PC Richard & Son

My overall rating is zero stars. I am totally disgusted with PC Richard & Son and their customer service representatives. I ordered a Hotpoint mini refrigerator and I opened the box and noticed that the refrigerator door had a huge dent in it. I contacted the company and was told that being that it has been over 30 days there wasn't anything that could be done to assist me. I didn't know that I had to rush to open my merchandise. It is suppose to be brand new. So now I am stuck with a refrigerator that was probably refurbished anyway. Never again will I ever spend money with this company. I would have never had this issue if I would have ordered from Amazon, Walmart, Target, or Best Buy.

Their install department is horrible. Had to take 3 days off because they were not prepared. Each install team demanded an extra $100 before they would install ( this is after I paid for install)
Called customer service and they didn't care.
Shop elsewhere or get someone else to install. PC is unethical and uncaring

I had the task of putting together a home theater with no personal experience. I walked into pc. Richard's and mr Carlos Moreno helped me and my wife for 1 hour in putting this task together, I purchased a 75" lg flat screen with a amazing surrounding system to compliment the the gorgeous flat screen.
He also made sure I purchased insurance / extended warranty and helped me pick out some air purifiers for my new apartment… Ty pc Richard's and sons!

Carlos Moreno & team are a asset to the upper west side look for him when shopping in broadway 86 street store upper west side..

Bought an extended warranty which they will abide by but WHEN is the problem. I'm currently without a dishwasher that we called about 4 months ago and are awaiting thier 3rd try at repairing. I personally won't ever shop there again. This isn't an isolated case either every appliance repair we had done under warranty has taken months.

Purchased microwave plus installation- microwave didn't fit- installers ruined tile around range- when I wouldn't sign for delivery they signed it themselves. Customer service says "not their problem" call installer. Installer won't address the issue at all. So I'm stuck with damages and no microwave.

We started having issues with our refrigerator since July 22 2022… the technician came and said we needed a new part… well either he didn't know what he was doing or they just simply don't care but it's Aug 12 and the technician has to return again because now he needs a different part… meanwhile we have been without a refrigerator since and having to spend money to have all our meals outside. It's getting ridiculously expensive, not to mention inconvenient as we need to arrange with other people to come over in case. We have asked since we're under warranty to then give us a new refrigerator and they're refusing to honor the warranty. The bad service is from management and all the way down. My fiancé was a long customer of them and now they lost both of us as I will not go back to them for anything anymore.

My wife and I have been going to PC Richards for many years. We have always received great service, help and cooperation with our needs. We always look for our sales person Harris Brown. Harris does a great job and always works diligently to help us walk out as satisfied customers. He answers our questions and even gives us advice on how to use certain items. He always works to give us the best price. When it comes to delivering an appliance that we have brought he always gives us excellent and full instructions so we know what to expect. If things don't go just as planned he will call us in advance and let us know of the adjustments. We are grateful to PC Richards and Harris Brown for servicing us and meeting our needs for many years.

I had the great pleasure of speaking to Jerry Mazzei. I had been on hold waiting for a manager for 8 minutes, so I called back and just asked for service. Jerry went beyond expectations. Confirmed my refrigerator was coming the next day. Also advised the scheduled installation day (which we didn't know) and told me to call him with any questions. I have had only good experiences with PC and have bought all appliances from them.

Not worth buying warranty from PC Richards. During my warranty period their service man came multiple times for same problem. It worked for 6 months and same issue of water leak came back. Now that warranty is over, I am paying to get same problem resolved. There is no fix! Not sure why do I have to pay for the ongoing problem that they don't have solution for. Rude service department people. I just paid another $300 for 1 yr warranty that will make my problem go away for 6 months! If I don't my kitchen floor and basement will get damaged. Defective refrigerator but they won't admit. Samsung model$ RF28K9070SR

Purchased a dryer from PC Richards on Flatbush ave 3 weeks ago, it stopped working called the store on three separate occasions, no follow up. They informed me that they would schedule a tech to come and check it out. They never scheduled a service call. Spoke to the manager on Sunday, he told me he would call me back on Monday with information. He never did, called again I was informed he was busy and would call me back, he never did. Worst customer service experience ever. Time to stop payment.

