PC Richard & Son

After calling for 3 weeks trying to have my Maytag Refrigerator and Stove that is only 1year 1/2 old. Dealing with Customer Service has been complicated. They are Rude like Sandra and are unable to make a proper appointment. 1st set of Appts. Were with Danmarc Appliance Repair they never showed up. I was Home from 10 to 6 pm. Total Bust and waste of my Time, Called Back PC Richards to get appt for same time for each appliance and again 2 separate appts to different companies. To Date Appliances are still not repaired I cannot believe how stupid and Unprofessional these employees are. Do yourself a Favor purchase your Appliance from A More Reliable Company. They are only going to Waste your Time!

I want to leave Dion, a An EXTRA Good review! Yesterday I lost some ink cartridges & thought I may have left them there. I called at 10 a.m & he said that he would look for me. Dion, called me several times to give me updates, & looked numerous of times to see if he could find it. I wanted to let the world know, that he was beyond helpful & really made it his job to make sure that he let me know what was going on! Thank you, Dion! Mrs. Shabazz P.S U deserve a promotion! Store located in Lawrence Nj

I bought 2 Yamaha ns555 from PC Richard & Son. Very fast shipment and good service. I can say that I am totally satisfied with these speakers. I really appreciate PC Richard's service and look forward to a continued to buy products from this company.

Called service center to repair freezer light not working and dishwasher has a insulator cover falling off bottom of door. Tech arrived and inspected, had to order parts. That I understand. Tech returned dishwasher part wrong,freezer part was used and covered with food debris. Had ty o reorder.tech returned 3rd time dishwasher part wrong again, freezer part wrong also but tech was able to take wire harness out of wrong part and use in my freezer drawer. Got that working. Returned a 4th time for dishwasher repair part was correct but wrong color will reorder and have to come back. I think this is a horrible way to run a business not to mention the time I am losing because I have to take off work to be here for the tech. Very disappointed. Sw

My husband & I have been going to PC Richard for over 30 years & we've always used Jeff Sugarman as our salesperson. Jeff is honest, knowledgeable, & incredibly pleasant at all times. We always follow Jeff's recommendations & we send all of our friends & family to him as well

I purchased TV and ring camera at the P C Richard store in Roxbury, NJ. I couldn't have asked for a better experience. The sales person that I met with, Trevor Swasey, was fantastic. Very friendly, helpful, knowledgeable and professional. He answered all of my questions and which made for a very positive buying experience. If I had to rate Trevor on a scale of 1-10 I would rate him a 100. Would definitely recommend him to future customers.

We purchased a brand new washer which doesn't work. The lid mechanism to lock the machine is completely missing. Customer service stated the that the best they could do is send out a service person in almost 2 weeks. I called the store to see if I could physically return it since it was still new, but they said they would NOT take it back. Now it's holiday season and my family is out of clean clothes even with now owning a $600 washing machine from PC Richards. Next time I'll be buying my appliances at Home Depot or Lowes. I truly believe they sent us this defective washer to punish us for not buying their extended warranty. Buyer beware!

Purchased LG washer & dryer 12/9/22. Receipt states items would be delivered in 3 weeks. 6 weeks later they finally were delivered. Paid for delivery & installation & the delivery guys did hook up the machines however the dryer door needed to be reversed. As of now I need to reach over the door to load laundry into dryer. Did not notice this until after delivery guys left as they had machines running & advised me to let them complete cycle. Reached out to PC Richards & was told that it's an additional $50 to reverse the door. I have purchased 3 dryers in the last 30 years from Home Depot & install charge ALWAYS included the door opening to whichever side necessary. This place is just the worst appliance store. When I replace my kitchen appliances I'll go back to Home Depot.

Viking fridge. I got the 10 year warranty. Never worked right from day one. They have been repairing it for the last year. They ice maker had to be repaired 5 times (think lemon laws), the fridge does not cool, my food spoils quickly, the ice cream in the freezer is melting and still they refuse to replace (which is what i paid for). I called 5-6 times in the last week trying to speak to a manager, I'm always told 'you will get an email with updates' or 'a manger will call you back no later than tomorrow' never heard back and still my fridge doesn't work. I have no idea where to go from here.

