chloe n.

Do not buy in the Michael Kors store! Because you will have a hard time returning the product if you don't like it. The quality of the bag is poor. You get blemishes/scratches or the store associates call scratches from two pieces of leather touching each other without using the bag and it will result in non-resalable condition. Hence they will refuse to accept the return.

If you really want to buy it, buy it from Macy's when it's on sale.

Shipment was sent to the wrong address. Called customer service twice, they said nothing can be done. And they emphasized that I should have noticed that on my order confirmation. Well, I did remember I corrected address when I placed order, but for some reason it was still the old address on the order. I had to call Fedex and Fedex said they haven't received the shipment yet, that I should called the sender. I called the customer service again, still said nothing can be done, I should wait until Fedex received the package and call USPS.

This is terrible! I had great experience with diapers.com. In my case, the shipment was sent to the wrong address. One shipment was already delivered. I didn't even call, thinking I will probably lose the money anyway. I just emailed them and didn't expect anything. They immediately put a stop shipment on the one that is in transit. For the one that was delivered, I called the doorman and they said they didn't see the package. And I don't know what happened later. But when I contacted diapers.com, they refunded me full amount right away, no questions asked.

I will never order from Gilt.com again.