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  • Michael Kors

Michael Kors

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Overview

Michael Kors has a rating of 1.28 stars from 284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Michael Kors most frequently mention customer service, next day, and poor quality problems. Michael Kors ranks 297th among Designer Clothes sites.

  • Service
    62
  • Value
    61
  • Shipping
    48
  • Returns
    50
  • Quality
    54
Positive reviews (last 12 months): 3.4%
Positive
1
Neutral
0
Negative
28
107
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am extremely disappointed with the lack of customer service in what I thought was a prestigious company.
How would you rate Michael Kors?
Top Positive Review

“I love all things Kors!”

Heather H.
11/24/21

There are many stores that sell Michael Kors brand merchandise but the best bet in my opinion is to get your purchase straight from the source. They have a much better selection, more unique items, and great sales. I've never had to return anything nor have I ever had to contact customer service. Everything I've gotten has been of superior quality.

Top Critical Review

“Poor packaging and Customer Service”

Kristee S.
11/11/22

The purse came with a bent clasp from poor packaging. Later after removing the tags to take to work. I noticed the metal hardware was scuffed. Customer service acted as though they were going to assist but later changed their mind. It's sad that you buy from a company that doesn't take pride in their shipping operators or customer service.

Reviews (284)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (142)
Thumbnail of user janeyoas
1 review
0 helpful votes
March 4th, 2024

I will never buy another Michael Kors product! Wanna know why? I bought this super cute bag (this is a picture of the backside of the purse) and within a month it started shedding the calf hair, after two months of use it looked like this. Michael Kors' response to my warranty claim...this is not a manufacturing defect therefore we will not exchange or reimburse you for the purchase of this bag. I'm done with them. What a waste of money! Oh...and I'm out the $20 in postage it cost me to return the bag to them!

Products used:
Purse

Service
Value
Returns
Quality
Thumbnail of user doloresj63
1 review
0 helpful votes
January 13th, 2024

I had ordered two phone size crossbody purses for gifts! Unfortunately, only received one but was charged twice. I called customer service and WOW...could not had been worst but verified it was never shipped, wasn't alerted, but was charged, no customer satisfaction offered, and no explanation of why they took my money without shipping the item!. Will not buy another item...with a closet full of shoes and purse by Micheal Kors🤬

Thumbnail of user colleent225
1 review
0 helpful votes
January 30th, 2024

Customer service was poor, not friendly, aggressive sales techniques and pushy. This was at the Alderwood Mall store in Lynnwopd, WA. Difficult to make a return even with original tag and Visa receipt. I couldn't even get an exchange or a credit for later purchase without being gauged. I will never shop here again and advise everyone the same.

Tip for consumers:
Very stressful and unhappy situation

Products used:
Putse

Service
Value
Shipping
Returns
Quality
Thumbnail of user monaasayadan
1 review
0 helpful votes
March 6th, 2024

Just god shoes one one the it's a demo one the already used and damaged, big, scratch on it! I really disappointed. And the bottom of shoes is completely dirty. I dont know what's their thinking! It is disrespectful to the customer

Service
Value
Shipping
Quality
Thumbnail of user cloudp5
1 review
0 helpful votes
November 7th, 2023

I'm very gentle with glasses, may I start.
I was cleaning my prescription glasses, when not only did the lens pop out of place, but the frame broke! I was using pressure lighter than I normally use because I dont use this brand (I usually go for Ray bans). Its impossible to get the lens back in place, and the frame will not melt enough to become sticky! I can live with it but this should not happen with glasses that cost more than $200CAD

Products used:
Glasses

Value
Quality
Thumbnail of user kgkac2020
1 review
0 helpful votes
March 4th, 2024

I had a terrible customer service experience shopping with Michael Kors online. Customer service was not willing to help with an address change. Despite several calls it wasn't done but I was told it was done and I should collect my package from UPS. UPS did not give me the package and it was delivered incorrectly. I reached out for a resolution Via phone several times wrote to them three emails, but no one was ready to listen. Never in my entire life have I received such a treatment from a vendor especially after shopping for over $1000. Every cry went unheard. Do not wish to support this brand anymore for this derogatory treatment.

