Brandi H.

Horrible company that does not live up to their brand. I purchased two coats (and many other high dollar items over the years) in December of 2018. The first time I wore one of the coats the pocket zipper got stuck. I was able to get it undone and the third time I wore it it got stuck again. The same pocket. I haven't been able to get it unstuck. I called and they were very friendly and said that it would be taken care of and that I just need to submit a claim with pictures and my receipt. I did so and they sent me an email back a couple of weeks later stating that the stuck zipper is not a manufacturer defect. I called again, quite confused, since the Michael Kors rep had already told me it would be taken care of (i. E. replaced or fixed). This second person that I spoke to was also very friendly and understanding and said that it should be taken care of and they didn't understand why the warranty people responded that way. They reopened the ticket and said that it should get taken care of in about a week. Less than 2 days later, I receive the exact same denial email from the warranty/claims people saying that the coat had no manufacturer defect. Out of 2 coats (4 pocket zippers and two front zippers), only one zipper has gotten stuck twice. How is that not a manufacturer defect? It seems as if any sane individual with common sense would see that zipping a zipper is not rocket science, and not many people get it wrong. Horrible horrible company. I will never buy anything from them again. Overpriced for such cheap value. They do not stick up for their products or their brand. When I started looking online and saw BBB's F rating, it made all the sense in the world.