PC Richard & SonReviews 200

After calling for 3 weeks trying to have my Maytag Refrigerator and Stove that is only 1year 1/2 old. Dealing with Customer Service has been complicated. They are Rude like Sandra and are unable to make a proper appointment. 1st set of Appts. Were with Danmarc Appliance Repair they never showed up. I was Home from 10 to 6 pm. Total Bust and waste of my Time, Called Back PC Richards to get appt for same time for each appliance and again 2 separate appts to different companies. To Date Appliances are still not repaired I cannot believe how stupid and Unprofessional these employees are. Do yourself a Favor purchase your Appliance from A More Reliable Company. They are only going to Waste your Time!

This PC was incredible and the delivery didn't take long. Overall well priced product and I would recommend it to anyone in need of a PC.

I purchased TV and ring camera at the P C Richard store in Roxbury, NJ. I couldn't have asked for a better experience. The sales person that I met with, Trevor Swasey, was fantastic. Very friendly, helpful, knowledgeable and professional. He answered all of my questions and which made for a very positive buying experience. If I had to rate Trevor on a scale of 1-10 I would rate him a 100. Would definitely recommend him to future customers.

When into the store and met Bob the salesperson to order my new stove. Could not have been more happier, it was a pleasure doing business there. Super salesperson and PC Richard's is outstanding!

I bought 2 Yamaha ns555 from PC Richard & Son. Very fast shipment and good service. I can say that I am totally satisfied with these speakers. I really appreciate PC Richard's service and look forward to a continued to buy products from this company.

It stopped working on January 6 2024
Waiting for a technician to come today
Still not here was supposed to he at 12:30
He called at 11:30
P.C. Richard &Son customer service is horrible.

The Repair of my top of the line LG Refrigerator brought PC Richard Technicians to my house over 6 times during an almost 2 year period. After reading the reviews here from people with issues with their Refrigerators very similar to mine I decided to contact Corporate Headquarters through email first before writing a review. I am glad I did. They responded immediately and said they would get back to me in 2-3 Business days which they did. When the technician Ronnie came this time he was determined to fix the refrigerator or get me another one. He was able to fix it and explained everything he was doing and documenting it because if something else happens with this refrigerator now everyone will be clear that this refrigerator has to be replaced. I also felt like I was throwing money out of the window with all the food I had to throw out each time my refrigerator stopped working. I must say however, in my 30 years of purchases from PC Richard this is the only item that I've had this kind of issue with. I gave them 3 stars because it took 6 times to get it right. However, If I were to include an evaluation of my 30 years it would be higher. I now know that in the future I will go directly to Corporate Headquarters if I have any type of repeat service or repair problems.

Waited a year for Subzero fridge to come in. Went to check on the status to get an idea if it was still arriving on time. Employee assured me that because I had the PO next to the invoice it was guaranteed and not to worry showing me the computer screen. A few weeks later called that it was in and had to pay the balance. Scheduled the appointment for inspection of the area (because it was a commercial fridge) and the delivery. They came to inspect and said everything was good and ready for delivery. A person called to confirm from store. A person called after that from delivery to confirm and told me I would be getting a text with time frame of delivery. Received that text. Waited next day until an hr after time frame ended and no one came. Called the store and they put me on hold and came back in to tell me they can't locate the fridge! What? I told them to call me back and they need to find where it is. Called THEM and still no one knew anything! It was a Sat so I waited until Mon. Finally someone called Mon afternoon and said we never had your fridge.I don't know why they said they did. What! I confirmed 3 times had to come and pay the balance showed me the screen to assure me it was in and now it was never in? Full of crap! They made a mistake and gave it to someone else and now covering their butt! They are dishonest and they don't care about their customers!
At least have some class and own up to it.

My husband & I have been going to PC Richard for over 30 years & we've always used Jeff Sugarman as our salesperson. Jeff is honest, knowledgeable, & incredibly pleasant at all times. We always follow Jeff's recommendations & we send all of our friends & family to him as well

My daughter purchased a kitchen set, Refrigerator, Stove, Dishwasher, Stove, Microwave. Upon her purchase she put extra warranty on all her appliances. Her LC stove oven broke down 1 year ago! Yes 1 year ago. It took that long for her oven to be repaired...Eventually she ended buying a new one out of pocket. WORST CUSTOMER SERVICE EVER!

