We where acusd of opening stuff and putting stuff where they don't belong and we did nether of thous NEVER COME HEAR

This 1 star is for my very bad experience at the MK outlet store in Leesburg. We are reseller, we shopped at this store (for the first time) a week ago and made a bill over $500 included a promotion package of one Tote, one Crossbody, and one Wallet, and some T-shirts. Then we got 20% discount for that. However, no one there told me that my bill would be counted as a final sale and couldn't be able to return. After a couple of days, I had to stop by Mk outlet store at Clarksburg to return some of those items and the seller told me that I wouldn't be able to do that because those were final sale. There was 2 things happening:
1) The sellers explained that because I bought that as a reseller and have discount for that so they can't make them return for me due to a NEW policy of MK store.
2) I've never heard about the new policy until she told that, and I thought when I buy those at Leesburg for the first time, someone should let me know clearly. I called Mk outlet at Leesburg later on and luckily they let me return my items but as long as I return all things on my bill. But their attitude was not really reasonable.
This afternoon, I came back and returned all items I bought on the bill. Once again, they show ed an angry attitude about that. As a reseller, I understand and accept whatever they told me about the new policy. However, I already explained to them and really wanted to return them because of my own reason and for the first time I didn't know about the policy. Then they added that would not accept all of my future return because I am reseller. It is fair for me? And Is this the thing that a MK staff expected to treat their customers?
I am reseller. Yes. But I sometimes wanna be a regular customer and shop at MK or MK outlet store, and why they treated me like that with an unreasonable attitude that a big brand staff wouldn't be expected to do.
It was not finished yet. I done with my return and went out, but later on I remembered that I had 2 MK bags I also needed to return for my mom. I brought them back to the store with my mom receipt. And still, they showed a negative attitude and didn't not accept my mom return with the reason that those things were final sale again and that they marked me as a reseller. Honestly, my second return in the same day might bother them, but those 2 bags my mom bought at Clarksburg and were confirmed that those are returnable. So, why their told me those are final sale and didn't let me return? If it is because they don't like me, it is not fair and correct. Because I just return for my mom, and it unrelated to my bill or my situation with them before. Anyway, they didn't make it with an angry attitude. That was what I didn't understand about the way they treat on the customer even though who they are. I may bother them somehow, but do I deserve to have their treatment like that?

I purchased a handbag from MK in May that I gravitated to in the store, and absolutely adored (Still do). BUT, about 3 weeks after purchasing my bag, the buckle on my detachable should strap broke while I was out running errands. For insight, I am not hard on my bags, AT ALL. Actually, I was explicitly babying it because it was brand new AND it was the first time I had ever splurged on a nicer handbag for myself. Obviously, I was upset and irritated because I hadn't even owned it a month. So, I called the store that I bought it from and they provided me a customer service number. The employee at the store said that my bag was still under warranty and they should be able to send me a new strap. After a 45 minute phone call, they requested I send them numerous photos of my bag via email and explain to them what I needed replaced. They then said that after I provided that information, my request would be reviewed and they will let me know if they have any replacement straps for my bag "in stock". After several days, I received an email saying they did NOT have any replacement straps available and to let them know if I needed any "further" assistance... as if they had helped me at all, in the slightest. They didn't even offer me alternatives or other options as to how I could fix my current strap, which I was also open to and stated in my emails as well. Of course I emailed back asking for some real help or potential options/alternatives that I may have. To which they responded, "For further review, please ship us your entire handbag to process your "warranty inquiry". Please note that if we determine your item cannot be repaired, we won't return the product to you." I was pretty appalled that they were asking me to send them my whole bag that was perfectly fine, just so that they could determine if the DETACHABLE strap could be repaired. And, if they are unable to repair or replace it, they'll be keeping my handbag? I did ask why I couldn't just ship them the strap, but they proceeded to tell me that my request would not be processed without shipping the whole bag. Since that was an absolute ludacris suggestion and waste of time, I gave up on getting my strap replaced. Considering that the detachable shoulder strap was a primary reason for buying the bag, I'm pretty disappointed with my purchase. Long story short, from someone who works in customer service, this was upon, if not the worst customer service I have ever experienced. I will never be giving this company my money or time of day again. They should be ashamed.

I placed an order on December 12 for a smart watch as a gift for my wife's birthday coming up in January. I received the watch, wrapped it up and put it away for the big day. On January 10th I gave her the watch. When she took it out of the box the band fell off. The band was clearly broken. I called customer service the next day, was switched to five different customer service reps before getting frustrated and hanging up. After explaining to each rep why I was calling I was told I had the incorrect department. How difficult is it to get to the correct department. I tried this two more times with the same result... I can not make this up! I sent two emails to their customer service and each time I received an automated response that said something to effect of "a customer service representative will contact you within 24-48 hours, please do not respond to this email, it is automated". Again, no response to either email. Finally, today January 29th I got through to a supervisor (Isaac), after three customer service reps that clearly had no clue what they were doing. Isaac asked me, ready for this, "why did you wait till now to contact us if you purchased the item December 12?" I went through everything that I stated already in this review. Isaac said he could not process the return unless I sent pictures of the broken watch to his email and he would get back to me in 5-7 business days letting me know if I could return it for another. No! Not going to happen. Michael Kors sent me a broken item, I should not be obligated to accept and keep a broken item. This sort of customer service is outrageous. I explained to Isaac that no, I will not be doing that, I want to return the watch for my money back at this point. My wife no longer wants it after the poor customer service and I will no longer spend my money on any Michael Kors product. I have in the past purchased 6 MK watches for her and countless numbers of other MK jewelry, bags and clothing. Never again. Isaac insisted this is the only way for us to possibly return the item. So I guess it is okay for them to send out broken sub par items and not back their merchandise. Needless to say, I have contacted my credit card company and they have issued a credit to my account. Buyer beware!

Designs are boring now. Miss the old MK

Wouldnt be without it!

They spam and scam you!

I like't
For every chic woman

To good to be truth