PC Richard & Son

So we bought a brand new washer dryer set from PC Richards ( Samsung deluxe models). The Dryer craps out after 5 months ( used 4 times). I get it things break, the service department schedules service for September 17th Friday. I get a voicemail day before that they don't go to Shelter Island on Friday after I took day off from work to meet repair tech. They had this appointment on their books for about 3 weeks, it took them that long to realize that they don't go out East on Fridays. Really you can't make this up!

Purchased a washer/ dryer two weeks ago, the installation is still pending. After making multiple phone calls to the store at Yonkers, NewYork to speak with the manger, have not been able to get through to them or for them to make a call back after being told they will call back. Only expect some clarity on the situation. A nightmare and the worst experience after staying on hold for hours and still not been able to get any answers.

Beware. Beware. Beware.
Do not buy large appliances here.
If you have a problem after they install it, tough luck.
We asked the salesman for a Bosch dishwasher comparable to the old one we
Bought from them.
After they installed it, we realized it was junk. Klunky and plastic.
Nothing like the old model.
We called to upgrade to a better model.
The salesman stalled and stalled for weeks.
The store manager told us tough luck.
There is no simple way to exchange. We have to bring the
Dishwasher back ourselves.
Plus no refunds. Only store credit.
For this reason, I no longer want to buy the upgrade
From this store. But they will not issue a refund.

I ordered an item. 30 days after I paid, no response. I used the chat to contact customer service. I was informed that the item was out of stock. I asked to cancel the order. They said that they could not cancel it online and I had to call. It is not possible to cancel online, so I have to wait on hold for an hour to cancel. All they did was take my money and I got nothing. This place is a scam. Terrible service. Never Again:-(

I purchased a dryer from PC Richard about 1.5 yrs ago because they boost about their ability to repair any appliance they sell. The dryer book down I call the service dept 11/3/2020 and a week later they came to my apt to evaluate the dryer. They said it needed a new motoring ordered a part that did not come in for about a mo. Unfortunately they ordered the wrong part. I have been without a dryer from about 2.5 months and I have called and left messages for the manger of service to call me back but they refuse to call me. I have several messages of a one week period. If you purchase something from Richards just hope you dont have a problem with it because they are not very helpful and leave you stranded

They call to set up a day for delivery and send a confirmation text for delivery and don't show up. They don't even have the decency to call and say that the appliance never made it to the warehouse. PC Richard's was a no show, no call. Will never go back to them.

PC Richards delivered a dehumidifier to my home a few months ago ( February 2023) in the process the delivery truck took down the power line running from my home to my workshop. I contacted the company they told me to send a quote and pictures of the damage and they would take care of it. I did as was asked all they did was give me the runaround for $2500 worth of damage and refused to cover the damage that their delivery truck caused. Repeated e-mails and phone calls resulted in no action and steadily denying the claim stating that it was not covered as their responsibility. They still have not taken any action as of May 2023.

I called for service on a expensive dryer. They sent a technician that turned on the dryer and felt the vent and put his hand in the dryer after 2 minutes max and said it's getting hot. Wow! What a way to diagnose that the dryer is not dryer as it used to. I will never use the company for anything again in my lifetime!

I have been shopping with PC Richard for about 20 years. First of all manufacturers don't make appliances like they use to. So you can't blame PC for that. So next step is to purchase a warranty to cover the investment that you make. I promise you you'll be happy cause PC works with you every step of the way believe that. Deborah

The sales people are good. It's the delivery and installation people that need improvement. The last team to deliver my refrigerator was terrible. Not only did they show up late but upon delivery in my house, one of the guys slammed my refrigerator onto the kitchen floor by letting go of his handtruck too quickly. Neither the kitchen floor nor I were amused. They only did the bare minimum in setting it up. Not only did they not take all the plastic coverings (which I had to do) but two days later, the water line which dispenses drinking water started leaking all over my kitchen floor. Apparently they did not install it properly by doing a rush job. I have purchased practically all my kitchen appliances and TVs through PC Richard but now I am having second thoughts.

I bought a dishwasher from PC Richard that experience was alright but after 5-8 months the machine stopped working. I called the store to make a service appointment to see if the machine was faulty or if it was user error, I don't really mind I just wanted to be able to use the product I paid for. The tech took 4-6 weeks to come. When the tech finally did come he looked at the machine and told me that it would not turn on... which I why the appointment was scheduled and I told him that when he walked in. I flipped all the breakers and he told me "Yea, it's broken. I don't know I'll come back." I have reached out to the store and the tech to get my machine fixed and I have not gotten a response or any sort of update. I don't really care if I have to pay for them to fix it but the machine is still covered and it has additional protection. I would rather have just bought a dishwasher though a bigger store or even amazon and avoided this hassle.

I bought a microwave on may 26, paid $35 for same day delivery, next day I had an email explaining What I ordered did not apply for delivery on the same day. I called and someone told me delivery will take 4 or 5 days, I accepted, today, a week later I have to call again and the order for a simple microwave could be done until next Tuesday, 2 weeks for a microwave, and over all. The customer service person tells me with an attitude that He does not care that I cancel my order, without explanation or anything, he offers me the return email and goodbye, First and last purchase at pc richards

Purchased a Bosch dishwasher without problem! Installer came and told me he had to replace all the valves that to which the dishwasher was connected. Since we have a new kitchen, I questioned it and he said I would have to sign a waiver saying any water damage that occurred would not be his responsibility if I did not allow him to change all the valves. I know a little about plumbing but am not an expert. I suspected something fishy and said no. I asked my usual plumber to come over--which he did approx 15m after the installer (NOT a licensed plumber) left. There was NOTHING wrong with the valves!

BUYER BEWARE

I purchase a Washing Machine from PC Richard on Flatbush Avenue. Upon delivery the washer was broken. I called the store right away and spoke to a manager who's been working at the store for a very long time and who is very rude (I was told that is how he is with every one. Customers have complained about his rude behavior) I even have a video showing the Washing Mashing broken. I ended up buying a new one and was still charged a stocking fee.

Bought a refrigerator that I did not know was discontinued. After using 1 month needed service, PC Richard referred me to GE. GE doesn't have the parts in stock. Waited 3 months finially received. Now 6 months later the mother board is gone. And so far I waited 3 months. I complained to PC Richards but they say it's GEs problem for the 1st year.
I asked for a replacement under them lemon law and no response. Going to take this to small claims court.

At the Greenvale location, Tom took great care of us from beginning to end. He knew the ins and outs of the easiest way to get the products and best prices and sizes for our tvs and mounts. He made sure everything was in working order and checked up on us after the sale. I highly recommend this store and especially Tom.