn't authorize anything more" and seemed to just want to get me off the phone. A pathetic response to their failures is the reason I will not shop at Kate Spade in the future, and I hope this encourages others to avoid their store as well.

I purchased clothes from their online store in early Dec 2022. I returned the clothes that didn't work out right away and they received the returned in less than 30 days. However, my return wasn't processed until 20 days later.
My refund was finally issued and it was supposed to go back to my credit card. I received another email saying my refund was in an e-gift card. I emailed them asking if my return going back to my credit card, the reason I am asking, because I received an email about the e-gift card. They told me, yes it will go back to my credit card. After waiting for 2 weeks, still no refund, I emailed them again, they told me because I returned it after 30 days (not true) that is I am receiving an e-gift card instead. Then I called them, I told her (female customer service) what happened, and she said, I apologize, the return should be going back to my credit card. She said she requested the e-gift card to be devalued (it takes 3-5 business days) then the refund will go to my card. I just called, it's been 5 business days after my last call, the new customer service Michael said, it takes 5-9 business days for the e-gift card to be devalued then I still have to wait another 3-5 business days after that. They are a terrible company. To put things in perspective, I placed my order on Dec 4th, 2022, they received my return on Dec 27th, 2022, my returned was processed on Jan 17th. Today Feb 3rd 2023, I am still waiting for my refund. I WILL NEVER PURCHASE ANYTHING FROM KATE SPADE EVER AGAIN! They are terrible, their employees do not know what they are doing.