The purse came with a bent clasp from poor packaging. Later after removing the tags to take to work. I noticed the metal hardware was scuffed. Customer service acted as though they were going to assist but later changed their mind. It's sad that you buy from a company that doesn't take pride in their shipping operators or customer service.

I have purchased item from their UK website. 4 days later it says my parcel is in customs clearance process. I was also provided with dpd tracking number which says that Dpd hasn't received my parcel and only shipping label has been created.

Their customer support representative, Jordan, very sarcastic, ignorant and uninformed individual, in my opinion, is a waste of time and useless in providing any sensible information. He didn't event want to provide their business email address as apparently its a secret. Talking to a brick wall gets u further.

Their supervisor must have been still in bed as Jordan couldn't get any reply from his superior. At least this is what, full of charm, Jordan, from Barcelona customer services, has said.

I would strongly advise to avoid Michael Kors. Misleading, ignorant, sarcastic and disrespectful towards their paying customers. How on earth is this still allowed. Certainly, this is case for trading standards to look into!

I have recently ordered from the MK global website, the bag didn't even come with a dust bag or a MK box/bag. I'm just surprised that it had a tag on! At least they thought of that. It was just simply wrapped around a blastic bag. The packaging doesn't feel exclusive or authentic at all. I have previously purchased MK bags from other trusted websites in the past and their packing was way better. It seriously feels like I have purchased a replica or a second hand bag. Never again.

I bought an expensive MK cross body purse & have hardly used & the bottons are opening. It is risky to use bec anytime the two bottons keep opening.
Michael Kors company cant do anything. It is not worth to spend money

I would like to thank Suty in Pacific Center branch for her excellent costumer service. She was very patient and her beautiful smile was very welcoming. She helped me with buying a lovely pair of shoes. Thank you Suty! You re AWESOME!

There are many stores that sell Michael Kors brand merchandise but the best bet in my opinion is to get your purchase straight from the source. They have a much better selection, more unique items, and great sales. I've never had to return anything nor have I ever had to contact customer service. Everything I've gotten has been of superior quality.

Michael Kors online service is totally outrageous. Despite their rules staying Visa is an acceptable means of payment you cannot use it without a US zip code! Visa is accepted worldwide and not every one has a US billing address! I then called 5 times to order over the telephone a total of 60 minutes on hold from the Middle east! Had to give up. Was going to spend $400. Clearly they do not have enough staff and as many big companies nowadays are putting profits in place of service. I am so angry as now have no handbag for my daughter's Christmas gift.

Purchased online a purse on sale. One day later went down by more than $100.00 again. Asked for price difference to be applied. Margaret a Manager states no we cannot do that as we have policies. Could not explain policy? Asked to speak to her manager but she explained there are no managers. I did make it very clear that there is a phone number online for Corporate Office. She then explained that they do not like to take calls or lose money with customers. This is true as above says it all. Michael Kors spends more time explaining what they can /will not do for customers.
It is deceptive to offer a refund within 7 days if their handbags go to a lesser price and then not honor it. Just bad business!

I made an indulgent purchase of a great bag while on holiday in Portugal.
Tragedy occurred when I went to immediately parade my precious MK bag on return to Sydney: gold rivet fell out of the shoulder strap.
Many emails later with the MK Global Customer Service, I was advised the bag would be replaced (drum roll, wait for this!)... conditional on me showing photographic evidence that I had destroyed my original purchase i. E., specifically by driving 4-inch cuts through the front & back of the bag!

Talk about turning a luxury brand into trash with the request to fulfill this violating action. Totally de-valued my 'investment'. Shame MK, shame... CG

It's been a week since I placed the order it's still being processed. It still hasn't left California but you can cancel it. You call customer service and he says if they have anyone on hold for three minutes it hasn't moved because it takes three days before it does well it's been a week. That's what they think. I am going to go on my American Express and put in a dispute. How could a company that used to be so good. Become this disgrace, and they don't care look at all the reviews here they do nothing to improve themselves I will never buy from them again.

If i could give a lower rating i would. Unless a product is with warranty you MAY get assistance. If it's outside of warranty forget trying to get spare parts. Even a simple watch band pin is not available so you can fix the watch band. My wife bought a watch in Singapore 5 years ago and loves it. But since the band broke, a simple fix has become a nightmare. Cause they don't use standard size pins. Watch repairers cant get spares from the parent company. How $#*!ed is this company. Seriously all they are after is your money. They care nothing for the customer. STAY AWAY

I placed an order on 20/9.2 days later, I emailed them and request for cancellation (that day, status in process). Unfortunately, CS replied "Unable to cancel your order as it has already left our warehouse and has been handed over to our shipping partner". Ok it seems that I will just have to accept this… it's been 5 days from the date i ordered but the status is still the same! "In process" means it have not been shipped yet? So why can't they accept my cancellation then?! Buy things online from other country can arrive within 1 week! But they keep giving excuses delay because of covid? So frustrated! The bag is quite pricey for me and i will still need to pay tax to my country when the bag arrive. But this kind of service is totally unacceptable. I will not buy from MK again in future.

Purchased a leather bag from a store. Service was good. However there was no dust bag for such an expensive bag. Emailed customer services over 2 weeks ago and a week ago, heard nothing. And they sent me an email with £50 off which was valid for when I made my purchase but sent to me with only a few days to use it. I am keeping the bag even though I should have had the "we are reopen, come and shop £50 discount". But, will seriously think twice before spending with Kors again. Zero customer service, definitely not a luxury brand and for the poor experience not worthy of my money despite having purchased many things from them before.

Over the past three months I have ordered 4 handbags from Micheal Kors. Each one arrived separately and each one with brilliant service, amazing tracking system and arrived on the date stated. I live in beautiful New Zealand and am thrilled with my products and cannot wait to show them off. My only disappointment was two bags did not have dust covers. Still happy though, would appreciate a reply to my review mainly because I have spent a lot of money.