I tried a perfume Wonderlust at a store and I told my husband that I like and he got it for me. However, perfume is not even close to the one I smell at a store. When I went to the store to return it that wasn't possible bc I open it, I had a receipt and nothing. They can't do anything, why. So dissapointing.$140 for aomwting that is not last 20 minutes.

I was shocked to learn my 1+ year old handbag did not have warranty and was told I had to get it repaired on my own. Only problem was no one could fix it saying the zippers they use are junk and would/could not repair it
Told me I had to get the repair done through Michael Korrs….except customer service said they had no body doing repairs
So basically I have a perfectly fine $400 handbag with a broken zipper. Shame on you…Michael Korrs. Buy your bags at lululemon. They offer a lifetime warranty. Hard to believe Michael Korrs is still in business with such poor service

The worst customer service I have experienced in a very long time. I ordered a pocket book with a red stripe. It was on the website as a red stripe, went into the cart as a red stripe, and I received a confirmation email with a red stripe. When I received it it had a blue stripe. I called and was told I would have to sent it back, get reimbursed and then order it again- but not at the sale price I ordered it at. I asked to speak to a manager and was disconnected. I called back and was told they would not transfer me to a manager- but one would call me back (yet they did not have my phone number), but once I got my refund they would make sure to help me out if I called their extension... what a surprise they don't have extensions they answer. I emailed customer service and was told I need to send a PDF (because they did not understand a red stripe)... 9 emails later, they said the item number was wrong, that I should have reviewed the item number. Who does this, as a customer that is my job to check their item numbers?! While everyone kept apologizing, not one person offered to fix the situation. I never received a call back from a manager. I will never shop here again and will make sure to spread the word.

I will never buy another Michael Kors product! Wanna know why? I bought this super cute bag (this is a picture of the backside of the purse) and within a month it started shedding the calf hair, after two months of use it looked like this. Michael Kors' response to my warranty claim...this is not a manufacturing defect therefore we will not exchange or reimburse you for the purchase of this bag. I'm done with them. What a waste of money! Oh...and I'm out the $20 in postage it cost me to return the bag to them!

Website should remove items that are not available for purchases instead of making customers go through the whole purchasing process, and then get an email stating the order has been cancelled as the item is not available. Also, I called customer service and I felt very ignored by the customer sales representative.
Very disappointing shopping experience.

I'm very gentle with glasses, may I start.
I was cleaning my prescription glasses, when not only did the lens pop out of place, but the frame broke! I was using pressure lighter than I normally use because I dont use this brand (I usually go for Ray bans). Its impossible to get the lens back in place, and the frame will not melt enough to become sticky! I can live with it but this should not happen with glasses that cost more than $200CAD

I had a terrible customer service experience shopping with Michael Kors online. Customer service was not willing to help with an address change. Despite several calls it wasn't done but I was told it was done and I should collect my package from UPS. UPS did not give me the package and it was delivered incorrectly. I reached out for a resolution Via phone several times wrote to them three emails, but no one was ready to listen. Never in my entire life have I received such a treatment from a vendor especially after shopping for over $1000. Every cry went unheard. Do not wish to support this brand anymore for this derogatory treatment.

Just god shoes one one the it's a demo one the already used and damaged, big, scratch on it! I really disappointed. And the bottom of shoes is completely dirty. I dont know what's their thinking! It is disrespectful to the customer

I was trying to order some boots put them in my cart to buy online when it time to pay it's not in stock why not have that out of stock when u pick your size so then you got to go back pick another pair of shoes hoping they ant out of stock please watch that

I had ordered two phone size crossbody purses for gifts! Unfortunately, only received one but was charged twice. I called customer service and WOW...could not had been worst but verified it was never shipped, wasn't alerted, but was charged, no customer satisfaction offered, and no explanation of why they took my money without shipping the item!. Will not buy another item...with a closet full of shoes and purse by Micheal Kors🤬

I have ordered this hand bag 3 times physically on the phone with a live person who has told me yes it's in stock I see it here and will order it for you and yet 3 times order has bin canceled not in stock lies lies lies run away from micheal kors they are liars do not order anything from micheal kors ban them

I would like to thank Suty in Pacific Center branch for her excellent costumer service. She was very patient and her beautiful smile was very welcoming. She helped me with buying a lovely pair of shoes. Thank you Suty! You re AWESOME!

Customer service was poor, not friendly, aggressive sales techniques and pushy. This was at the Alderwood Mall store in Lynnwopd, WA. Difficult to make a return even with original tag and Visa receipt. I couldn't even get an exchange or a credit for later purchase without being gauged. I will never shop here again and advise everyone the same.

I made a large purchase and wasn't aware of the new policy with the dust bags. I called customer to speak with a manager I was told they were all in a meeting. Was told I'd receive a call back once they finished the meeting. I have yet to receive a call or any communication. This is highly unprofessional and rude.

There are many stores that sell Michael Kors brand merchandise but the best bet in my opinion is to get your purchase straight from the source. They have a much better selection, more unique items, and great sales. I've never had to return anything nor have I ever had to contact customer service. Everything I've gotten has been of superior quality.

Called their customer service number was on hold for one hour and 20 minutes and gave up. I will never ever purchase a Michael Kors handbag again. After two weeks a handbag should not fall apart with nowhere to get help with. The Better Business Bureau has over 500 complaints against the company therefore I suggest everyone avoid purchasing this brand.

If you pay 100.00 dollars for sandals you would expect them to last more then one season. I owned my MK for one summer and the thong broke while walking across the room. I emailed their customer service three times with photos of shoes and receipt of purchase and received ZERO response! That is unacceptable! Finally called and I had a hard time understanding the lady on the phone but was told no dice we dont cover it over 90 days. I think when you pay 100.00 for sandals they should last for several years. I have bought ten dollar flip flops that have lasted 7 years and are still going strong. Michael Kors does not stand behind is product. Shockingly bad customer service. I am done with MK

My bag was poorly packaged. It looks exactly like how those cheap drop shipping companies will package your item in a delivery! Tried contacting support and they disconnected me before they could solve my issue. What a joke!

My very first review and only because it's GARBAGE. I got the michael kors evil eye gold watch as a gift and within 5 days the band is falling off on both sides as the screw is missing on one side of the band for both ends. I've been wearing watches for over 25 years and this is the first. Why bother with the warranty if I have to pay to ship back even if it's a manufacturing defect. I will never purchase michael kors again, so disgusted he does not deserve the honor to have the first letters of his name in caps.

So upset with my recent purchase. Received purse with a sticky brown stain inside of it. Totally ruined…. You spend 350 on a purse and this is how it comes in the mail. I am disgusted. Called the company and they blew me off and refused to send a return label or a exchange. They said I needed to shop the purse back and wait 14 days for refund then buy again… I am 9 months pregnant and all I wanted was a new purse to take to hospital! But I get this! I do not plan on ever buying from them again because of how I was treated over the mistake they made.