PC Richard & Son

When into the store and met Bob the salesperson to order my new stove. Could not have been more happier, it was a pleasure doing business there. Super salesperson and PC Richard's is outstanding!

Extremely great service as always. We recently needed a new Washing machine. We visited the Bridgewater NJ store where Robert went above & beyond in helping us choose exactly what we needed. This is our third appliance purchase over the last couple of years & each time the service was perfect from visiting the store to final installations.

Harris is one one the many sales personal there but a great guy that will not pressure you but goes out of his way to help you in all ways. I highly recommend of you need anything PC Richards carriers go see Harris

The Repair of my top of the line LG Refrigerator brought PC Richard Technicians to my house over 6 times during an almost 2 year period. After reading the reviews here from people with issues with their Refrigerators very similar to mine I decided to contact Corporate Headquarters through email first before writing a review. I am glad I did. They responded immediately and said they would get back to me in 2-3 Business days which they did. When the technician Ronnie came this time he was determined to fix the refrigerator or get me another one. He was able to fix it and explained everything he was doing and documenting it because if something else happens with this refrigerator now everyone will be clear that this refrigerator has to be replaced. I also felt like I was throwing money out of the window with all the food I had to throw out each time my refrigerator stopped working. I must say however, in my 30 years of purchases from PC Richard this is the only item that I've had this kind of issue with. I gave them 3 stars because it took 6 times to get it right. However, If I were to include an evaluation of my 30 years it would be higher. I now know that in the future I will go directly to Corporate Headquarters if I have any type of repeat service or repair problems.

Bought service contract, which in theory offers replacement of product after x amount of failed repair attempts. I use my oven twice a year, during holidays. Once Beko didn't hold temperature. Twice the hinges could not hold the door closed. My Monday appointment was cancelled by PC Richards; today's 7 - 11 still has not happened. It's 2:19. The service lady informed me the techs don't work past 5:00.

I checked the oven mid November to SEE if it worked--it did not. Called service had to wait for diagnostic appointment (which I already diagnosed), waited for the part these six weeks, now still waiting, hoping, someone shows up.

Happy holidays

PC Richards cheaply offers a sub par repair service "Aid". Didnt even turn on my dishwasher, said he'd order a new spinner. 2 weeks later I called AId and they said theres nothing wrong and we ordered No part! They are incompetent liars!

I had went over to the store in Chelsea on May 31,2021. I was looking to purchase a Refrigerator and Stove. The salesperson that helped me with my purchases was Lucy Marina. She was so knowledgable in all areas regarding the size make etc. of both the refrigerator and range. I could not have did it without her. She was a pleasure to deal with. Such a nice courteous woman who knows her job well. She is an asset to P. C. Richards.
So if you are thinking about purchasing a huge appliance head on over there. I guarantee you will not be disappointed. Make sure as soon as you enter you ask for Lucy. She is the Best!

We have been purchasing appliances from PC Richards for the past 22 years plus. Every appliance in our home and rental is in every part from refrigerator, stove, dishwasher etc. We ordered a washer to be delivered in a time manner, but unfortunately we had some major issues with each level scheduled delivery. Jerguan Sales Consultant sold us a washer for a scheduled delivery date that was unsuccessful with a host many. We were at the end of our patients. Mr James Alessi, manager Steve the Deer Park Store took swift immediate action to the highest level to resolve our ongoing problem with delivery. Mr James never let go of our hands with this until our delivery was in house and sent a refund to top it off! Class act Mr James and we appreciate everything you did along with assuring that this level that we experience will be stamped out in the future. PC Richards has a reputation to uphold and Mr James and Uza delivery team was phenomenal.

Had an issue with my new Beko refrigerator regarding the handles upon installation of fridge and paid for a 5 yr warranty
Had to call PC Richards several times since they never return your call and frustrated trying to get a service call scheduled by PC Richards. I called a made a complaint with customer service whom never followed up. I did speak with the store manager who scheduled an appt and they actually did come and fix the issue had to jump through hoops!
Great customer service at Beko, I called the refrigerator company directly and the regional manager called me back within 24 hrs and scheduled a service call at my convenience ( which I didn't wind up needing)
My purchase and delivery went smoothly but the follow up PC Richards regarding issues is horrendous!

Store is great, customer service is outstanding. I did have to wait like 5 mins before a sale rep help me. But nevertheless I recommend a friend to shop here.

I have had a PC card for awhile now. The payments were never late, and payments paid off mostly immediately. Zero Balance due on card. Went to make a purchase and got declined. Call in to customer service and they tell me account was closed. Why I ask I was never notified. Told me my credit rating changed. OK #1 never received notice, #2 As stated my record with the card was impeccable, and 3 most embarrassing. They should have better customer service and notify people they are or will close an account. This is just Wrong. Never again PC R.

It stopped working on January 6 2024
Waiting for a technician to come today
Still not here was supposed to he at 12:30
He called at 11:30
P.C. Richard &Son customer service is horrible.

Went to the closest store (North Haven) was greeted by a sales person in a leisure suit and all he did was argue; left after 5 minutes. Went to the Newington store and found a very knowledgeable, competent sales person. Bought a combo wall oven (2 ovens) through him, it was installed & 1 of the ovens didn't work.
Service call was useless: response was that a service order had been issued to a separate company; never heard from them & when I contacted them was told they had no service order for the unit.
Still waiting for repair from Bosch 2 weeks later. COMPANY HAS GONE DOWNHILL; AVOID IT!

Do not buy from here!
I'm on my third LG fridge from PC Richards in 6 years... this 3rd is still under the warranty and the compressor on this one has now broken just like the first two.
They will not allow an exchange for a different brand — even though there is a recent LG class action settlement re: cooling defect and "non cooling events" that includes the model is have (and had). Even if they did allow an exchange, they won't allow for replacement of what the current model is, only what was paid...

Not only will they not stand by their customers, they won't even call me to discuss and keep having the associate play a game of telephone relay. Some "family" business...

I have had issues with multiple appliances and PC Richards customer service has been very unhelpful, disrespectful and rude even when issues have arrived due to their lack of communication. This past Saturday a fridge was supposed to be delivered and the delivery man never showed up. Customer service blamed me for not being home (when I was) and did not offer any solution to rectify the situation. I don't recommend.

"I had very bad experience with this seller. I placed an order on line for a Canon camera. The next day they sent an mail stating "We have been unable to process your order due to verification issues." When I called them to verify, the salesman gave me a final price for my camera that was about $50 more than the final price showed me on their website. When asked why, I was told that this was a "delivery insurance" charge! I said your website did not mentioned this charge at all, but the salesman said "this needs to be added, or I can cancel my order". Of cause I cancelled my order just because of their cheating practice. "

I purchased a stove for my parents in January 2022 as a gift. The stove has never worked properly. Over a year later we have had several rude service men (one in which tried teaching my Italian mother how to cook properly) in our home to fix it and nothing. I was told they have to order parts again. Why would a brand new stove need new parts?! At this point, we just want it replaced and it's been a nightmare. I will never shop at PC Richards again. Best Buy will forever get my business and I will make it a point to deter anyone I know from shopping at PC Richards.