Value
Shipping
Returns
Quality
Thumbnail of user sncabt
1 review
0 helpful votes
February 18th, 2024

I have ordered this hand bag 3 times physically on the phone with a live person who has told me yes it's in stock I see it here and will order it for you and yet 3 times order has bin canceled not in stock lies lies lies run away from micheal kors they are liars do not order anything from micheal kors ban them

Tip for consumers:
Don't buy from micheal kors

Products used:
Hand bags not in stock lied to me 3 times said it's in stock I ordered it then they cancel it

Service
Value
Shipping
Returns
Quality
Thumbnail of user jairog28
2 reviews
0 helpful votes
November 8th, 2023

Website should remove items that are not available for purchases instead of making customers go through the whole purchasing process, and then get an email stating the order has been cancelled as the item is not available. Also, I called customer service and I felt very ignored by the customer sales representative.
Very disappointing shopping experience.

Tip for consumers:
no

Products used:
bag

Service
Value
Thumbnail of user denisemarieg
1 review
0 helpful votes
December 9th, 2023

I am writing to express my extreme disappointment with the recent delivery of the boots I ordered.I had specifically ordered a size 9, as it has always been my size. However, upon receiving the boots, they were excessively large, and to my dismay, there was a noticeable mark on one of them.

When I reached out to your customer service team to address this issue, I was informed that I needed to visit a drop-off center to return the boots. I explained my inability to leave the house due to certain circumstances and questioned why the return couldn't be arranged from my home. Unfortunately, I didn't receive a satisfactory response, and despite being assured that someone would get back to me, I haven't received any communication for three weeks.

Given the lack of assistance, I had no choice but to incur additional expenses by paying someone to pick up the package and deliver it to a UPS drop-off center.

This experience has been highly inconvenient and frustrating, and I expected better customer service from MichaelKors.

Thumbnail of user lalan7
2 reviews
0 helpful votes
December 2nd, 2023

I made a large purchase and wasn't aware of the new policy with the dust bags. I called customer to speak with a manager I was told they were all in a meeting. Was told I'd receive a call back once they finished the meeting. I have yet to receive a call or any communication. This is highly unprofessional and rude.

Products used:
Purse.

Service
Shipping
Thumbnail of user 7192.hw
1 review
2 helpful votes
September 10th, 2023

I purchased the black pack back purse and within a week of me having it the top back of the laether started peeling. When I contacted customer service they did offer to replace the bag but I was not waiting another month to get a new bag so I asked for a refund and they best they could do was tell me they can give me 30% refund, wow. On a 138$ order. I'd say my loss and I will never purchase another bag from Michael Kors

Thumbnail of user tioniar
2 reviews
0 helpful votes
December 8th, 2023

I was trying to order some boots put them in my cart to buy online when it time to pay it's not in stock why not have that out of stock when u pick your size so then you got to go back pick another pair of shoes hoping they ant out of stock please watch that

Products used:
None out of stock on slot of there boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user roseh580
1 review
0 helpful votes
February 13th, 2023

I purchased mk bag from Cincinnati outlet and after 6 months of use Logo of mk started to become rusty it changed the colour and when I purchased the bag I was told these are gold plated logo high quality but unfortunately it's not high quality I sent them several emails even chat with customer care but they were not able to do anything about it I almost purchased 7 bags from Cincinnati outlet in Ohio USA I'm very disappointed they didn't bother even replying to my email

Service
Value
Returns
Quality
Thumbnail of user cherylc1705
1 review
3 helpful votes
June 8th, 2023

I purchased a factory malfunctioned handbag and didn't receive any satisfaction from customer service, not even an offer of repairing the damaged item. Also horrible customer service. Now I'm stuck with a bag I can't use and will probably pitch it. A waste of my hard earned money. The bag is practically new because I never really got to carry it often. Here's my proof.

Products used:
Handbag

Thumbnail of user shaunaw83
1 review
0 helpful votes
January 4th, 2024

I writing to express my extreme dissatisfaction with Michael kors return policy. I purched the Britt riding boots in black cherry picture in line was beautiful. Unfortunately when I received the boots they were freaking maroon with a tint of purple just ugly.apparently whoever does the colors must be color blind. Any other company that I have order from never had a problem with a exchange from purchasing on, BUT MICHAEL KORS DOSNT WANT TO DO THAT THEY WANTED ME TO PAY FOR THE EXCHANGE! SO I ASKED THE CUSTOMER SERVICE REP.YOU WANT NE TO PAY DOUBLE FOR ONE PAIR OF BOOTS THAT I AM WANTING TO EXCHANGE? AND THE GUY WAS LIKE YES THAT'S WE DO.I DIDN'T REALLIZE MICHAEL KORS WAS REALLY SHADDY AND MUST NOT BE DOING GOOD...I WILL NEVER PURCHASE ANOTHER THING FROM THEM, AND NEITHER WILL MY FAMILY.