Went to the closest store (North Haven) was greeted by a sales person in a leisure suit and all he did was argue; left after 5 minutes. Went to the Newington store and found a very knowledgeable, competent sales person. Bought a combo wall oven (2 ovens) through him, it was installed & 1 of the ovens didn't work.
Service call was useless: response was that a service order had been issued to a separate company; never heard from them & when I contacted them was told they had no service order for the unit.
Still waiting for repair from Bosch 2 weeks later. COMPANY HAS GONE DOWNHILL; AVOID IT!

Called service center to repair freezer light not working and dishwasher has a insulator cover falling off bottom of door. Tech arrived and inspected, had to order parts. That I understand. Tech returned dishwasher part wrong,freezer part was used and covered with food debris. Had ty o reorder.tech returned 3rd time dishwasher part wrong again, freezer part wrong also but tech was able to take wire harness out of wrong part and use in my freezer drawer. Got that working. Returned a 4th time for dishwasher repair part was correct but wrong color will reorder and have to come back. I think this is a horrible way to run a business not to mention the time I am losing because I have to take off work to be here for the tech. Very disappointed. Sw

Just went to Patchogue PC Richards for a washer and dryer. I always ask for Jimmy. He is always very knowledgeable about the products and is very helpful. He is also a really nice guy!

They run to you before purchasing and you will run after them to just have an appointment for service

I bought a washing machine for my elder mom and was told they'don't install under the sink. They knew it was an apartment when I said the number and the letter. A waste of time.

Good experience with vipul nice understanding warm welcome appreciate good deals and thank you vipul

Purchased a SAMSUNG washing machine from PC R. Only just over 3 years ago- broken- cost almost 1,000-

I want to leave Dion, a An EXTRA Good review! Yesterday I lost some ink cartridges & thought I may have left them there. I called at 10 a.m & he said that he would look for me. Dion, called me several times to give me updates, & looked numerous of times to see if he could find it. I wanted to let the world know, that he was beyond helpful & really made it his job to make sure that he let me know what was going on! Thank you, Dion! Mrs. Shabazz P.S U deserve a promotion! Store located in Lawrence Nj

Bought 8 items and spent over 8k when I re did my kitchen. Needed service on 5 of the items. When fridge broke, I called they referred me to the manufacturer to complete repair. Manufacturer said it couldnt be repaired, and needed to be replaced. I call PC Richards, they said they need to send out at least three service visits before it can be repalced. I explained to them the first service person said it couldnt be repaired, what will the next 2 say differently? They said they needed to speak with a manager and call me back. They never called back. I waited 4 days, and called again. This one said this is my first time calling. They would look into all of my information, and the manager would give me a call back. The manager never called back. I called back once again. I finally got them to agree after being on hold for 30 min each time.They would refund my money and I could purchase a new one. I would have to pay the difference if the same item has increased in cost? I said it has been 2 years, and with COVID-19 what is the chance the cost increased? They couldn't answer my question. I believe everyone is better off looking at the same items elsewhere to avoid these problems.

On 8/6/2023 my new refrigerator I bought in January 2023 stopped working. They sent a technician out he told me the computer system was gone and with all the other troubles I have had with it, he's sure it's defective and I should have bought a Samsung! I then called cooperative to find out what decision has been made concerning my refrigerator and I was told that their technician put in his report I refused service, and I Continually told him I never said I never wanted service and it was his technician who said the refrigerator was defective. My word ment nothing. Since then no some has stepped up to correct the problem with my refrigerator. I asked for a supervisor and was put on hold for over 50 mins and had to hang up. To this date 8/31/23 NO one from cooperate and or service company have reached out to me! Shame on you for treating your customers at such a low level of customer service and even worse at cooperate level. You need to take an immediate look at who is representing your company at cooperate level.