I was in Home Depot in Freeport about a week ago. I was looking for a certain ceramic drill bit. After 30 minutes of not seeing any Orange aprons, that's what their help wears I called the corporate number from the store. While waiting for the store manager, I saw this fellow by the name of John with an apron. I asked him where I might find the aisle I was in the ceramic bit.He shrugged his hands as if to say he has no idea. He walked back three aisles and saw the person that worked in the tool department. He pointed that I should walk to that aisle and find that particular person. Unfortunately having problems walking I couldn't do that and when I tried to tell him that, he walked right by me as if I did not even exist. I told the manager she said she will take care of it however I doubt it happened! I also called the corporate office and lodged a complaint about the store leaving my name and phone number, and no one even had the decency to call and find out what was going on. I now shop at Lowe's and they don't know what to do for you next. If a product is in the aisle they actually walk you directly to the product and help you until you put the item in your cart ready to go to the cashier. They are a little further from me then Home Depot but well worth it regardless of price. I will probably wind up using Lowes to redo my entire kitchen and put down hardwood floors and goodbye to Home Depot. I already have the contractor who I deal with no longer buys from Home Depot and he lives in Freeport. Lowes it is! Try it and see the difference! There's a saying what a difference a day makes, Now my saying is what a difference a store makes. Good luck Home Depot!