Service
Value
Shipping
Returns
Quality
Thumbnail of user latoyag82
1 review
0 helpful votes
December 8th, 2023

Extremely rude! Problem was never rectified, and I called back again. Problem was not rectified and very unprofessional and rude! I'll try again tomorrow!

Tip for consumers:
Customer service needs retraining!

Products used:
Nothing

Thumbnail of user gloriah666
1 review
0 helpful votes
June 28th, 2023

Poor quality! $300 for a handbag and the strap is breaking after 8 months. This is not my everyday bag. I only use it when I wear the shoes that match

Products used:
Shoes and handbags

Service
Value
Returns
Quality
Thumbnail of user gihana
1 review
0 helpful votes
January 10th, 2023
Verified purchase

Never buying from Michael Kors again, I bought a small bag for traveling from Michael Kors Crabtree mall Raleigh, NC, but I found what what I am looking for at Tory Burch so I decide to return MK bag, the store manager claimed that there is a stain and food crumbs inside the bag to refuse to return it, he is a liar, raciest, white male, the bag did not leave the shopping bag and no stain or crumbs inside ( Check picture)

Service
Returns
Thumbnail of user maya70
1 review
2 helpful votes
January 31st, 2023
Verified purchase

My bag was poorly packaged. It looks exactly like how those cheap drop shipping companies will package your item in a delivery! Tried contacting support and they disconnected me before they could solve my issue. What a joke!

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobl118
11 reviews
9 helpful votes
May 5th, 2022

Called their customer service number was on hold for one hour and 20 minutes and gave up. I will never ever purchase a Michael Kors handbag again. After two weeks a handbag should not fall apart with nowhere to get help with. The Better Business Bureau has over 500 complaints against the company therefore I suggest everyone avoid purchasing this brand.

Tip for consumers:
Stay far away!

Service
Value
Shipping
Quality
Thumbnail of user theresah897
1 review
0 helpful votes
May 2nd, 2022

They are very unprofessional always apologizing but not making it right admitting that they wrong but continuing to disrespect you under pay unprofessional short staffed keep making excuses with no remorse and they still have not refunded my money because I don't even want the product no more no regard for my mothers mother day I'm just done it is no more unprofessional than this I get more respect at Kmart No customer service whatsoever don't keep they were and don't follow up at all make promises they can't keep

Tip for consumers:
They need to train eight people to be more respectful to the customer and no one should know that you guys are working short that’s unfair to the customer and a sorry excuse of why your customer service is tanked because it in the garbage as far as I’m concerned

Products used:
I will not ever use their product again unless it come free and I might not after that might feel disrespected just thinking about how disrespectful they have treated me is very sad

Service
Value
Shipping
Returns
Quality
Thumbnail of user khaledtakla
1 review
0 helpful votes
October 7th, 2023

Very bad nasty mangment she have no experience And she told me she is the highest level in Michael Kors lol I will never order again unless they change their nasty staff

Value
Shipping
Returns
Quality
Thumbnail of user kristees3
1 review
0 helpful votes
November 11th, 2022

The purse came with a bent clasp from poor packaging. Later after removing the tags to take to work. I noticed the metal hardware was scuffed. Customer service acted as though they were going to assist but later changed their mind. It's sad that you buy from a company that doesn't take pride in their shipping operators or customer service.

Tip for consumers:
Please don’t give this place your business.

Products used:
Handbag

Service
Value
Shipping
Quality
Thumbnail of user shophiet
2 reviews
4 helpful votes
April 7th, 2017

Got myself a handbag from a MK. The bag itself is beautiful and of fantastic quality as expected. Obviously MK is not cheap, but the quality and brand is what you pay for. Worth the money if designer bags are for you.

Thumbnail of user suec925
1 review
0 helpful votes
April 3rd, 2023

I purchased a handbag that literally fell apart after 3 months of use and was told it was not a defect - the warranty on a $300 handbag is bullsh*%! Buyer beware - Michael Kors is a rip off. I will not purchase ANYTHING from Michael Kors ever again! Not even sure this bag is leather - what a terrible company. If I could give it zero stars I would.

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