K Q.

I purchased a Michael Kohr's handbag. The zipper broke after using the bag for less than a year. After calling customer service, I was informed there was "nothing they could do because the bag is out of warranty". I spoke with a supervisor on the phone by the name of Zeta who constantly interrupted me, got sassy with me, and wanted to get off the phone because as she mentioned, "it was past her business hours". I am extremely disappointed with the lack of customer service in what I thought was a prestigious company. I will no longer give this company my business and will encourage everyone I know to do that same. A company who charges so much for their products should go above and beyond for their customers. What a shame.