I visited Michael Kors store in Tyson's Corner and the manager there is very rude and no helpful at all. She was rude dealing with customers to resolve issues. When asked for help for a size to try, she just throw the shoe box on the couch and ignored me; she was busy cleaning the floor! She didn't provide any help and when I asked for a different size, she would not look for the other size. It seems that I interrupted her cleaning! Even though it was not closing time. I ended up not buying the shoes from the store due to her rudeness. I will order them from online. At least I can get what I need without the need to deal with her.

I've been a VIP member for many years. As of 04/20, I will no longer be a Michael kors customer. They don't value their customers. I've called twice to get an adjustment on items that were discounted more by usuing a coupon code that I had not received yet. They refuse to help their customers in any way which shows they don't value their customers or their dollar. To not honor a coupon code that started 2 days after a customer placed an order gives a very bad customer experience...

I needed to get help, I was trying to connect my watch and their customer service representative told me someone will make contact with me in 24 to 48 hours. I will be returning their products... everything I received as gifts from MK

I just got off the phone with Amirah at customer support. They should change the name to no customer support.
I really do not understand how this company is still in business. I guess partly because we do not check these sites till after having a bad experience.
They could not care less as to whether the customer is satisfied. All they care about is the cash is in there account.
I will not be doing business with this company again,

Do not buy in the Michael Kors store! Because you will have a hard time returning the product if you don't like it. The quality of the bag is poor. You get blemishes/scratches or the store associates call scratches from two pieces of leather touching each other without using the bag and it will result in non-resalable condition. Hence they will refuse to accept the return.

If you really want to buy it, buy it from Macy's when it's on sale.

I purchased a pair of black patent shoes and after only 2 regular work day wearings; the shiney coating started to peal and the shoes had cracks through out the base of the shoes. I emailed with their customer service for over a month, providing them many photos, offering to send them back, never asking for a refund but to just replace the shoes. Other than wasting my time; they did nothing. I have never had issues with shoes from any brand so I did not have my receipt but they were purchased within a few months of the first wearing. I also called customer service to be disconnected each time. All I wanted was another pair of shoes to replace the ones that fell a part.

I purchased a Michael Kohr's handbag. The zipper broke after using the bag for less than a year. After calling customer service, I was informed there was "nothing they could do because the bag is out of warranty". I spoke with a supervisor on the phone by the name of Zeta who constantly interrupted me, got sassy with me, and wanted to get off the phone because as she mentioned, "it was past her business hours". I am extremely disappointed with the lack of customer service in what I thought was a prestigious company. I will no longer give this company my business and will encourage everyone I know to do that same. A company who charges so much for their products should go above and beyond for their customers. What a shame.

I rated MK 1 star on this review but only because I had to enter something. Nothing existed below a 1 star. My husband and I purchased an expensive handbag as my Valentine's present 02/14/22. Within 2 months it was falling apart. I called customer service and was told to submit a claim, receipt and photos. I did. They promptly said it was denied. I asked to speak to someone but was ignored. After countless emails and phone calls I finally talked to someone that refused to do anything. I will NEVER step foot in another MK store, will NEVER purchase another MK product and will tell all family and friends not to shop MK! MK products are not quality or worth what they costs and customer service is a joke! Horrible products and horrible customer service!

We arrived in South Beach missing my wife's shoe bag so ordering replacement shoes were a must.

Selected same day delivery at a cost of $30. Did not show up. Called and was told as ordered at 10:0pm same day delivery really meant next day delivery. Hmmmm.

When did not show up next day was told would arrive in 1 - 3 business days. Told the person I ordered same day. Oh I can see you did. Not sure why initially attempted to mislead me. Then told me there is no tracking available as the items were being shipped from a store and said he cannot access which store.

Would not have bothered ordering online if not going to show up when promised. Still waiting.

I ordered a bag a couple of weeks ago ($275). When I opened the box I noticed there was no strap anywhere to be found. I searched the box, the bag, the packaging paper--no strap. I reached out to customer service and requested that they mail me a strap, they tell me they don't have straps available to send out from the distribution center. I would need to mail the bag back, they would then refund me, and I would have to re-order the bag again with no guarantee that I would receive the same sale price. So I have to jump through hoops and hope for the best because they screwed up? I escalated the issue and received the same response from the "management team." My next question, what happens when bags are under warranty and the strap breaks? How do the customers get sent a replacement strap? Crickets.