I've been a VIP member for many years. As of 04/20, I will no longer be a Michael kors customer. They don't value their customers. I've called twice to get an adjustment on items that were discounted more by usuing a coupon code that I had not received yet. They refuse to help their customers in any way which shows they don't value their customers or their dollar. To not honor a coupon code that started 2 days after a customer placed an order gives a very bad customer experience...

My very first review and only because it's GARBAGE. I got the michael kors evil eye gold watch as a gift and within 5 days the band is falling off on both sides as the screw is missing on one side of the band for both ends. I've been wearing watches for over 25 years and this is the first. Why bother with the warranty if I have to pay to ship back even if it's a manufacturing defect. I will never purchase michael kors again, so disgusted he does not deserve the honor to have the first letters of his name in caps.

I purchased shoes. They sent wrong size in right size box. I asked if I could take them to the store which is closer than my nearest post office to return. I was told I would only get a store credit as they no longer have those in the store no cash refund. How does that work for me? I now have to purchase something I don't require from Michael Kors and still go buy shoes? The whole point was to get them in the sale and for convenience. The opposite but even worse, customer service told me it sounded "like a personal problem, and not their responsibility to ensure I get correct item"- I was speechless. Then why would I use them ever again? Shame, I have a lot of items I happily bought form their store but I wont be again. Do NOT use their online shopping and its handled out of Atlanta Georgia and they were so rude! I am based in Canada.

WORST QUALITY AND CUSTOMER SERVICE EVER! I bought two purses from Michael Kors, and the edges on the straps and rim of the purse peeled in several place on both of them. I was lied to by a Michael Kors sales rep who said they fixed the problem, so I foolishly bought another one. Then when I was just two months over the warranty, I was lied to by a customer service rep on the phone who told me to send pictures and Michael Kors would do something. They did nothing! They just wasted my time! They have the WORST CUSTOMER SERVICE I have every experienced and crap products for high prices! Don't buy these purses! I am done with Michael Kors and everyone needs to be warned!

I purchase a pair of boots in march paid almost $200 I didn't wear them more than 3 times, when I look at my boots in November I notice that they had peel off in the front so I contacted customer service and they said that theres only a 90 days returned policy in shoes, however I wasn't using winter boots in the summer so they said I could send them out to repair at my own expense... sorry but I will not purchase anything else from them their product is overrated only name but poor quality products

I bought two pair of sandals, one pair is all plastic and were very comfortable, but the strap broke right at the catch in the sole. Second pair has the cork bottom and same thing, the toe piece broke right at the sole. Now I have two pairs of sandals I cannot wear because each has one foot damaged. My MK purse after one winter season has the straps raveling. This is a LEATHER purse! MK items will be over looked by this shopper going forward. Not going to spend my hard earned money on pricey items (which you buy pricey so it lasts). Stay away from MK or be disappointed. He has definitely sold his brand to some low class outfit and is not quality controlling their items or he hopefully would have revoked their use of his brand.

Hello MK shoppers just wanted to clarify why your birthday discount code does not work when checking out online. SO customer service states that when you want to use your birthday discount you buy the items at full value at checkout. Once you get the tracking email information. At this point, you call MK customer and provide them with the "code" birthday discount which is $50 and it will be applied to that order. Here is the catch... let's say you have 3 items and you want to return 2 of the item, you will automatically get the full discounted $50 taken off the lowest price of one of the items that you are returning. YES! So I called customer service and the rep stated "it's done manually" and the system does not quote on quote" know how to do the discount per item". Wow, that's weird because it use to do it before! I was under the impression that a gift is a gift and usually the discount is taken per item. It's not a birthday gift from MK for VIP members its insurance. More disappointing is how some of the items are shipped as they were just thrown in the shipping box mostly collection items. This will be the end of the road for me and MK.

I have recently ordered from the MK global website, the bag didn't even come with a dust bag or a MK box/bag. I'm just surprised that it had a tag on! At least they thought of that. It was just simply wrapped around a blastic bag. The packaging doesn't feel exclusive or authentic at all. I have previously purchased MK bags from other trusted websites in the past and their packing was way better. It seriously feels like I have purchased a replica or a second hand bag. Never again.

I placed an order online using my iPhone, when i made the purchased using apply pay. The information that's on my phone is my previous address. I called to change my address to make sure my product get shipped to the right location. They told me they couldn't do that, I would have to go to the shipping office to pick up my package. I placed the order and within 5 minutes later I called to fix the address and it couldn't be done. Disappointed with the customer service and I will be picking up the package to return it. Will no longer purchasing anything from Michael kors again. I work in retail and customer service is a must. They just lost out on a customer who will no longer buy any products and will make sure my wife, family and friends stay away from them.

SCAMMERS. I purchased a defective wallet and when I tried to get a replacement/ store credit/ or my money back they have given me the run around for 1 month. BUYERS BEWARE. This company is garbage and their products are garbage. I will be filing a police report for my stolen money and reporting them to the better business bureau.

I purchased a Michael Kohr's handbag. The zipper broke after using the bag for less than a year. After calling customer service, I was informed there was "nothing they could do because the bag is out of warranty". I spoke with a supervisor on the phone by the name of Zeta who constantly interrupted me, got sassy with me, and wanted to get off the phone because as she mentioned, "it was past her business hours". I am extremely disappointed with the lack of customer service in what I thought was a prestigious company. I will no longer give this company my business and will encourage everyone I know to do that same. A company who charges so much for their products should go above and beyond for their customers. What a shame.

Horrible company that does not live up to their brand. I purchased two coats (and many other high dollar items over the years) in December of 2018. The first time I wore one of the coats the pocket zipper got stuck. I was able to get it undone and the third time I wore it it got stuck again. The same pocket. I haven't been able to get it unstuck. I called and they were very friendly and said that it would be taken care of and that I just need to submit a claim with pictures and my receipt. I did so and they sent me an email back a couple of weeks later stating that the stuck zipper is not a manufacturer defect. I called again, quite confused, since the Michael Kors rep had already told me it would be taken care of (i. E. replaced or fixed). This second person that I spoke to was also very friendly and understanding and said that it should be taken care of and they didn't understand why the warranty people responded that way. They reopened the ticket and said that it should get taken care of in about a week. Less than 2 days later, I receive the exact same denial email from the warranty/claims people saying that the coat had no manufacturer defect. Out of 2 coats (4 pocket zippers and two front zippers), only one zipper has gotten stuck twice. How is that not a manufacturer defect? It seems as if any sane individual with common sense would see that zipping a zipper is not rocket science, and not many people get it wrong. Horrible horrible company. I will never buy anything from them again. Overpriced for such cheap value. They do not stick up for their products or their brand. When I started looking online and saw BBB's F rating, it made all the sense in the world.