Norwalk P.C Richards & Son has been by far the most helpful in helping get everything I was looking working with Anthony was a great pleasure he went above and beyond to help me get everything I needed for my new home along with the help from the Manager Carlos. Highly recommend you come in person to do your shopping well worth the experience.

I purchased all new appliances a little over a year ago. The ice maker for my LG refrigerator has been replaced twice. Currently there is a an error code that means the fan for the ice maker needs to be replaced. I bought the extended warranty. It has been 6 weeks since I called them, the tech came to diagnose the problem and finally replace it today. Tech arrived and the box was mislabeled so he left. I was on the phone with customer service and got a lot of words but they never called me back. Buyer beware.

I have now purchased two items online from PC Richards. Both arrived faster than promised. The printer was highly recommended by top online reviewers. But I couldn't find any that were priced under $200, most didn't even have any in stock. PC Richards had it in stock and sold it to me for $137 and with free shipping. Very happy with our online purchases.

We were waited on by Dawn at the Wayne Store. She was extremely knowledge able and helpful. We felt confidant in our selections because Dawn knew the merchandise and directed us to what suited our needs.
Our experience with Dawn was extremely positive and you should consider her a valued employee.

Never buy anything from this company! I purchased a fridge 9/2020 and here it is 1/2222 and its blown a compressor. The only resolution offered was for me to purchase another fridge and return it.
So not only did I lose the food in the fridge from spoilage... I purchased a mini fridge to temporarily hold me over because I have a family of 4 and now they want me to spend more money and purchase another larger fridge to hold me over... why not just offer something. Very poor customer service... I will never ever purchase another appliance or anything from them again...

Waited a year for Subzero fridge to come in. Went to check on the status to get an idea if it was still arriving on time. Employee assured me that because I had the PO next to the invoice it was guaranteed and not to worry showing me the computer screen. A few weeks later called that it was in and had to pay the balance. Scheduled the appointment for inspection of the area (because it was a commercial fridge) and the delivery. They came to inspect and said everything was good and ready for delivery. A person called to confirm from store. A person called after that from delivery to confirm and told me I would be getting a text with time frame of delivery. Received that text. Waited next day until an hr after time frame ended and no one came. Called the store and they put me on hold and came back in to tell me they can't locate the fridge! What? I told them to call me back and they need to find where it is. Called THEM and still no one knew anything! It was a Sat so I waited until Mon. Finally someone called Mon afternoon and said we never had your fridge.I don't know why they said they did. What! I confirmed 3 times had to come and pay the balance showed me the screen to assure me it was in and now it was never in? Full of crap! They made a mistake and gave it to someone else and now covering their butt! They are dishonest and they don't care about their customers!
At least have some class and own up to it.

I got sent to PcR&S from Best Buy when I couldn't find a product there. I did not find the product there either, however, Saed (I hope I spell that correctly) was hugely helpful in helping me find a work around and with items that were on sale. I went to Best Buy expecting spend over $100, and managed to get away with spending around $60 here instead with almost exactly what I wanted. I recommend everyone go here, and talk to Saed in particular. As a technician, I have had little to no help, and often times, been hindered by salesmen trying to tell me an item is what I'm looking for. Most won't take "Leave me the hell alone" as an answer. Saed knew his product, and had multiple different ideas and was generally very helpful and genuinely very pleasant. I will be back for my technical needs.

I am so appreciative of the help I received in buying a window air conditioner. Stephen J. Was professional, courteous, patient and kind. He was knowledgeable and answered all questions. I highly recommend PC Richards and working with Stephen is the best!