My 11 year old flat screen TV died. Service came and said cannot fix (I thought so) and did not charge. So I went back to PC Richards and purchased a new 65". Price was more than fair and the sales service was helpful but not pushy. Had it installed last night - no problems. Every person I dealt with from sales to service to delivery were professional and courteous. Also thank you for having a phone number to call for any problems!

Please think twice before engaging this business. We bought a new fridge that started giving problems within the first year. Their service rep came 3 times and did nothing to help. The fourth time they diagnosed the 'problem ' and ordered the wrong part. The fifth time they installed a different part than they said they would. After he left the fridge stopped working. Called right away to see if he could return and was told ge was too busy for the rest if the day. Fridge currently not working.
Absolutely awful!

I put an order for three laptops on 8/14/2020 Order #*******994. PC Richard & Son cancelled my order without noticing me, I found it out after a month when I was trying to check on the status. They claim that they don't have Billing info in their system, but it is showing in my order detail web page. What's more crazy is that it's been almost 3 month, PC Richard still haven't returned my $500 giftcard which I used in this purchase. I've been calling for almost 10 times to them. They always say they will call me back or they will send me an email. But it turns out that they just ignore you. Their online chatting system is another joke. Whenever you try to talk with them with their only system, they just give you a phone number, then back to step one... My very first experience with P. C. Richard and Son is this bad, I just don't understand how they feel about their slogan "111 years of honesty, integrity, reliability". This is ironic. Don't ever do business with P. C. Richard!

My daughter purchased a kitchen set, Refrigerator, Stove, Dishwasher, Stove, Microwave. Upon her purchase she put extra warranty on all her appliances. Her LC stove oven broke down 1 year ago! Yes 1 year ago. It took that long for her oven to be repaired...Eventually she ended buying a new one out of pocket. WORST CUSTOMER SERVICE EVER!

I have an extended warranty on my LG refrigerator. I have been without an operating refrigerator/freezer for over 6 weeks. Three attempts to repair the unit have all failed. They have no idea what is wrong and when I call customer service they could care less. I wonder how long would any executive at PC Richards do without a refrigerator? I am disappointed and disgusted with the service I have received to date.

I purchased a brother inkjet printer, and it is defective. You can't reach a support resource at the number they provided *******909, and it is extremely slow working with someone via email. I requested a return and full refund, but I was told they would only do an exchange. I'm in Ohio and they are in New York, so I'm waiting for their support resource to provide me a shipping label to exchange the product.

Very dissatisfied with service. Second time purchasing appliances from Pc richard both time items came defective. I called into location to address my concerns All I am getting around and it seem like no one knows nothing.

While it is understandable that orders may be delayed due to shipping limitations with COVID, upon consultation with both their online and telephone customer services, they're explicitly lying about items being delayed despite being past the scheduled arrival date, in addition to not even providing a valid tracking number. Furthermore, the original confirmation email explicitly states that customers have the option to cancel orders if they do not arrive on time, yet once again the customer service is denying such claims, even when being told the rules laid out by their company verbatim. Even if the customer service at least showed a bit of compassion or even owning up to the delays could this be understandable. However, by instead denying any fault and if anything laying blame on the customer for not being relaxed enough to not care when their package arrives is simply inexcusable.

The store is great and i am comfortable with everything that they offer.
But do not buy the maytag mvw6500mw0.
Very noisy and you will get headaches from it.
Control panel not good, have to press many times to establish your buttons ti start your wash.

I received my "new" Yeti cooler via UPS and was astounded to see that it wasn't even sent in a box. They stuck the mailing ID information right on top. As you would expect, it is covered in scratches and already looks a couple years old. I will never order from this company again and would advise you not to as well. Buyer beware!

When into the store and met Bob the salesperson to order my new stove. Could not have been more happier, it was a pleasure doing business there. Super salesperson and PC Richard's is outstanding!